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Lucky Star Hotel

Property class: 3

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Photo gallery for Lucky Star Hotel

A reception desk with a sign that reads "RECEPTION LUCKY STAR" and a framed picture on the wall. - Lucky Star Hotel (Phnom Penh)
A multi-story building with a large glass facade, a prominent sign reading "Lucky Star Hotel," and a series of balconies on the ground floor. - Lucky Star Hotel (Phnom Penh)
A hotel room with two beds, a small table with a vase of flowers, and a ceiling with a geometric design. - Lucky Star Hotel (Phnom Penh)
A room with a TV on a wooden stand, two wooden chairs, a small round table with a floral arrangement, and a window with sheer curtains. - Lucky Star Hotel (Phnom Penh)
A conference room with a long table, chairs, and a green carpet. - Lucky Star Hotel (Phnom Penh)
At Lucky Star Hotel, you can look forward to a grocery/convenience store, dry cleaning/laundry services, and a business center. Guests can connect to free in-room WiFi.

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Room options

About the neighborhood

Tuol Kouk, a neighborhood in Phnom Penh, is home to Lucky Star Hotel. Sovanna Phum Theater and Phnom Penh Fantasy World are local attractions and those in the mood for shopping can visit Monireth Boulevard and City Mall. Water Garden and Synny Water Park are also worth visiting. Visit our Phnom Penh travel guide
Map
#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh, 855

What's nearby

  • A multi-story building with a courtyard, palm trees, and a pathway.
    Tuol Sleng Genocide Museum
    19 min walk - 1.0 mile
  • A bustling market with stalls selling various goods, a central archway, and flags.
    Central Market
    4 min drive - 1.5 miles
  • City Mall
    3 min walk - 0.2 miles
  • Olympic Stadium
    7 min walk - 0.4 miles
  • Orussey Market
    15 min walk - 0.8 miles

Getting around

  • Phnom Penh Railway Station
    9 min drive
  • Techo Intl. Airport (KTI)
    49 min drive

Restaurants

  • KFC
    4 min walk
  • KAKA Suki Soup & Buffet
    5 min walk
  • Domino's Pizza
    6 min walk
  • T&C Olympic
    7 min walk
  • Golden Lobster Seafood Restaurant
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 5 km
  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Business center
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Built in 1998

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Lucky Star Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Lucky Star Hotel?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM.

What time is check-out at Lucky Star Hotel?

Check-out is at noon.

Does Lucky Star Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 10 per vehicle applies.

Where is Lucky Star Hotel located?

Located in Tuol Kouk, this hotel is within a 5-minute walk of Monireth Boulevard and City Mall. Olympic Stadium and Wat Moha Montrei are also within 15 minutes.

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Reviews

Lucky Star Hotel Reviews

6.2

6.0

Cleanliness

5.6

Location

6.4

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 20 out of 65 reviews
Rating 4 - Poor. 14 out of 65 reviews
Rating 2 - Terrible. 7 out of 65 reviews

Reviews

Verified review

4/10 Poor

Serena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Stayed 1 night in Jun 2022
Verified review

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설도 오래되었고 청소도 불결하고 와이파이도 계속 끊기고 안되고 최악이었습니다.
Stayed 2 nights in Mar 2023
Verified review

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel EVER!

I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Stayed 8 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice place. Recommend highly. Will visit again
Stayed 24 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

No shuttle pickup from/to airport

Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
Stayed 7 nights in Feb 2020
Verified review

2/10 Terrible

Therese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve been at.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Paul

Liked: Staff & service

Need better maintenance

Not well maintenance hotel
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour et le personnel est très professionnel à recommander
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bon séjour

séjour agréable dans un quartier qui célèbre en permanence des mariages le seul problème de temps en temps la nuit nous subissons des nuisances sonores travaux et les gens qui discutent dans la rue quartier en permanence surveillé par des agents de sécurité
Stayed 3 nights in Dec 2018
Verified review

6/10 Okay

Rudy

Disliked: Property conditions & facilities
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Stayed 8 nights in Nov 2018
Verified review

8/10 Good

TAN LI-LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在往來台北和金邊之中，這飯店，我住了兩年多了。這是金邊Lucky企業，提供的便宜的旅店，給予出差人很不錯的選擇。基本盥洗用品房間都有提供。地理位置在市中心，交通方便。
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to all tourist sites and good shopping areas.
Stayed 2 nights in Aug 2017
Verified review

4/10 Poor

Lucie

Disliked: Property conditions & facilities

Hôtel excentré

L'hôtel ne se situe pas dans le quartier touristique de la ville, il est plutôt excentré. Il est à environ 35-45min de taxi de l'aéroport, donc il convient pour une première nuit, à condition de ne pas y passer à plusieurs jours. La propreté laisse à désirer, mais avantage notable : il y a l'air conditionné ! Par contre pas de serviette, ni de savon, ou encore pas de restaurant à proximité.
Verified review

4/10 Poor

Grace

Disliked: Staff & service, property conditions & facilities, room comfort
Surrounding restaurants ALL booked out with weddings, ++ noisy in room. Staff service was very disappointing.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

可もなく不可もなく　普通のホテル

フロントの方は普通に英語を話すので何でも聞くことができました。 部屋の照明が夜、暗いことが気になりましたが、それをのぞけば特に問題のないホテルです。 ミネラルウォーターもビールもフロント近くで売っているので、とても便利でした。
Verified review

4/10 Poor

D M

Disliked: Cleanliness, staff & service, property conditions & facilities

Probably one to avoid

Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted. Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows. Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our adventurous stay in Phnom phen. oldies 67

Thorouhgly enjoyed our stay for 5 nights.0lder but more interesting part of town.The general all day and night markets at the bottom street.Only $5usd 1/2 hour from airport.We walked to S-21 prison, $3or4usd by took took to Royal Pallace. 5 min walk from City Plaza supermarket for all European food.We arrived on a Sunday to a dozen weddings in progress as the street is all wedding venues.
Verified review

6/10 Okay

アジアン

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

ローカルな雰囲気のホテル

移動の関係で1泊滞在。 設備は古く、部屋にはアリもいたが、1泊の滞在には、問題なかった。価格相応です。
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

住宿環境很糟糕

床上很多螞蟻，房間內無熱飲水及熱水壺，廁所內無衛生紙，飯店周邊都是喜宴餐廳，每晚音樂吵雜至十點左右。
Verified review

6/10 Okay

HANS CHRISTIAN

Liked: Staff & service
Disliked: Cleanliness

OK - you get what you pay and realy nice service

price fits to the rooms and Hotel - my stay for 7 days was OK
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and decent

Close to town, had all the amenities. Easy for tuktuk drivers to find which was a relief. Would have been nice if a laundry service was offered as I couldn't find one in Phnom Penh at all.
Verified review

6/10 Okay

Verified traveler

Helpful staff and clean

Clean and a bargain. Good for a night or two
Verified review

6/10 Okay

omero

Clean and friendly

Kind of in the middle of nowhere. And rather hard to find