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Porta Hotel del Lago

Property class: 3.5

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Photo gallery for Porta Hotel del Lago

A balcony with a view of a swimming pool, outdoor seating, and a mountainous landscape. - Porta Hotel del Lago (Panajachel)
A dining area with tables set for a meal, overlooking a scenic view of a volcano and the sea. - Porta Hotel del Lago (Panajachel)
A hotel with a central courtyard, surrounded by lush greenery and a view of a lake with mountains in the background. - Porta Hotel del Lago (Panajachel)
Unclassified image, 4 of 67, button - Porta Hotel del Lago (Panajachel)
An aerial view of a coastal town with a marina, buildings, and mountains in the background. - Porta Hotel del Lago (Panajachel)
Consider a stay at Porta Hotel del Lago and take advantage of an airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or the hot tub. In addition to a garden and a bar, guests can connect to free WiFi in public areas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Gym

Room options

View all photos for Room Second Floor

A hotel room with a TV, desk, two beds, a balcony with a mountain view, and a wooden cabinet.

Room Second Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

A hotel room with a bed, desk, chair, television, and a view of a mountain.

Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Premium Room

A hotel room with two beds, a desk, and a chair.

Lake View Premium Room

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

A hotel room with a bed, a chair, and a view of a garden and mountains through a sliding door.

Garden Room

9.2 out of 10
Wonderful
(29 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

A hotel room with two beds, a desk, a chair, and a view of a mountain.

Lake View Deluxe Room

9.0 out of 10
Wonderful
(24 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE DELUXE LAKE VIEW

  • Sleeps 4

View all photos for Deluxe

A hotel room with two beds, a desk with a television, and a view of a mountain.

Deluxe

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located on a lake, Porta Hotel del Lago is in an area with great shopping. Pascual Abaj and Portal de los Dioses are local landmarks, and the area's natural beauty can be seen at Lake Atitlán and Cerro Tzankujil. Traveling with kids? Consider Casa Cakchiquel Arts Center and Atitlan Reserve Butterfly Garden. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Visit our Panajachel travel guide
Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

What's nearby

  • A boat docked at a pier with mountains in the background.
    Lake Atitlán
    3 min walk - 0.2 miles
  • A historic church with a large wooden door and arched windows.
    Church of Saint Francis
    18 min walk - 1.0 mile
  • A market stall with colorful woven textiles and a pair of shoes.
    Panajachel Municipal Market
    18 min walk - 1.0 mile
  • La Galeria
    5 min walk - 0.3 miles
  • Casa Cakchiquel Arts Center
    6 min walk - 0.4 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos)
    115 min drive

Restaurants

  • Restaurante Colibri
    33 min drive
  • Humaya
    6 min walk
  • Azul Rosa
    11 min walk
  • Parrillada Santander
    10 min walk
  • Restaurante Catamaran
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated guestrooms - October 2025
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Porta Hotel del Lago have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Porta Hotel del Lago pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Porta Hotel del Lago?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Porta Hotel del Lago?

Check-out is at 11:00 AM.

Does Porta Hotel del Lago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per person applies.

Where is Porta Hotel del Lago located?

This family-friendly Panajachel hotel is located on a lake, within 1 mi (2 km) of La Galeria and Lake Atitlán. Casa Cakchiquel Arts Center and Azul Maya Archaeological Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Porta Hotel del Lago Reviews

9.0

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 629 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 86 out of 1007 reviews
Rating 4 - Poor. 41 out of 1007 reviews
Rating 2 - Terrible. 18 out of 1007 reviews

Reviews

Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very helpful and friendly staff.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very good place to stay at with many stores and restaurants near by.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
The location was great
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Yaneli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The room was very spacious, the view was beautiful, and the staff was beyond friendly. The amenities were just right, and the location was perfect very central to everything, making it easy to explore. We would definitely stay here again!I
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Odalys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here, the hotel room was clean and spacious. We loved how modern it felt we were able to watch whatever we wanted on TV, we had access to their gym and pool. The thing we loved most though was waking up to such an amazing view of the lake.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great view of the lake
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a problem using the jacuzzi. Make sure you make a reservation. Beautiful hotel and wonderful location,
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, nice pool area, convenient location!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent food at the restaurant the staff were so helpful and kind very hospitable. Excellent place to stay. The rooms are beautiful. Excellent view of Lago Atitlan and beautiful pool as well.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

shumona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty nice in terms of amenities. They don’t have AC in most rooms but the fan kept us cool throughout the whole night.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. With a great pool and views. The staff were also extremely helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Vithusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. The property is very well-maintained, and we loved our time using the different amenities. Highly recommend this!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amenities and staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Caden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful lake views, big complex
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Neil

Disliked: Staff & service, property conditions & facilities
Location is great, however we felt
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the lake with incredible views. Only minor complaint is the hot tub was more like a warm tub.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms but can use some updating of furniture in the rooms. Bathroom was very modern and clean
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent service and location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Kaushal

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amazing views, staff were very helpful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Yanira

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place nice view nice and quite , friendly staff , walkable to everything , def ill stay here again
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great condition. Parking is secure. The breakfast buffet was excellent. Food was delicious and fresh. Highly recommend this hotel . Breath taking views
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

eugene

Liked: Cleanliness, amenities, property conditions & facilities
Had a great view and the staff was Wonderful!!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, comfortable rooms and amenities, great location. I highly recommend!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Miguel at the bar was great!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful views and lovely pool area.
Stayed 2 nights in Jan 2026