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The Alts Hotel

Property class: 4

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Photo gallery for The Alts Hotel

A rooftop pool area with wooden deck, lounge chairs, and a view of a cityscape at dusk. - The Alts Hotel (Palembang)
A modern hotel lobby with a black and white striped floor, a reception desk, and a seating area with a sofa. - The Alts Hotel (Palembang)
An open terrace with a wooden floor and a view of the cityscape at dusk. - The Alts Hotel (Palembang)
A modern lounge area with seating arrangements, tables, and a view of the cityscape through large windows. - The Alts Hotel (Palembang)
A modern hotel room with a large sliding glass door leading to a balcony, wicker furniture, and a bed with a white duvet. - The Alts Hotel (Palembang)
Located close to Palembang Golf Club and Great Mosque of Palembang, The Alts Hotel provides an attached winery, a poolside bar, and a rooftop terrace. Treat yourself to a massage at Altitude Spa, the onsite spa. The on-site international cuisine restaurant, Cafe Delapan, offers breakfast, lunch, dinner, and al fresco dining. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a bedside table with a vase, a flat-screen TV, a desk with drawers, a chair, a round table with a plate of fruit, and a painting on the wall.

Deluxe Double Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premiere

A hotel room with a large bed, a bedside table with a fruit bowl, a chair, and a wardrobe.

Premiere

  • 31 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Cabana Suite

A modern hotel room with a large bed, a desk, a flat-screen TV, and a balcony with a view of the city.

Cabana Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite

A modern hotel room with a large bed, a sitting area with a coffee table, and a separate bathroom.

Grand Suite

  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room

A hotel room with a bed, bedside table, chair, desk, TV, and a potted plant.

Premier Room

  • Sleeps 2
  • Free WiFi

View all photos for Cabana Suite

A modern hotel room with a large bed, a desk, a TV, and a view of the cityscape.

Cabana Suite

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with a large bed, a desk, a chair, a television, and a window with a view.

Deluxe Twin Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Premier City View

Premier City View | Premium bedding, minibar, in-room safe, desk

Premier City View

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier Corner

A modern hotel room with a large bed, a sofa, a dining table, and a view of the cityscape through large windows.

Premier Corner

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite New

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a sofa, and a small table.

Junior Suite New

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Palembang, The Alts Hotel is in the city center. Travelers eager for a bit of culture can stop by Museum Balaputra Dewa, while those who have shopping on the agenda may want to visit Palembang Indah Mall and Palembang Square Mall. Looking to enjoy an event or a game? See what's going on at Gelora Sriwijaya Stadium or Jakabaring Sport City. Spend some time exploring the area's activities, including golfing. Visit our Palembang travel guide
Map
Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra, 30113

What's nearby

  • Palembang Indah Mall
    5 min drive - 1.4 miles
  • Ampera Bridge
    5 min drive - 2.3 miles
  • Palembang Square Mall
    6 min drive - 2.1 miles
  • Palembang Golf Club
    6 min drive - 1.4 miles
  • Jakabaring Sport City
    9 min drive - 5.0 miles

Getting around

  • Polresta LRT Station
    5 min drive
  • Cinde LRT Station
    11 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II)
    30 min drive

Restaurants

  • Everfresh Fish Market & Resto
    8 min walk
  • Pempek Beringin
    1 min walk
  • Mam Mee Bakery & Kopihaus
    10 min walk
  • Pusat Jajanan Pagi Lapangan Hatta
    16 min walk
  • Lo Mie Taksam
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 105,875 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 10 Gastro Pub
  • Cafe Delapan

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Winery

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,055 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Connecting rooms may be available on request; a fee of IDR 150,000 per night applies and will be collected at check-in.

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 105875 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 9120103122288

We should mention

Pool access available from 7:00 AM to noon
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does The Alts Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–noon.

Is The Alts Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Alts Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Alts Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Alts Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is The Alts Hotel located?

Located in the heart of Palembang, this spa hotel is within 2 mi (3 km) of Palembang Golf Club, Palembang Indah Mall, and Great Mosque of Palembang. Ampera Bridge and Palembang Square Mall are also within 3 mi (5 km).

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Reviews

The Alts Hotel Reviews

8.2

Very Good

8.6

Cleanliness

7.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 14 out of 44 reviews
Rating 8 - Good. 22 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

Reviews

Verified review

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service
The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified
Stayed 2 nights in Oct 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast arrangement time. All foods were not served properly.
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Malvin

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap cozy room with so-so service

Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Stayed 3 nights in Jul 2018
Verified review

8/10 Good

joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Under Renovation

When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding
Stayed 3 nights in Apr 2018
Verified review

8/10 Good

Chon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantasy get away

Wonderfully helpful staff
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Verified traveler

No sandal in room
Stayed 5 nights in Sep 2017
Verified review

8/10 Good

nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

menyenangkan
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything I wanted to do.

I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.
Stayed 3 nights in Jul 2017
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Clean Hotel

A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.
Verified review

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Perfect of Service

Another great hotel & service in Palembang..
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.
Verified review

8/10 Good

Darmady

Liked: Cleanliness, property conditions & facilities, room comfort
Saat Check In, Kami memesan 2 kamar, namun lantai nya dipisah dengan alasan Full, setelah di mintakan dengan sedikit ngotot baru coba dicarikan.
Verified review

8/10 Good

AKIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

なかなか良いホテルです。

綺麗なホテルでスタッフがとても感じよく対応が素早い。
Verified review

8/10 Good

Alexander Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

bagus

hotel nyaman, bersih, dingin, cuma closednya kurang cocok, tidak pakai jet shower,
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゆったりできるホテル

部屋は清掃が行き届いており、心地よく過ごせました。
Verified review

6/10 Okay

Philip

Palembang Hotel

Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.
Verified review

8/10 Good

Masagus

Liked: Cleanliness, property conditions & facilities, room comfort

Mantap

pelayanannya lumayan memuaskan
Verified review

10/10 Excellent

vivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Posisi hotel enak , dekat kota

Nikmatnya imlek di Palembang, bertemu dengan temen sekolah, sanak kluarga. Makan makanan kesukaan, mpek mpek.
Verified review

8/10 Good

Lili amigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good. Comfort
Verified review

6/10 Okay

Joseph

Stayed 1 night in Feb 2026