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Upstairs Hotel

Property class: 3.5

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Photo gallery for Upstairs Hotel

A modern bedroom with a large bed, a potted plant, and a view through a large window. - Upstairs Hotel (Ostend)
A cozy lounge area with leather sofas, armchairs, and a bookshelf filled with books and decorative items. - Upstairs Hotel (Ostend)
A modern lounge area with green chairs, a brown sofa, and a yellow slide. - Upstairs Hotel (Ostend)
A modern interior with a brick wall, a hanging light fixture, and a seating area with cushions and a potted plant. - Upstairs Hotel (Ostend)
A restaurant interior with high ceilings, exposed brick walls, and a mix of modern and rustic decor. - Upstairs Hotel (Ostend)
A terrace, an arcade/game room, and a library are just a few of the amenities provided at Upstairs Hotel. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Small Room

A room with a bed, a desk, a chair, a TV, and a window with curtains.

Small Room

9.0 out of 10
Wonderful
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room

A hotel room with two beds, a brick wall, and a neon sign on the wall.

Medium Room

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room, Street View

A modern bedroom with a large bed, a potted plant, and a view through a large window.

Medium Room, Street View

9.4 out of 10
Exceptional
(9 reviews)
  • Partial ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room

A modern bedroom with a large bed, two bedside tables, a chair, and a wall-mounted light fixture.

Large Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room, Street View

A modern bedroom with a large bed, a potted plant, and a city view.

Large Room, Street View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Extra Large Room

A modern hotel room with a bunk bed, a desk with a chair, a bedside table, and a small wardrobe.

Extra Large Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

A balcony with yellow chairs, potted plants, and a city view.

Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Ostend City Centre, a neighborhood in Ostend, Upstairs Hotel is near a train station and on the beach. Villa Aqua and Royal Ostend Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Grote Post Culture Center and Mercator Floating Museum. Looking to enjoy an event or a game while in town? See what's happening at Golden Point Sports Club or Vita Krokodiel Aquatic Center. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Ostend travel guide
Map
Hertstraat 15, Ostend, 8400

What's nearby

  • A beach at sunset with the sun near the horizon, silhouettes of people, and a rocky outcrop on the right.
    Ostend Beach
    1 min walk - 0.1 miles
  • Casino Kursaal
    3 min walk - 0.2 miles
  • Wapenplein Square
    6 min walk - 0.4 miles
  • Klein Strand
    7 min walk - 0.4 miles
  • North Sea Aquarium
    7 min walk - 0.4 miles

Getting around

  • Oostende Ravelingen
    9 min drive
  • Oostende Station
    14 min walk
  • Ostende (OST-Ostend-Bruges Intl.)
    12 min drive

Restaurants

  • Bondi Beach
    1 min walk
  • Manuscript
    2 min walk
  • Café De Madrid
    1 min walk
  • Koekoek
    2 min walk
  • Le Bord'Eau
    2 min walk

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  • Free WiFi
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  • Breakfast available
  • Housekeeping
9.6 out of 10, Exceptional, 168 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 15 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16.5 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 14.5 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.29 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 15 for children
  • Pet fee: EUR 16.5 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 14.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is Upstairs Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of EUR 16.5 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Upstairs Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Upstairs Hotel?

Check-out is at 11 AM.

Where is Upstairs Hotel located?

Located in Ostend City Centre, this hotel is steps from Ostend Beach, Ensor Museum, and Statue of Marvin Gaye. Casino Kursaal and Wapenplein Square are also within 5 minutes. Oostende Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Upstairs Hotel Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 216 out of 394 reviews
Rating 8 - Good. 154 out of 394 reviews
Rating 6 - Okay. 15 out of 394 reviews
Rating 4 - Poor. 5 out of 394 reviews
Rating 2 - Terrible. 4 out of 394 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel… loved the extras like the pool table and slide 😃. Hotel staff very friendly and welcoming.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere, great breakfast buffet
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Good location Close to amenities Could do with a renovation Thorough clean also especially balcony and windows as they where never cleaned whilst staying for 15 days
Stayed 15 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very good facilities
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free pool and ping pong tables. Close to sea front and shopping areas
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Great
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three wonderful days in the hotel
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the most the intereor, very special and comfortable.
Stayed 6 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel refused to refund the last night after my travel plans changed. All other hotels would do that, especially when you have a 10 night stay. But not UPSTAIRS hotel.
Stayed 11 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 👍
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was in orde, super vriendelijk onthaal, goede bedden, nette ruime kamer aan de straatkant, maar helaas geen airco in de kamers
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel om met kinderen te verblijven
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra large room was enormous and very suitable for four adults. It was well equipped and the beds comfortable. Breakfast was absolutely amazing! We hadn't booked in advance but are glad we decided to stay. There was soo much choice.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mis alleen de airco. En s'morgens zijn de belgen erg luid met het legen van de containers..
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jolie chambre Petit déjeuner bon et varié
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Das Personal war sehr zuvorkommend. Die Zimmer wurden sehr gut gepflegt. Das Hotel insgesamt sehr schön, leider etwas hellhörig und leider die Zimmer nicht klimatisiert
Stayed 4 nights in Jul 2026