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Phoenix Grand Hotel

Property class: 3.5

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Photo gallery for Phoenix Grand Hotel

A rooftop pool with a city view, including a tall building and various commercial buildings. - Phoenix Grand Hotel (Patong)
A swimming pool with clear blue water, surrounded by a concrete wall and a metal fence. There are two wooden chairs and a small structure with a sign on the left side. In the background, there is a hill with greenery and houses. - Phoenix Grand Hotel (Patong)
A modern building with a glass facade and multiple balconies. - Phoenix Grand Hotel (Patong)
A room with a large window offering a view of a cityscape with buildings and hills. - Phoenix Grand Hotel (Patong)
A modern conference room with round tables and black chairs, large windows, and exposed ductwork. - Phoenix Grand Hotel (Patong)
Located close to Bangla Boxing Stadium and Banzaan Fresh Market, Phoenix Grand Hotel provides a rooftop terrace, dry cleaning/laundry services, and a full-service spa. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Double Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Superior Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Patong, Phoenix Grand Hotel is connected to a shopping center. Bangla Road and Promthep Cape are notable landmarks, and travelers looking to shop may want to visit Banzaan Fresh Market and Jungceylon Shopping Center. Looking to enjoy an event or a game while in town? See what's going on at Bangla Boxing Stadium. Visit our Patong travel guide
Map
184/47 Phungmuang Sai Kor Road, Patong Beach, Patong, Phuket, 83150

What's nearby

  • A water fountain, a sailboat, and a building with 'PIMNARA spa' signage.
    Jungceylon Shopping Center
    2 min walk - 0.1 miles
  • A colorful sign with dolphins and the text "PATONG BEACH PHUKET THAILAND".
    Bangla Road
    5 min walk - 0.3 miles
  • A beach with jet skis and a vehicle.
    Patong Beach
    9 min walk - 0.5 miles
  • Bangla Boxing Stadium
    1 min walk - 0.0 miles
  • Banzaan Fresh Market
    2 min walk - 0.1 miles

Getting around

  • Phuket Intl. Airport (HKT)
    57 min drive

Restaurants

  • Kuwait Restaurant (مطعم الكويت)
    2 min walk
  • Amena Burger
    3 min walk
  • Churrasco Phuket Steakhouse
    2 min walk
  • Lucky 13 sandwich
    1 min walk
  • Pakarang Seafood
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: THB 250 per person
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1000.0
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 250.00 per person
  • Airport shuttle fee: THB 1200 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Phoenix Grand Hotel have a pool?

Yes, this property has an outdoor pool.

Is Phoenix Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Phoenix Grand Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Phoenix Grand Hotel?

Check-out is at noon.

Does Phoenix Grand Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of THB 1200 per vehicle applies.

Where is Phoenix Grand Hotel located?

Located in the heart of Patong, this spa hotel is steps from Bangla Boxing Stadium, Jungceylon Shopping Center, and Banzaan Fresh Market. Bangla Road and Patong Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Phoenix Grand Hotel Reviews

7.8

Good

8.0

Cleanliness

8.6

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 43 out of 128 reviews
Rating 8 - Good. 50 out of 128 reviews
Rating 6 - Okay. 19 out of 128 reviews
Rating 4 - Poor. 10 out of 128 reviews
Rating 2 - Terrible. 6 out of 128 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
siness | Solo Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントスタッフは愛想が無く、不親切！設備は新しいが掃除が行き届いていない。プールが特にきたない！周辺は便利な位置にあるが、深夜から朝にかけて扉開閉音で目を覚まされる。
Stayed 5 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отель оправдал ожидания. Номер очень хороший, чисто, большой, балкон, хорошее расположение, отель 650 метров от Banglaroad, Jungceylon тоже недалеко. Завтрак пусть и не сильно разнообразный, но есть все, что нужно. Вкусный кофе! Персонал мог бы соответствовать стране улыбок, какие-то вечно хмурые на ресепшн сидели
Stayed 11 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heel goed

