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Metcalfe Hotel Ottawa by Gray Collection

Property class: 4

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

A modern indoor space with a central seating area, a bookshelf, and hanging lights. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A library with bookshelves, a ladder, and hanging light fixtures. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A hallway with a dark door labeled "No 307" and another door labeled "No 306". - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A spacious indoor area with multiple seating arrangements, including tables and chairs, and a large bookshelf. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A historic building with a prominent entrance labeled "The Metcalfe." It features a classic architectural style with a symmetrical facade, large windows, and a central entrance with a decorative canopy. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Located close to National Arts Centre and Confederation Park, Metcalfe Hotel Ottawa by Gray Collection provides a hair salon, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the on-site bistro. In addition to a gym, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, wooden headboard, and a nightstand with a radio.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, a nightstand with a radio, a framed picture on the wall, and a window with curtains.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(56 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, Corner

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Queen)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Junior Suite

A modern living room with a blue sofa, a brown leather armchair, a round coffee table, and a floor lamp.

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden floor, a ceiling light, and a window with curtains.

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(42 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

About the neighborhood

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city center. Famous Five Monument and Confederation Square are notable landmarks, and travelers looking to shop may want to visit Sparks Street Mall and Rideau Centre. Don't miss out on a visit to National Arts Centre. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • A monument with a statue, a large building with towers, and a clear blue sky.
    Elgin Street
    1 min walk - 0.1 miles
  • A modern glass building surrounded by lush green trees and grass.
    National Arts Centre
    3 min walk - 0.2 miles
  • A street with a building labeled 'JOEY RIDEAU' and a clock tower in the background.
    Rideau Centre
    7 min walk - 0.4 miles
  • A historic building with a clock tower and a green roof.
    Parliament Hill
    8 min walk - 0.5 miles
  • Ottawa City Hall
    3 min walk - 0.2 miles

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • Tim Hortons
    1 min walk
  • The Scone Witch
    2 min walk
  • Cocotte Bistro
    1 min walk
  • Gabriel's Pizza
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Sparks Street Mall and Confederation Square are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1412 out of 1820 reviews
Rating 8 - Good. 285 out of 1820 reviews
Rating 6 - Okay. 74 out of 1820 reviews
Rating 4 - Poor. 29 out of 1820 reviews
Rating 2 - Terrible. 20 out of 1820 reviews

Reviews

Verified review

10/10 Excellent

Ramsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Metcalfe Hotel in Ottawa was fantastic for our one night getaway. Front desk staff provided great service from the moment we arrived, and the dining experience was equally standout, the floor manager even made a point to come out during breakfast service to ask how everything was. The rooms are modern and stylish, featuring quality bath products and a comfortable, firm bed that made for a great night’s sleep. The overall amenities on site looked excellent, though our quick stay didn't leave us with enough time to fully take advantage of them all. Quick tip: Instead of paying the $45 hotel parking rate, we parked down the street at Ottawa City Hall for about $25, which was convenient and budget-friendly. Highly recommended!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft comfy bedding. Santal 33 products in the bathroom Excellent service. Ryan at front desk was great. Excellent cosmopolitan at the bar with Brooke Beautiful Interior Valet parking was on time... worth the money!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and stay was great. Thank you to the team! The lobby / library was so beautiful to hang out in have a drink or work.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for holyday
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was immaculate from the lobby to the rooms. The staff were friendly and helpful. Parking was a challenge. The hotel charges 50.00 per night which is a little excessive.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Arabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean with exceptional and friendly staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Our stay was excellent!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Muthukumaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the place is super neat!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gut geführtes Hotel. Sehr gute und breite Betten (Queen) Zentrale Lage, viele Sehenswürdigkeiten zu Fuß erreichbar. Valet-Parking hat super funktioniert. Tolles Restaurant in der "Lobby" auch zum Frühstücken. Wir kommen wieder.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Very good location for walking around and finding restaurants and other tourist places to visit
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff, Beautiful Facility!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with upscale vibe. Nice (but understaffed) foyer bar. Very clean, nice Le Labo toiletries. Bed was comfy with quality bedding. Parking is a ripoff. Use a parking app for parking within easy walking distance. Great location to park your car and then walk to all that Ottawa has to offer in the market and parliament areas. Will be back.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Kieutrang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to splurge one night and stay at thisq
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Staff were helpful. Property was very clean. Restaurant was perfect. Location was ideal and walkable. Appreciated the extra touches for our anniversary too!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with staff who go above and beyond. Highly recommend!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional design. Thoughtful. Excellent team. Will always return.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Hassim

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel in a convenient location. Very clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden Gem
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable. The staff recommended us a nearby parking that cost only $2 every 12 hours on the weekends. We enjoyed our stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness
Great Property Beautiful, clean and gorgeous hotel Fantastic location Cool delicious restaurant with a vibe Amazing new gym
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Mayu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
空調が埃っぽく、部屋も隅々まで清掃が行き届いているとは言い難かった。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolument rien de négatif à dire sur rien.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our first visit to Ottawa. The hotel was very clean and well kept. The room had everything we needed, with coffee and water bottles replenished daily. The location was brilliant as it was within walking distance to everything you could possibly need or want to do as a first time visitor. The security deposit was much larger than I’ve ever experienced anywhere else, but I don’t see this being an issue as long and you take care of your room! We would definitely stay here again.
Stayed 4 nights in Aug 2026