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Portella Palma

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A courtyard with a central pool, surrounded by potted plants and a staircase leading to an upper level. - Portella Palma (Palma de Mallorca)
A courtyard with a staircase, large terracotta pots, and a small pool. - Portella Palma (Palma de Mallorca)
A courtyard with a pool, potted plants, and tables set for dining. - Portella Palma (Palma de Mallorca)
A spacious indoor area with a stone wall, a staircase with black railings, and potted plants. - Portella Palma (Palma de Mallorca)
A person walking through an outdoor area with potted plants and a table set up, suggesting a dining or event space. - Portella Palma (Palma de Mallorca)
Luxury
5.0 star property
10

Exceptional

Intimate sanctuary in Old Town

Attentive staff offer personalized touches at this boutique luxury hotel in Palma's Old Town. The tranquil steam room and fitness center provide respite after exploring nearby Cathedral. Guests enjoy the complimentary manager's reception before dining with exceptional service.

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room

A bedroom with a bed, wooden ceiling beams, a wardrobe, and a door.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a bed, a ceiling fan, a TV, a window with curtains, and a bedside table.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a desk, a chair, and a small table.

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite Arab Baths

A four-poster bed with a bench at the foot, a bedside table with a lamp, and a view of the outdoors through sheer curtains.

Grand Suite Arab Baths

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Terrace

A patio with two striped chairs, a table with a bottle and a bowl, and potted plants.

Apartment, 2 Bedrooms, Terrace

  • City view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

A bedroom with a bed, a bedside table, a wall-mounted TV, and a door leading to a bathroom.

Suite, 2 Bedrooms

  • City view
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms

A hotel room with a bed, a wooden bench, a ceiling fan, and an open door leading to a dining area.

Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Located in Palma de Mallorca, Portella Palma is in the historical district. Port of Palma de Mallorca and Puerto Portals Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Palma and El Arenal Beach. Centre Cultural La Misericòrdia and XtremKart are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like mountain climbing and hiking/biking trails nearby. Visit our Palma de Mallorca travel guide
Map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001

What's nearby

  • A historic cathedral with intricate Gothic architecture, a prominent bell tower, and a surrounding fortified wall.
    Cathedral of Santa Maria of Palma
    2 min walk - 0.1 miles
  • A historic cathedral with spires, palm trees, and a large sculpture by Salvador Dalí.
    Paseo Maritimo
    2 min walk - 0.1 miles
  • A historic cathedral with intricate Gothic architecture, a fountain, and a well-maintained garden with palm trees.
    Parc de la Mar
    2 min walk - 0.1 miles
  • A spacious square with a yellow building, arched doorways, and a row of scooters.
    Plaza Mayor de Palma
    6 min walk - 0.4 miles
  • Palma Town Hall
    3 min walk - 0.2 miles

Getting around

  • Intermodal Station
    15 min walk
  • Marratxi Poligon Station
    16 min drive
  • Palma de Mallorca Airport (PMI)
    15 min drive

Restaurants

  • Cappuccino Palau March
    7 min walk
  • The Guinness House
    7 min walk
  • CAFÉSPHÈRE Specialty Coffee
    5 min walk
  • Can Joan de s'Aigo
    6 min walk
  • Las Columnas
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Baby bath
  • Children's books
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (32 inch wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Guests are recommended to download the property's JustIN mobile mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 35 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number H5478521

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Portella Palma pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Portella Palma?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Portella Palma?

Check-out is at noon.

Where is Portella Palma located?

Located in Palma de Mallorca Old Town, this luxury hotel is within a 5-minute walk of Casa Museo J.Torrents Lladó and Cathedral of Santa Maria of Palma. Port of Palma de Mallorca is 2.5 mi (4 km) away. Intermodal Station is 15 minutes by foot and Jacint Verdaguer Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Portella Palma Reviews

10

Exceptional

10

Cleanliness

9.6

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 46 out of 48 reviews
Rating 8 - Good. 1 out of 48 reviews
Rating 6 - Okay. 1 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore Palma. Very comfortable rooms that were spacious for European standards.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay are Portella Palma! The staff are top notch. They were so helpful with luggage, car service, restaurant reservations, and everything in between. The property was so beautiful and clean and in a prime location. Cannot recommend this place enough!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff was super knowledgeable
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, thoughtfully designed in a quiet part of the old town but with good facilities close by.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and this location was perfect for exploring Majorca!
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. Very peaceful yet very central to everything in Palma. The staff was incredible and the breakfast is not to be missed. We would stay here every time we come to Palma. Highly recommended.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
What a find!!! an amazing hotel with fantastic staff ...beautiful boutique type hotel very clean very tranquil and perfect location...a must stay in Palma
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture/design of the suite has been awesome. So many small details make you feel very welcome. The staff's friendliness is outstanding.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, the staff can’t do enough for you and breakfast is in till 1pm and it’s all cooked fresh for you. A fabulous place to stay. The only down side was there were building works next door and drilling started early on the Monday, however it wasnt till much later on the Tuesday . If your thinking of staying might be worth checking these works have finished before booking
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
I booked family of 4 but my son had to leave Mallorca so only 3 people - 2 rooms for $700+ per room. They didn’t offer to take the extra breakfast or make a sandwich to take out.The service staff was lacking- wasn’t friendly, not helpful or warm vibes. - room didn’t have “patio” as advertised - 2 rooms very dark even I requested a bright/light room. Very depressed room. - the spa had no water in the sunken room to relax -the front manager/general manager wasn’t present when we had issues about the bill… no response or communication. Breakfast was very good and housekeeper was clean. Otherwise Portella is overpriced what you get.
Light in this part of the hotel
No patio, balcony, and dark
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful place, tranquil historic surroundings. The place itself is carefully curated and offers
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel i in the heart of old town. It’s a beautifully renovated hotel. Unfortunately there was construction right across a narrow Street from our room. We had a car and it was very difficult to get to the hotel. At nights it was hard to get a taxi to come to the hotel or to get dropped off at the hotel. The hotel did offer us help parking the car but later we found out that they charged a valet service fee that was not discussed prior. We booked a room with breakfast and they charged us again separately for breakfast. The property has no view and no pool for the prices that they charge I don’t find them very competitive.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great👍

Great Hotel , with great service from everyone working there 👍
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy from the surrounds are enchanting
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos sentimos em casa, hotel novo e silencioso, apenas senti falta de um espaco para secarmos roupas, pois íamos a praia quase diariamente
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ein Kleinod in jeder Hinsicht!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por todas las atenciones.
Stayed 3 nights in Dec 2025