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Taj Cidade de Goa Heritage, Goa

Property class: 5 and above

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Photo gallery for Taj Cidade de Goa Heritage, Goa

A hotel with a swimming pool, yellow sun loungers, and red buildings. - Taj Cidade de Goa Heritage, Goa (Panaji)
A modern hotel room with a large window, a bathtub, two beds, and a sitting area. - Taj Cidade de Goa Heritage, Goa (Panaji)
A restaurant with a pool view, wooden ceiling, and blue and white decor. - Taj Cidade de Goa Heritage, Goa (Panaji)
A beachfront hotel with palm trees, a beach, and boats. - Taj Cidade de Goa Heritage, Goa (Panaji)
A restaurant with outdoor seating overlooking a beach, a chef preparing food, and a buffet area. - Taj Cidade de Goa Heritage, Goa (Panaji)
Located close to Deltin Royale Casino and Fort Aguada, Taj Cidade de Goa Heritage, Goa provides a poolside bar, a terrace, and shopping on site. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Indulge in a body scrub, a massage, and a body treatment at J Wellness Circle at Taj Cidade de Goa Horizon, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and ocean views. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room, 2 Twin Beds, Sea View

A hotel room with two beds, a balcony with a view, and a painting on the wall.

Premium Room, 2 Twin Beds, Sea View

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Luxury Twin Bed Garden View

A swimming pool with palm trees, lounge chairs, and a view of the ocean.

Luxury Twin Bed Garden View

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium King Room with Sea View

A hotel room with a bed, a desk, chairs, a view of the ocean, and a large artwork on the wall.

Premium King Room with Sea View

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Sea View

A hotel room with a large bed, a ceiling fan, a dining table with chairs, and a window with curtains.

Luxury Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(5 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite, Sea View (Vasco de Gama)

A hotel room with a bed, a desk, a chair, and a view of the outdoors.

Presidential Suite, Sea View (Vasco de Gama)

  • Sea view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 2 Twin Beds, Sea View

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Luxury Room, 2 Twin Beds, Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Sea View (with Sit-out)

A hotel room with a bed, a desk, a TV, a ceiling fan, a view of the ocean, and a balcony with a table and chairs.

Premium Room, 1 King Bed, Sea View (with Sit-out)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, Sea View (Jardim)

A hotel room with a large bed, a desk with a lamp, a chair, a nightstand, and a view of the ocean through a sliding door.

Suite, Sea View (Jardim)

  • Sea view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Sea View

A hotel room with a large bed, a desk with a chair, a small table, a ceiling fan, a window with a view of palm trees, and a TV mounted on the wall.

Premium Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Suite, Sea View

A hotel room with a large bed, a TV mounted on the wall, a desk with a lamp, and a view of the balcony.

Luxury Suite, Sea View

  • Sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 2 Twin Beds, Sea View

A hotel room with two beds, a television, a dining table, and a view of the ocean.

Premium Room, 2 Twin Beds, Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Garden View

A hotel room with a large bed, a ceiling fan, a dining table with chairs, and a window with curtains.

Superior Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premium Suite, Sea View

A hotel room with a bed, a desk, a TV, and a balcony with a view of the sea.

Premium Suite, Sea View

  • Sea view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds, Garden View

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Superior Room, 2 Twin Beds, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Suite, Sea View (with Terrace)

A hotel room with a large bed, a seating area with a table and chairs, a TV, and a balcony with a view.

Premium Suite, Sea View (with Terrace)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Garden View

A hotel room with a bed, a wooden side table with tea set, a sofa, and a framed artwork on the wall.

Luxury Room, 1 King Bed, Garden View

  • Garden view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 2 Twin Beds, Garden View

A hotel room with a bed, a chair, a small table with fruits, and a large window with sheer curtains.

Luxury Room, 2 Twin Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Panaji, Taj Cidade de Goa Heritage, Goa is on the beach. Basilica of Bom Jesus and Fort Aguada are notable landmarks, and the area's natural beauty can be seen at Calangute Beach and Candolim Beach. Deltin Royale Casino and Sinquerim Beach are two other places to visit that come recommended. Visit our Panaji travel guide
View more Resorts in Panaji
Map
Vainguinim Beach, Dona Paula, Panaji, Goa, 403004

What's nearby

  • A view of a beach with palm trees and a body of water.
    Dona Paula Beach
    20 min walk - 1.0 mile
  • A beach at sunset with a group of people standing on the shore.
    Miramar Beach
    6 min drive - 1.3 miles
  • Vainguinim Beach
    6 min walk - 0.3 miles
  • Goa University
    20 min walk - 1.0 mile
  • Caranzalem Beach
    4 min drive - 0.9 miles

