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The Axana Hotel

Property class: 4

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Photo gallery for The Axana Hotel

An outdoor covered patio area with columns, potted plants, and tables. - The Axana Hotel (Padang)
A poolside dining area with a view of the city skyline at dusk. - The Axana Hotel (Padang)
A multi-level atrium with a central garden area, balconies, and a modern architectural design. - The Axana Hotel (Padang)
A hotel with a prominent entrance, a large sign with the hotel's name, and a well-lit facade. - The Axana Hotel (Padang)
A modern reception desk with a black countertop and a quilted panel. - The Axana Hotel (Padang)
Take advantage of a terrace, a garden, and dry cleaning/laundry services at The Axana Hotel. Treat yourself to a massage or other spa services. The on-site restaurant, Decafe, offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a bar and a gym.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room

A hotel room with a bed, two chairs, a small table, and two bedside lamps.

Superior Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Executive Room

A hotel room with a large bed, bedside tables, a lamp, a plant, and a small table with a fruit basket and drink.

Executive Room

  • 48 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a television, and a large window with curtains.

Family Room

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

View all photos for Junior Suite

A hotel room with a large bed, bedside tables, a lamp, a plant, and a small table with a fruit basket and drink.

Junior Suite

  • 49 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

Executive Room

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Family Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

About the neighborhood

Located in Padang, The Axana Hotel is near the beach. Siti Nurbaya Bridge and Indarung Cement Factory National Cultural Heritage Site are local landmarks, and the area's natural beauty can be seen at Pelabuhan Muaro and Air Manis Beach. Visit our Padang travel guide
Map
Jl. Bundo Kandung No 14-16, Padang, west sumatera, 25119

What's nearby

  • Adityawarman Museum
    7 min walk - 0.4 miles
  • Taman Budaya Cultural Centre
    14 min walk - 0.7 miles
  • Air Manis Beach
    18 min walk - 1.0 mile
  • Pelabuhan Muaro
    18 min walk - 1.0 mile
  • Siti Nurbaya Bridge
    2 min drive - 0.7 miles

Getting around

  • Pulau Aie Station
    16 min walk
  • Padang (PDG-Minangkabau Intl.)
    25 min drive

Restaurants

  • Kinol Bistro & Pool
    6 min walk
  • Malabar Bofet & Restoran
    5 min walk
  • Mariani Internasional Hotel
    3 min walk
  • Lontong Sate Karia
    2 min walk
  • Martabak Mesir Hayuda
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 85,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Decafe

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 85000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Frequently asked questions

Does The Axana Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Axana Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Axana Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Axana Hotel?

Check-out is at noon.

Does The Axana Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Axana Hotel located?

Situated near the beach, this hotel is within a 15-minute walk of Adityawarman Museum and Taman Budaya Cultural Centre. Colonial Quarter and Pelabuhan Muaro are also within 1 mi (2 km). Pulau Aie Station is 16 minutes by foot and Pulauair Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Axana Hotel Reviews

7.4

Good

7.0

Cleanliness

7.8

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 8 out of 31 reviews
Rating 8 - Good. 10 out of 31 reviews
Rating 6 - Okay. 8 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

Reviews

Verified review

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning not satisfactory, room not serviced and had to ask for servicing. Staff are very nice. The pool is dirty and needs upgrading as does the entire hotel, very run down. I’m sure it was classy when first built but those days are in the distant past. Central location. Television not working properly. No SMART TV. Bidet broken and non existent, toilet seat broken.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Resi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Noisy

The Music so loud, I can heard from my room.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Marcus

Disliked: Property conditions & facilities
Air con not great at all
Stayed 1 night in May 2024
Verified review

4/10 Poor

christine

Disliked: Cleanliness, property conditions & facilities
Staff was nice but not many of them. Hotel was worn down, not maintained. Aircon didn’t work well. Nothing in the room. Overpriced for what you get. I won’t go again. There was also a cockroach in the bathroom- I realize this can’t be totally controlled but with everything else it didn’t help. Food was ok from kitchen. Overall disappointed for the price I paid. Rooftop pool was nice. But no service there- no towels…etc. kind of abandoned. Worth about 60-70/night
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was dirty and in need Of serious up grades . Food was horrible as well .
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

yanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, clean option.

