First of all…the address was the wrong location for the booking, and they said they didn’t have reservations for me, secondly that location customer service representative sent me to another place. Once I arrived at this location, Best Western Toni Inn, they said that was not correct. This customer service representative, then began to look online and investigate and look at my reservation itinerary, called the office at this location, and they couldn’t even describe to us what they were next to so we could locate this hotel. It was all a little sketchy, they didn’t understand what was going on, nor were they helpful. Once we figured out where the location for my reservations were, the address was not correct, the signage in front of the hotel was way different than what was posted online so I just canceled my reservations and booked somewhere else. I wasn’t able to get any information through expedia.com either so I’ll be calling the one 800 number customer service option to figure out what occurred and to make sure that this wasn’t a legit place and not fraudulent reservation bookings for other customers in the future.