Getting around

  • Cansaulim Verna Station
    28 min drive
  • Dabolim Airport (GOI)
    37 min drive

Restaurants

  • Padaria Prazeres
    4 min drive
  • Arcangela Bar and Restaurant
    17 min walk
  • Qi Pan Asian
    4 min drive
  • Breakaway
    16 min walk
  • Cafe Azul

Similar properties

A poolside area with lounge chairs and a view of the ocean.
Taj Cidade de Goa Horizon, Goa
Panaji
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.4 out of 10, Exceptional, 279 reviews
Taj Cidade de Goa Horizon, Goa
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: INR 750 for adults and INR 475 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alfama The Chefs Special
  • Barbeque
  • Cafe Azul
  • Docaria
  • Laranja

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4,306 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hospital bed
  • No elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that PAN cards are not accepted as identification at this property.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of INR 2500 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately INR 750 for adults and INR 475 for children
  • Pet fee: INR 2500 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel advises that any refund will incur a 1% processing fee, charged and deducted from the amount processed.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Does Taj Cidade de Goa Heritage, Goa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Taj Cidade de Goa Heritage, Goa pet-friendly?

Yes, pets are allowed at this property. There's a fee of INR 2500 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at Taj Cidade de Goa Heritage, Goa?

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Taj Cidade de Goa Heritage, Goa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Taj Cidade de Goa Heritage, Goa located?

This Panaji resort is on the beach, 4.8 mi (7.8 km) from Deltin Royale Casino, and within 16 mi (25 km) of Basilica of Bom Jesus and Fort Aguada. Calangute Beach and Candolim Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Taj Cidade de Goa Heritage, Goa Reviews

8.6

Excellent

8.8

Cleanliness

7.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 138 out of 244 reviews
Rating 8 - Good. 61 out of 244 reviews
Rating 6 - Okay. 21 out of 244 reviews
Rating 4 - Poor. 18 out of 244 reviews
Rating 2 - Terrible. 6 out of 244 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The property needs substantial renovation - many rooms are bit run down and with foul smell...Rest of the things in terms of amenities and other aspects are upto the mark of Taj!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A bit dated and food at the Azul restaurant not great. Nice landscaping and environs.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Spotlessly clean room and facilities, staff all very friendly and want to go the extra mile to ensure a great customer experience. As well as the hotel's facilities, we could also use the rooftop pool and bar area of the adjacent Taj hotel.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beach and gardens set this hotel apart from others. Warm and relaxed atmosphere.
Stayed 14 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very quiet property.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing, from front desk to restaurant dining they went beyond expectations to make our stay memorable!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel and Perfect Stay

Taj Cidade de Goa Heritage offers a stunning beachfront stay with Portuguese-style architecture, excellent service, and great dining. The rooms have beautiful sea views, and the private beach adds to the charm. A perfect mix of luxury and relaxation in Goa.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay

This is a very clean and nice resort to stay. We stayed there for 4 nights and the hospitality is unbelievable. I wish we could stay longer The beach is right there. They have various restaurants too. It was a very welcoming resort and will stay there again!
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful stay at taj heritage goa

It was a very nice experience. The location of the hotel is excellent.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property always feels at home , the chef Balaji and Front officer Reagan , took good care of us
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean property
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious feeling and fantastic helpful staff

The most beautiful place I have been in a loong time. We woke up to the sound of waves, perfect rooms, beds and comfort everywhere. Delicious breakfast and nice food in the restaurants. We tried the buffee for lunch and it was luxurious and delicious. All the staff working in all the different services were so kind and helpful. We left for another hotel we had planned but miss this hotel already....
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We prefer more home cooked or Goan options for lunch or dinner..also non oily greasy food as option for dinner Loved the relaxed atmosphere and friendly staff
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Right on the beach . Except one of the server , everyone were superb
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far from key spots and beaches although the property has a quiet beach. Rooms are ok but a bit crammed for 3 people. The breakfast was amazing. A little pricey though.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb proximity to the beach, lovely views and superb staff. Special thanks to the duty managers ujjwal and chitragupt. I am extremely humbled by the extraordinary services and commitments they stood upto, making this a very memorable trip of a lifetime. Thanks to the whole team of Taj Cida de Goa for the lovely experience
Stayed 4 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Pleasant hotel but unless you are attending a wedding then little peace and quiet is to be had for the hotel is predominantly geared towards functions and large wedding parties, This results in the beach and water being rammed with jet skis and groups queuing to ride on banana boats.The resultant daily noice from the boats and jet skis together with the stench of petrol and the fim of benzene on the water makes it nigh impossible during the day to avail yourselves of the beach. There were several nice pools as an alternative . Prices of food and drink were VERY expensive compared with all other establishments around in Panjim .The Heritage section where we stayed was pleasant but at times mobbed with wedding arrivals, All very colourful, but clearly not for a tourist wanting to relax for at times it was mayhem
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj team was awesome as always. They took care of us like their family member. I would like to specifically mention restaurant managers, chefs, restaurant staffs, Bar tenders for their exceptional service. Awesome team Taj!
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