Propere kamers! Heel mooi uitzicht! Dicht bij het centrum en de scooters zijn ook dichtbij prachtige verblijf
Stayed 12 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel
Stayed 6 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful. Get on board, you will not be disappointed. Kind Regards, Steve - Perth Australia
Stayed 8 nights in Oct 2019
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
simple, good shower comfortable no luxuries just what you need
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Hotel for few nights stay

Hotel was okay for few nights stand, it's close to the shopping center and few minutes from the Bangla road and beach, so it was a good location. Room was clean and comfortable. Hotel stuff were not so friendly or welcoming. Swimming pool area needs an update, there was only three sunbeds, one of them broken and no umbrellas. Hotel breakfast was very simple, so do not expect much from that.
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.
Stayed 5 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Clean and quiet Good air conditioning
Stayed 8 nights in Sep 2019
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
部屋の鼻をつくにおい。
Stayed 10 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
室内だけでなく外観や共用部分も清潔感ありました。水回りも清掃行き届いているのですが、とても残念なのは、水道の水が汚いことです。グラスに溜めると普通に茶褐色に濁っていました。毎日2本ペットボトルウォーターが置かれるので歯磨き・うがいに利用しました。
Stayed 5 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.
Stayed 13 nights in Jul 2019
Verified review

6/10 Okay

Good location for price

Very good location comfortable bed & clean room Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple holiday

Great location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.
Stayed 3 nights in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Good location but bad policy

Good location, not too close to the Bangla Road so it is not noisy but not too far from the beach (about 15 min walk). The only complain is that they have the policy that if you damage or lost towels you have to pay but the problem is that when the clean the room they took out 2 towels and only replace 1 and when we call front desk to complain they said that we lost the towel and want us to pay. We have to spend time to explain to them and finally they did not charge but we have to count the towels every single day to make sure they replace the same number of towels they took. Another problem is that they provide only 1 key and you need that key in the slot for electricity to work and it is very inconvenient if one person want to go out and one person want to stay in the room. We ask for additional key and they said it will cost 500 baht (about $18 dollar with is almost the same price of 1 night) so it is ridiculous. Also, it is very easy to forget the key in the room when you walk out and the door automatically slam shut.
Stayed 6 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
מלון נחמד מאוד השירות טוב מאוד המקלחת לא נעימה יש ריח לא נעים מהביוב
Stayed 5 nights in May 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
In the first place, the reception staff failed to find our booking ref, and he misundersatandingly charge us 1000phb for the walk-in booking fee. Second, in the second day, the water system was failed and there were no water supply for the whole building after we experienced a one day tour which we were very dirty, and this situation last until we check out. The whole experience in this hotel was terrible, and there are a lot mouse nearby.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and near everywhere
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
７泊させてもらいました。 コストが安い割に設備とサービスが良かったです。 ロケーションも中心部より遠くなく、大通りから入り込んでいるので夜は静かでした。 また、利用したいです。
Stayed 7 nights in May 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
It was just super super super basic, the design of the bathroom was not very thoughtful. The aircon is the worse as it can be roaring through either at nights or day time. Front desk staffs attitude was just so so. So will not really recommend this hotel to people At All.
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Personnel de la réception pas très sympathique réservation pour plus de trois semaines dont la première semaine dans une chambre insalubre ensuite grâce a la responsable des femmes de ménage nous avons pu en choisir une autre trois matins de suite à 9h 30 + de plats cuisinés il nous a fallu une nuit de plus qui nous a été facturé au plein tarif est payable en espèces lors de mon prochain séjour je ne retournerai pas dans cet hôtel
Stayed 26 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても満足して過ごせました。
Stayed 5 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel to stay

It's very comfy place to stay close to everything in the heart of patong the swimming pool has awesome views in general I'm happy with the place and my next visit I'm going to stay there again .
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Close to everything. You can walk to the bar area and the beach. It is also located next to a mall. Quiet and clean room. I would not complain for this price.
Stayed 4 nights in Apr 2019