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Ostal Pau Université - Sure Hotel Collection by Best Western

Property class: 2.5

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Photo gallery for Ostal Pau Université - Sure Hotel Collection by Best Western

A reception area with a wooden reception desk, several chairs, a wall with a welcome sign, and a potted plant. - Ostal Pau Université - Sure Hotel Collection by Best Western (Pau)
A hotel with a sign indicating it is part of the Ostar Hotel chain, a modern building with a white facade, and a palm tree in the foreground. - Ostal Pau Université - Sure Hotel Collection by Best Western (Pau)
A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows. - Ostal Pau Université - Sure Hotel Collection by Best Western (Pau)
A framed artwork of a palm tree on a wall, a potted plant in a black pot, and a wooden table with a drain. - Ostal Pau Université - Sure Hotel Collection by Best Western (Pau)
A modern kitchen with a wooden countertop, a built-in oven, and a coffee station. - Ostal Pau Université - Sure Hotel Collection by Best Western (Pau)
Located close to Palais de Sports de Pau and Zenith de Pau, Ostal Pau Université - Sure Hotel Collection by Best Western provides a terrace, a shopping mall on site, and a garden. Free in-room WiFi is available to all guests, along with a hair salon and a restaurant.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, Multiple Beds, Non Smoking (Shower Only)

A hotel room with a large bed, two bedside tables, a headboard with vertical lines, a poster on the wall, and a window with curtains.

Family Room, Multiple Beds, Non Smoking (Shower Only)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Room

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Comfort Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Ground Floor

A hotel room with two beds, a wooden headboard, a desk, a chair, a TV, and a patterned wall.

Family Room, Multiple Beds, Non Smoking, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ground Floor

A hotel room with a bed, two bedside tables, a headboard with a leaf-patterned wallpaper, and a framed cityscape picture on the wall.

Standard Room, 1 Double Bed, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows.

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Le Hameau neighborhood, Ostal Pau Université - Sure Hotel Collection by Best Western is connected to a shopping center. Looking to enjoy an event or a game? See what's going on at Palais de Sports de Pau or Zenith de Pau. Visit our Pau travel guide
Map
38 Rue Ronsard, Pau, Pyrenees Atlantiques, 64000

What's nearby

  • A historic building with a tower, lush greenery, and a modern structure in the foreground.
    Boulevard des Pyrenees
    6 min drive - 2.4 miles
  • Casino Tranchant Pau
    2 min drive - 1.1 miles
  • Palais de Sports de Pau
    3 min drive - 1.1 miles
  • Zenith de Pau
    4 min drive - 1.6 miles
  • Stade du Hameau
    8 min drive - 2.6 miles

Getting around

  • Pau Station
    12 min drive
  • Pau (PUF-Pau - Pyrenees)
    15 min drive

Restaurants

  • Quick
    5 min walk
  • Domino's Pizza
    5 min drive
  • Au Bureau Pau
    8 min walk
  • Ristorante Del Arte Pau Université
    8 min walk
  • Maqani
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; EUR 12 for adults and EUR 6.90 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Shopping mall

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
The front desk hours vary at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 6.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.0 per day
Cribs (infant beds) are available for EUR 6.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.13 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6.90 for children
  • Pet fee: EUR 6.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per day
  • Rollaway bed fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Ostal Pau Université - Sure Hotel Collection by Best Western pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 6.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Ostal Pau Université - Sure Hotel Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

What time is check-out at Ostal Pau Université - Sure Hotel Collection by Best Western?

Check-out is at 10:30 AM. Late check-out is available for EUR 30 (subject to availability).

Where is Ostal Pau Université - Sure Hotel Collection by Best Western located?

Located in Le Hameau, this hotel is within 2 mi (3 km) of Palais de Sports de Pau, Zenith de Pau, and Hippodrome de Pau. Palais Beaumont and Boulevard des Pyrenees are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ostal Pau Université - Sure Hotel Collection by Best Western Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 110 out of 306 reviews
Rating 8 - Good. 146 out of 306 reviews
Rating 6 - Okay. 40 out of 306 reviews
Rating 4 - Poor. 10 out of 306 reviews
Rating 2 - Terrible. 0 out of 306 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and attentive
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The three ladies, one from Peru, one from Paris, and one from George were very nice to me. I hope to stay here again--breakfast was also great!!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was smoking hot
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Die Getränke, die wir täglich bekommen sollten, gab es nicht . Für Familien nicht geeignet! Wir sollten ein Zimmer mit Verbindungstür laut Unterlagen erhalten. Haben die gar nicht! Die Kinder hatten ein eigenes Zimmer. Viel zu teuer, für das, was man geboten bekommt!!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une hotel parfait en tout point, un personnel agréable et serviable des équipement fonctionnel un tarif cohérent. Je recommande
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement impeccable, parfait 👍
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéal
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour excellent rien à dire pour notre etape
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super, bel hôtel
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Pkg facile d acces . Hotel bien situé et sans bruit
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Hôtel très bien placé pour mon déplacement professionnel, un personnel très pro. Dommage que le wifi fonctionne (très) au ralenti.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hôtel en cours de restauration, ce qui est nécessaire, propre, petit dej agréable et simple.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Personnel très réactif
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Oui Oui
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Très bon accueil, bien placé.petit déjeuner sympa.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
Le lit grince. Le matelas a des bosses. La salle de bain est sale. Les joints sont marrons. Le bruit d'une machine qui s'est déclenché toute la nuit. Bref. Je ne reviendrai pas dans cet hôtel.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Tout etait parfait
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ahdas aamiaishuone, rajoitettu valikoima. Kulunut ja epäsiisti sisustus
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rapport qualité prix Parfait pour une étape entre 2 routes
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Bruyant mais correct

Séjour correct. L accueil est très bien mais pas ouvert en permanence. La chambre est assez sommaire. Le petit déjeuner est ok. A revoir : l isolation phonique, car je me suis réveiller pensant que mon alarme (en vibreur) sonnait, et c était apparemment la chambre d à côté.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer, Lage und Parken waren gut
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo ha estado muy bien y la atención es magnífica
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness

Hotel a las afueras

Hotel a las afueras de la Ciudad
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dommage

Hygiène limite Très mal isolé Petit dej restreint
Stayed 1 night in May 2025