There was an issue with the room and staff quickly resolved problem by providing another room. Service in all restaurants used was excellent. Good selection of fresh food at breakfast. Taxi service provided was wonderful. My driver was polite and drove smoothly.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at Taj Cidade de Goa Heritage. the property is amazing and staff are incredible. There was a big food selection around the property. Pool and pool area was clean and also have staff around to assist. There is a private beach located on property that you can walk on and have many water activates to enjoy. our Room was clean and there was also one everyday to clean and provide clean towels. The staff was super fully and helped make the stay very comfortable. Would recommend the resort for families or even a calm couples getaway. was super impressed with my experience. Would defiantly recommend or go again.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing experience. It didn't start off great. In fact, they stuffed up with a couple of things with my wife's birthday surprise and spa booking but they made up for it in ways I cannot even express. It was a delightful experience after day 1. We were there for a week and every single day felt special. Every staff member at the property makes you feel special and are very warm and courteous. I'd like to thank Muskan for her amazing hospitality throughout our stay. Despite having challenges at the airport with the indigo disruption, she managed to arrange a pick up, put us in a very good room, made my wife's birthday very special by the beach and was always available for absolutely anything and everything that we needed. While the Property is great, it's the staff that take it to the next level so keep up the great work Taj. We look forward to staying at another Taj property very soon.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable Stay

This is one of the better stays I have had in India and kudos to the Taj Hospitality team to convert my trip from ordinary to special. Breakfast experience was just about ok on both days and team needs to work had to live up to the brand name of Taj Hospitality. Lunch experience on the 2nd day was very dissappointing but post my feedback Executive Chef Balaji and his team did an awesome job to make us feel special and this experience made my visit memorable. The location to the property is unbeatable with massive open spaces to walk around and relax. The pool area is excellent and one can spend the full day hanging around there. The range of restaurant options is excellent and one need not worry to step out of the resort if not needed. Once again I thank Balaji and his team for looking after us.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i recently stayed in a sea facing room which was excellent, almost on sea front.. My booking was with all meals. On check-in i was told to use GRAND SALA venue for breakfast, lunch and dinner., It was difficult to locate this venue almost underground , a big hall with no windows , ventilators and natural light. It had long rows of tables .atmosphere here was very depressing.,.. after the dinner i told them of my bad experience, and only then they told me that i can go to two other restaurants at the property, which they dint tell me on check-in.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
One of the best experiences of service I have had. The team were very customer focused, knew their specialisms and were able to provide a very memorable stay. Riya and Nikita were stars for the whole stay and helped us with information and any requests we had. Deepak, Nitin, Malick and Thulsi were exceptional in the café/restaurant and always very attentive and served with a smile. Chef Vidhya was another star who even cooked special meals to allow us to taste some of her great food. Dattaram ensured we were looked after throughout our stay. The property has a great vibe and resort feel with lovely open areas and uses fans more than air conditioning, which provides that more traditional experience. The room we had was spacious and had a good view. The high tea is wonderful and has plenty of choices which vary daily. It was hard to fault this hotel and our stay except that we should have stayed longer!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

Typical Portuguese style hotel built 30 years ago. Now a Taj property. Service not upto Taj standard especially Reception staff. Bit slow. Nice ambiance. Rooms are real heritage type n big. Portico u hv to squeeze your self. High tea horrible. At least they gave nice dosa. Cold tea. One small not so exciting bar. Food ok not super. The adjacent property Horizon is supposed to be modern with great view of the sea, The Heritage is closer to sea n few steps away. The beach is black sand . Bit muddy to have a dip. Good enough for a morning or evening walk. Half Taj standard property.
Stayed 1 night in Jan 2025