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Hotel Emily

Property class: 3.5

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Photo gallery for Hotel Emily

A hotel room with a bed, a table with a bottle, a candle, and a vase with flowers. There is a view of a cityscape through large windows. - Hotel Emily (Pachuca)
Two people walking on treadmills inside a gym with a view of a cityscape and mountains in the background. - Hotel Emily (Pachuca)
A group of people seated at a table in a lobby with a fireplace and statues in the background. - Hotel Emily (Pachuca)
A hotel room with a neatly made breakfast tray including pastries, fruit, yogurt, and coffee. - Hotel Emily (Pachuca)
A buffet setup with multiple food stations and a waiter serving food. - Hotel Emily (Pachuca)
Consider a stay at Hotel Emily and take advantage of dry cleaning/laundry services, a fireplace in the lobby, and a 24-hour business center. Treat yourself to spa services, such as a massage or a body scrub. The on-site Mexican cuisine family restaurant, Restaurante Chips, offers breakfast, lunch, dinner, light fare, and kids' meals. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Business services
  • Laundry

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

A hotel room with two beds, a desk with a laptop, a dining table with breakfast, and a bathroom door.

Standard Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Single Room Standard

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Double Room Standard

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Double Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite

A hotel room with a bed, bedside table with a lamp, a dining table with breakfast items, a vase with flowers, and a desk with a laptop.

Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a television, a dining table with chairs, and a vase with flowers.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Pachuca, Hotel Emily is in the city center. Hidalgo Theater and International Soccer Hall of Fame are local attractions and those in the mood for shopping can visit Plaza Universidad Shopping Center and Galerias Pachuca Mall. Consider Salones Perla for a night out or El Rehilete Museum if you're traveling with kids. Visit our Pachuca travel guide
Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000

What's nearby

  • A cityscape with a prominent clock tower, a bustling square, and a hillside with buildings.
    Independence Square
    1 min walk - 0.0 miles
  • A cityscape with a prominent clock tower, a river, and a hill with a flag.
    Monumental Clock of Pachuca
    2 min walk - 0.1 miles
  • Mineria Museum and Historical Archive
    2 min walk - 0.1 miles
  • Hidalgo Theater
    9 min walk - 0.5 miles
  • Cuartel De Arte Museum
    10 min walk - 0.6 miles

Getting around

  • Benito Juarez International Airport (MEX)
    97 min drive

Restaurants

  • Restaurante Mina La Blanca
    2 min walk
  • El Manzanillo Restaurante
    4 min walk
  • Burger King
    2 min walk
  • Tortas de Asado La Puerta del Sol
    2 min walk
  • Santo Gallo
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Weekend buffet breakfast available 7:30 AM to noon for a fee: MXN 180 for adults and MXN 110 for children
  • A restaurant

Restaurants on site

  • Restaurante Chips

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center

Spa

  • Body scrubs
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 180 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Emily pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Emily?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Emily?

Check-out is at noon.

Does Hotel Emily provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2400 per vehicle applies.

Where is Hotel Emily located?

Located in the heart of Pachuca, this family-friendly hotel is steps from Independence Square, Monumental Clock of Pachuca, and Mineria Museum and Historical Archive. Hidalgo Theater and National Photography Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emily Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 418 out of 686 reviews
Rating 8 - Good. 199 out of 686 reviews
Rating 6 - Okay. 43 out of 686 reviews
Rating 4 - Poor. 13 out of 686 reviews
Rating 2 - Terrible. 13 out of 686 reviews

Reviews

Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love this hotel.

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean and the staff very friendly!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk amazing job amazing costumer services and very friendly staff
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

David Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Great location and service! Front desk is very helpful. Food is good too.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Huber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The view

Beautiful view from my room looking at the clock square.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Gary

Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Itzbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

JORGE ERNESTO

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

MA DEL CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Benoit

Liked: Cleanliness, staff & service
Great morning buffet on the weekend
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer services Perla and Johana are amazing at front desk
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

MA DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the beautiful details in the hotel.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Was good location
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Maria del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
You have almost everything that you need around this area.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Coro

Liked: Cleanliness, staff & service, property conditions & facilities
In the centre of town, close to everything.
Stayed 2 nights in Dec 2024