The hotel itself is beautiful and the grounds are immaculate. The breakfast staff were excellent — very attentive, friendly and one of the highlights of our stay.
Unfortunately, the service elsewhere didn’t consistently feel five-star. The concierge team seemed disorganised at times. On arrival, we were told we would receive a WhatsApp when our room was ready, but this never came, and after 3pm we had to go back and remind them we were still waiting. We were also told our luggage would be taken to the room, but eventually had to call reception as our bags still hadn’t arrived.
There was also confusion around our departure transfer. The evening before we were due to leave, we received a message saying our transfer had arrived. This made us lose confidence that it would be arranged correctly for the following day, so we organised our own.
There was a lot of upselling, particularly around wine, which at times felt quite persistent. Housekeeping also felt fairly basic — the bed was made and towels replaced, but not much beyond that.
The gym is an odd use of a large space, with several spin bikes but limited weight-training equipment. The hotel is also down a very uneven dirt track, and some taxis charged us extra because of the condition of the road.
Overall, a beautiful property, but the service and attention to detail didn’t quite match what we would expect from a five-star hotel at this price point.