My two friends and I stayed here for one night twice on our way to and from our boat trip. The hotel was great! Clean room and comfy bed. The rooftop pool was beautiful.
Stayed 1 night in Apr 2021
Verified review

6/10 Okay

Yoriko

Disliked: Cleanliness
歯ブラシが使用済みの物が置いてあった。
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Verified traveler

MORE INFORMATION FROM FRONT DESK WHEN GUEST ASKING NICE PLACE AT PADANG
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

potjut umy ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Padang was amazing. With lots of interesting places to visit. I would definitely recommend axana hotel. The staffs were very helpful and apologetic sometimes.
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Beautiful roof top pool. There was too much smoking and smoke in the hotel.
Stayed 4 nights in Apr 2019
Verified review

6/10 Okay

KU MOHD HAZIZAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Executive room

Executive Room on pic show bathtub. But don't have bathtub. So far overall this hotel ok. Nearest from food area
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Room 321 Poor aircon in room; switch didnt function well. Safety latch at entrance broken. Dripping tap near toilet bowl. Bath towels worn out. Good service by Puteri at reception. However on arrival at 3.00pm 19th Feb, check-in, needed to wait for nearly 90 minutes for all rooms to be ready.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, especially Refika and Putri at reception. The staff in general very friendly and helpful
Stayed 3 nights in Jan 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
The location and the free airport shuttle makes this place worthwhile else it tired and run down
Stayed 3 nights in Jan 2019
Verified review

6/10 Okay

Verified traveler

Took 3 hours to get to the room. We were told most rooms are in the midst of cleaning. Eventually, got 1 room first after 2 hours of waiting. About to go to the room elevator broke down & had to wait for another hour. Quite a bad experience & may not want to consider to come to this hotel if we are here again.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Maren

Liked: Staff & service
Disliked: Property conditions & facilities

Gewöhnungsbedürftig

Das Hotel ist schon etwas älter und wird zzt (10.2018) teilweise renoviert, dadurch kommt es zu einigen Einschränkungen der Annehmlichkeiten . Während unseres Aufenthaltes war das Hotel (angeblich) ausgebucht, da während dieser Zeit ein Kongress im Hause stattfand. Außerdem ist die Luftfeuchtigkeit während der Regenzeit sehr hoch und kann in den Zimmern nicht reduziert werden, da die AC nur bei Einstecken der Hotelcard funktioniert. Auf den Fluren keine Klimatisierung . Internet auf den Zimmern fast unmöglich
Stayed 4 nights in Oct 2018
Verified review

6/10 Okay

Ben

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Basic rooms, overpriced, could be cleaner

Impressive lobby, nice roof-top pool with view and gym but actual rooms not really very good. I stayed in a "standard" room on the fifth floor. The hallway was grotty and in need of renovation. The room was also grotty with grime on the marble in the bathroom and writing desk. The AC didn't work very well so that setting it to 16C very slowly got it down to about 22C. Taped electrical wiring was showing beside the lighted mirror. Tthe shower recess did not drain towards the floor drain. This meant that there was always a pool of water which slowly seeped into the room and had ruined (warped and stained) the floating timber floor. Not a big deal, but an indication of need for renovation. Overall, good facilities, good breakfast, friendly staff, good location, but actual rooms (certainly the 'standard' ones) are in need of a very substantial renovation and upgrade and greater attention to detail by the exclusively young male cleaning staff. This left me feeling the room was relatively overpriced.
Stayed 3 nights in Sep 2018
Verified review

8/10 Good

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norway travler

Isi fast,god service,clean,oki, god hotel.
Verified review

8/10 Good

DH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to museum & beach

Stayed for 2 nights from 12-14/1 to attend my Niece wedding a bit disappointed while check in couldn’t find my booking but managed to get my room which I booked from SGP. The family suits is big n spaces with king size bed n one single bed. The hotel provided 4 stars hotel amenities, good gym facilities n there’s spa n Swimming pool at the roof TOP. Their staffs very good n attentive. Requested my room to be clean but I didn’t know why the housekeeper didn’t come n clean it so ended up I have to request new towels n toilet rolls. Breakfast was good too, everything is pleasant.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Anggoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, short trip to the beach, on foot.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Dedy Herdijanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Melvin

Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Diego

Disliked: Cleanliness
Stayed 1 night in Aug 2024