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Hotel Villa Mercedes Palenque

3.5 star property
Mediterranean hotel with 2 outdoor pools and a full-service spa

Choose dates to view prices

Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Breakfast available
  • Bar
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout drapes

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

Premium bedding, in-room safe, individually furnished, blackout drapes

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Ceiling fan
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Room

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually furnished, blackout drapes

Standard Twin Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Ceiling fan
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Ceiling fan
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, individually furnished, blackout drapes

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Ceiling fan
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, individually furnished, blackout drapes

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.2 miles
  • Palenque National Park - 2 min drive - 1.2 miles
  • El Panchán - 5 min drive - 2.5 miles
  • Palenque Archaeological Zone - 7 min drive - 3.4 miles
  • Cascadas de Roberto Barrios - 39 min drive - 23.9 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk
  • ‪Café Fuga - ‬3 min drive
  • ‪Old Tiger - ‬5 min drive
  • ‪La foresta - ‬5 min walk
  • ‪pizzas exprés - ‬4 min drive

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district, remodeled in 2025
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a body wrap, reflexology, or a facial at Natura Spa, the onsite spa. The on-site Mexican cuisine restaurant, La Foresta, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar
  • English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), local meal delivery service, and a front-desk safe
  • A porter/bellhop, meeting rooms, and outdoor furniture
Room features
All 92 individually furnished rooms offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free internet and safes.
More amenities include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (23,143 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No elevator (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 29 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (roundtrip)
  • Airport shuttle fee per child: MXN 3600 (roundtrip), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 29 lbs per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes Palenque?

Check-out is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3600 per person applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 346 out of 623 reviews
Rating 8 - Good. 187 out of 623 reviews
Rating 6 - Okay. 54 out of 623 reviews
Rating 4 - Poor. 24 out of 623 reviews
Rating 2 - Terrible. 12 out of 623 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

10/10 Excellent

Dolores Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly hotel, the tv in the room terrible.
Stayed 5 nights in Mar 2025

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything , It's amazing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

6/10 Okay

Nemer

Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location for Visiting Mayan Ruins

This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 2 nights in Apr 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

4/10 Poor

Maria

Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cansado para personas mayores
Stayed 1 night in Sep 2025
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