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Holiday Inn Express & Suites Downtown Ottawa East by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

A hotel room with a large bed, a desk, a chair, a sofa, a TV, and a window with a city view. - Holiday Inn Express & Suites Downtown Ottawa East by IHG (Ottawa)
A swimming pool with blue tiles, a lifeguard chair, and a caution sign. - Holiday Inn Express & Suites Downtown Ottawa East by IHG (Ottawa)
A modern hotel lobby with a reception desk, seating area, and large windows offering views of the outside. - Holiday Inn Express & Suites Downtown Ottawa East by IHG (Ottawa)
A rooftop terrace with artificial grass, potted plants, and a cityscape view. - Holiday Inn Express & Suites Downtown Ottawa East by IHG (Ottawa)
A modern building with a unique curved roof and multiple domes, surrounded by landscaped gardens and a paved walkway. - Holiday Inn Express & Suites Downtown Ottawa East by IHG (Ottawa)
Located close to Byward Market Square and National Gallery of Canada, Holiday Inn Express & Suites Downtown Ottawa East by IHG provides free to-go breakfast, a terrace, and a garden. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and a 24-hour gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

A bed with white bedding and two pillows.

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a window with a city view, and a lamp.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(211 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

A hotel room with a bed, bedside tables, a desk with a chair, a television, and a wardrobe.

Standard Room, 1 King Bed, Accessible (Access Tub)

8.8 out of 10
Excellent
(56 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, a chair, a TV, and a wardrobe.

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(322 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk with a computer, a TV, and a wardrobe.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(35 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with a city view.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(76 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Lowertown, a neighborhood in Ottawa, Holiday Inn Express & Suites Downtown Ottawa East by IHG is in the entertainment district and near a metro station. National Gallery of Canada and Canadian Museum of History are cultural highlights, and travelers looking to shop may want to visit Byward Market Square. University of Ottawa and Parliament Hill are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8

What's nearby

  • A street with The Grand, The Aldeburiner, and The Pour House.
    Byward Market Square
    8 min walk - 0.5 miles
  • A historic building with classical architecture, a statue, and a well-maintained lawn.
    University of Ottawa
    10 min walk - 0.6 miles
  • A canal with boats, a bridge, and historic buildings with green roofs.
    Rideau Canal
    11 min walk - 0.6 miles
  • A large metallic spider sculpture in an urban plaza with modern buildings and flags in the background.
    National Gallery of Canada
    12 min walk - 0.7 miles
  • A historic building with a clock tower and a green roof.
    Parliament Hill
    16 min walk - 0.9 miles

Getting around

  • Ottawa Station
    11 min drive
  • Rideau Station
    11 min walk
  • Ottawa International Airport (YOW)
    25 min drive

Restaurants

  • Chez Lucien
    5 min walk
  • Tomo
    6 min walk
  • Brigid's Well
    3 min walk
  • Gyubee Japanese Grill
    7 min walk
  • La La Noodle
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: CAD 25 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Downtown Ottawa East by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:30 AM–10:00 PM.

Is Holiday Inn Express & Suites Downtown Ottawa East by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 25 per day. Limited spots are available.

What time is check-in at Holiday Inn Express & Suites Downtown Ottawa East by IHG?

Check-in begins at 3:00 PM.

What time is check-out at Holiday Inn Express & Suites Downtown Ottawa East by IHG?

Check-out is at 11:00 AM.

Where is Holiday Inn Express & Suites Downtown Ottawa East by IHG located?

Located in Lowertown, this hotel is within a 15-minute walk of Byward Market Square, University of Ottawa, and National Gallery of Canada. Rideau Canal and Parliament Hill are also within 1 mi (2 km). Rideau Station is 11 minutes by foot and uOttawa Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1447 out of 2733 reviews
Rating 8 - Good. 797 out of 2733 reviews
Rating 6 - Okay. 290 out of 2733 reviews
Rating 4 - Poor. 90 out of 2733 reviews
Rating 2 - Terrible. 109 out of 2733 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room, spacious, friendly and helpful staff. I would definitely recommend and would stay here again.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff are friendly, breakfast is good, AC is ok.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was spacious, good parking with in-and-out privileges, good breakfast and helpful staff.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Room was great, only downfall, TOO many homeless close to the hotel...was uncomfortable walking back to the hotel from the Byward Market such a shame, as it is a touristy area.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has clean rooms, and the staff were very helpful. Plus have a great breakfast included in your stay!
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff were super friendly. The breakfast was good.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff 😉
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel in general were very clean. Great selection at breakfast. Was a bit noisy with traffic but our room was on the street side. Neighborhood was a bit sketchy but felt safe within the hotel. Would recommend staying here.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, staff are super friendly
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable room and bed. The breakfast was good with a good variety of options.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and staff were extremely helpful
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good price.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff are frienldy and its accessible to the place where we have to go during our stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an easy check in . Staff very good . Helpful . Breakfast was really good . Enjoyed my stay there.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is clean. Staff are friendly and accommodating 😊👏
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel & a good location for exploring the city. Good variety at breakfast and staff are very helpful. Our hotel room was spacious with a huge, comfortable bed. There are a few homeless people/drug addicts across the main road which can be a little disturbing to see although this is beyond the hotel’s control.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and friendly staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i stayed in was spacious and had a good view of a section of the downtown area. Staff were helpful when approached for assistance. And the air-conditioning works. Located about 20 minutes walking distance from restaurant and shops in that section of the downtown area.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families with young kids! The staff were super helpful and accommodating. The location is very central which allows you to walk to major attractions. The breakfast buffet was very convenient. We would definitely return to this hotel.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk helped me a lot and also the room was so beautiful and clean ! Breakfast was delicious .. the location is very convenient too
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was grate and the pool was nice food was good aswell
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Amazing staff . Clean and everything place was near to visit.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was quite helpful,located right in front of the tram station, very near to the airport. Breakfast was also decent with decent variety.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with our 2 grandkids for a 4 day stay in Ottawa. The hotel was great. Breakfast and staff were excellent! It was clean and quiet and had everything we needed. Would definitely stay again
Stayed 4 nights in Jul 2026