Extremely disappointing – Do yourself a favour and stay elsewhere. The Radisson Blu next door is a better choice.
We paid approximately $300 per night for an Ocean View Suite, expecting a premium resort experience. Instead, we encountered construction noise from 7am until 7–8pm, directly beside the restaurant, without any prior warning.
Our room had an overwhelming musty, damp smell. Two alternative rooms were even worse, with staff and management acknowledging the issue. Housekeeping attempted to mask the smell with scented oils, which caused headaches and nausea. The third room was only marginally better.
After wasting hours moving between rooms and trying to resolve the issues, management offered only a complimentary meal. When we requested cancellation and a refund for our remaining three nights, they refused, leaving us facing another $900 for accommodation we were unhappy staying in.
At $300 a night, clean, fresh rooms, a peaceful environment and reasonable customer service are basic expectations.
We would absolutely not return and strongly recommend staying elsewhere in Uluwatu.