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HOTEL EL ENCANTO

Property class: 2

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Photo gallery for HOTEL EL ENCANTO

A two-story building with a sign reading "Hotel el Encanto." - HOTEL EL ENCANTO (Otumba)
A donkey in front of a building with a bell tower. - HOTEL EL ENCANTO (Otumba)
A two-story building with a sign reading "Hotel el Encanto." - HOTEL EL ENCANTO (Otumba)
A person holding a framed certificate with the text "Safe travels" and logos of the World Travel & Tourism Council, Edomex, and Hotel Encanto. - HOTEL EL ENCANTO (Otumba)
A bedroom with a large bed, a red accent wall, and a small red table with a vase. - HOTEL EL ENCANTO (Otumba)
HOTEL EL ENCANTO provides a grocery/convenience store and more. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Double or Twin Room, 2 Bedrooms

A hotel room with two beds, each with a red and white patterned bedspread, a gold geometric headboard, and a small bedside table with a lamp.

Family Double or Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Senior Room

A bedroom with a bed, a red chair, a small table, and a sliding door.

Senior Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room

A bedroom with a bed, a TV, a window with curtains, and a small table.

Exclusive Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room

A bedroom with a large bed, a red accent wall, and a small red table with a vase.

Design Room

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A bedroom with a bed, a nightstand, a headboard, and a door.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Room

A hotel room with a bed decorated with red heart shapes and the words "TE AMO". There is a small round table with a red heart decoration, a black leather chair, and a glass shower enclosure with rose petals.

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Otumba, HOTEL EL ENCANTO is near theme parks. Santa Lucía Quinamétzin Paleontological Museum and Casa de Morelos are cultural highlights, and some of the area's attractions include Apipilpark and Parque Acuatico Vito Spa. Be sure not to miss outdoor adventures like hiking/biking trails and mountain biking. Visit our Otumba travel guide
Map
C. Manuel Hernández, Otumba, Méx., 55900

What's nearby

  • A landscape with pyramidal structures and a valley with hot air balloons in the sky.
    Teotihuacan Archaeological Site
    30 min drive - 8.7 miles
  • A large pyramid complex with surrounding ruins and a hilly landscape in the background.
    Pyramid of the Moon
    32 min drive - 9.1 miles
  • A large pyramid with surrounding fields and distant mountains.
    Pyramid of the Sun
    36 min drive - 9.1 miles
  • Palacio de Quetzalpapálotl
    35 min drive - 9.6 miles
  • Calzada de los Muertos
    39 min drive - 16.1 miles

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    57 min drive

Restaurants

  • Pastes Kikos
    7 min drive
  • Quinta Los Limones
    6 min drive
  • Punto Y Coma
    9 min walk
  • San Pablo Escamoles, Barbacoa, Quesadillas)
    5 min drive
  • Caldos De Gallina La Via
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200 per day
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Rollaway bed fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is HOTEL EL ENCANTO pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 200 per pet, per day. A cleaning fee of MXN 100 also applies.

How much is parking?

Self parking is free at this property.

What time is check-in at HOTEL EL ENCANTO?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL EL ENCANTO?

Check-out is at noon.

Where is HOTEL EL ENCANTO located?

Situated in Otumba, this hotel is within 9 mi (15 km) of Pyramid of the Moon, Palacio de Quetzalpapálotl, and Teotihuacan Archaeological Site. Pyramid of the Sun and Museo de la Pintura Mural Teotihuacana are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL EL ENCANTO Reviews

6.0

8.0

Cleanliness

8.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified review

2/10 Terrible

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024