New World Phu Quoc is Congested, Mediocre Serivce, Property not very well maintained;
we had a very terrible experiance when checking-in with not very freidnly and not very understanding Stuff; this was amended later with a better duty manager; however, all along the 8 days- we have had many issues with quality of service, poor cleaning, smelly bedroom time to time, buggy drivers not knowing where they go; and most of all- some of the stuff really unfreindly, while others very nice. the beach is beautiful, but not clean, same for the swimming pool. the hotel is over crowded.
there are also many good points, with few of the stuff that were very attentive, the kids club was quite useful for the kids, Breakfast is good etc;
however- we do not think about coming back anytime soon....