Amazing location, but poor guest service caused a lot of unnecessary stress.
The lodge felt severely understaffed, with frequent communication issues. Upon arrival, we were almost charged twice despite having prepaid. The front desk insisted we pay again until we showed our credit card statement and booking confirmation. We also received no directions to our room and had to ask restaurant staff for help.
The door lock was confusing, and when we asked for help, the groundskeeper’s tone made us feel foolish. The manager was also unpleasant, frequently barking orders at staff in front of guests.
The restaurant was closed for a “special anniversary event,” which was essentially a $70/person buffet with overcooked, dry ribs, salad with no dressing, and burnt broccoli. We had to drive 20 minutes for dinner and found better food, service and live music for far less. It felt more like a money grab than a celebration.
Expedia listed breakfast as included, but we were charged $40. Other guests also believed it was included. Our first night was miserable due to a privacy barrier scraping the deck all night in the wind. Thin walls and an early-closing store were additional inconveniences.
Thankfully, Christian provided excellent service and genuinely cared about guests.
The location and views are spectacular and made the stay worthwhile. The rooms are cozy, the bed is very comfortable, and the heater worked great. You can also rent boats, canoes and kayaks right on the beach.