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Upstairs Hotel

3.5 star property
Beachfront hotel for sun and fun

Choose dates to view prices

Located in Ostend City Centre near the beach, Upstairs Hotel offers a vibrant atmosphere with an arcade/game room, library, bar, and in-room WiFi, perfect for business and leisure travelers.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Small Room

Small Room | In-room safe, desk, soundproofing, cribs/infant beds

Small Room

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room

Medium Room | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room, Street View

Medium Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room, Street View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 20 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room

Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Large Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room, Street View

Large Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Large Room, Street View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Extra Large Room

Extra Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Extra Large Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

Penthouse | In-room safe, desk, soundproofing, cribs/infant beds

Penthouse

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Hair dryer
Rainfall showerhead
Private bathroom
Satellite channels
  • 26 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
Hertstraat 15, Ostend, 8400

What's nearby

  • Ostend Beach - 1 min walk - 0.1 miles
  • Casino Kursaal - 3 min walk - 0.2 miles
  • Wapenplein Square - 4 min walk - 0.3 miles
  • Ostend Pier - 6 min walk - 0.3 miles
  • North Sea Aquarium - 7 min walk - 0.4 miles

Getting around

  • Oostende Ravelingen - 9 min drive
  • Oostende Station - 14 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 12 min drive

Restaurants

  • ‪Koekoek - ‬2 min walk
  • ‪Histøires D'O - ‬1 min walk
  • ‪Lafayette - ‬2 min walk
  • ‪Le Bord'Eau - ‬2 min walk
  • ‪Bondi Beach - ‬1 min walk

About this property

Upstairs Hotel

Hotel located in Ostend City Centre
Take advantage of a terrace, an arcade/game room, and a library at Upstairs Hotel. In addition to a bar and a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Meeting rooms, smoke-free premises, and a front-desk safe
  • Free newspapers, concierge services, and luggage storage
Room features
All 96 rooms have amenities such as free WiFi, safes, and sound-insulated walls.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Refrigerators, cribs/infant beds, and heating

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9.6 out of 10, Exceptional, 137 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 13.50 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16.50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 13.5 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 13.50 for children
  • Pet fee: EUR 16.50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 13.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

Is Upstairs Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of EUR 16.50 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Upstairs Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Upstairs Hotel?

Check-out is at 11 AM.

Where is Upstairs Hotel located?

Nestled on the beach, this Ostend City Centre hotel is within a 5-minute walk of Ostend Beach, Ensor Museum, and Casino Kursaal. Statue of Marvin Gaye and Wapenplein Square are also within 5 minutes. Oostende Station is 14 minutes by foot.

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Upstairs Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 358 reviews
Rating 8 - Good. 144 out of 358 reviews
Rating 6 - Okay. 14 out of 358 reviews
Rating 4 - Poor. 5 out of 358 reviews
Rating 2 - Terrible. 3 out of 358 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three wonderful days in the hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere, great breakfast buffet
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design, amazing lobby, fantastic location!
Stayed 1 night in Jun 2018

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very good facilities
Stayed 2 nights in Apr 2024

8/10 Good

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Stayed 5 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.
Stayed 3 nights in Jul 2025

8/10 Good

Maik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the most the intereor, very special and comfortable.
Stayed 6 nights in Feb 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
Stayed 1 night in Sep 2024

10/10 Excellent

Dr. Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Stayed 1 night in Feb 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Stayed 2 nights in Jul 2023

2/10 Terrible

Laurent

Disliked: Cleanliness, staff & service, room comfort

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Stayed 1 night in Jun 2024

8/10 Good

Georgette

Mooie kamer en vriendelijk personeel
Stayed 2 nights in Nov 2025

10/10 Excellent

Martine

Liked: Cleanliness, amenities, property conditions & facilities
Alles was overal piekfijn in orde, het personeel was heel vriendelijk. Voor ons zijn er absoluut geen negatieve punten.😊
Stayed 2 nights in Nov 2025

8/10 Good

Francoise

Liked: Cleanliness, staff & service, amenities
tout était vraiment bien sauf l'isolation phonique des chambres avec beaucoup de bruit la nuit dans les couloirs.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich und bemüht. Das Ambiente ist sehr modern. Die Zimmer sind sauber und das Design war einfach, aber extrem durchdacht. Besonders gut gefiel mir tatsächlich die Lage und dass es mal endlich genügend Milchdöschen zum Kaffee gab. 😀
Stayed 1 night in Oct 2025

8/10 Good

Hans

Liked: Cleanliness, staff & service
Oke
Stayed 2 nights in Sep 2025

8/10 Good

Hysonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer goed en vriendelijke ontvangst. Alle medewerkers waren supervriendelijk en behulpzaam. Het is een modern en trendy hotel met een hippe inrichting. Het ontbijt is meer dan de moeite om erbij te boeken. Als er iets is wat we kunnen aanmerken is het dat er in de lounge 's avonds enkel chips aanwezig waren als snack. De kamer was netjes en oppervlakkig proper, maar bij aankomst had de lavabo nog een gekleurde kring van een glas dat er had op gestaan en de spoelbak van het toilet was nog bestoft. Ook het stalen bedframe met gaatjes was niet afgekuist. Toen we na een paar dagen de kamer lieten proper maken waren dezelfde items niet propergemaakt. De handdoeken zijn ook heel trendy in geel en zwart maar roken heel muf. Het glasgordijn in de kamer was toe aan een wasbeurt. Het hotel plant een boom wanneer je er expliciet voor kiest om je kamer niet te laten poetsen tijdens je verblijf, wat wel een mooi initiatief is. Helaas werd er juist aan een groot gebouw in de straat gewerkt waardoor er al van 's ochtends vroeg lawaai te horen was. De laatste nacht was er een koppel met een baby in de kamer naast ons en merkten we dat de muren tussen de kamers wel heel dun waren. Weinig slaap gehad die nacht. We hebben ook een kartonnetje tussen de deur van de kamer naar de hal gestoken 's nachts omdat er trok op stond waardoor de deur rammelde. Lijkt allemaal misschien wat negatief maar de aangename setting en personeel maken het tot een heel leuk verblijf vlakbij het strand en de winkels!
Stayed 3 nights in Sep 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uitstekend zoals altijd
Stayed 2 nights in Aug 2025

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider ist das Hotel durch seine Bauart zu hellhörig. Als wir dort waren auch ziemlich viel Krach nach Mitternacht durch Besucher
Stayed 3 nights in Aug 2025

8/10 Good

Tine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leuk kindvriendelijk hotel. Nette, verzorgde kamers. Uitgebreidt ontbijt. Er was wel enorm veel lawaai in het hotel (omliggende kamers) tot een stuk in de nacht waardoor ik geen goede nachtrust heb ervaren.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uniek concept met een hoek af ;-)

Origineel concept, industriële look, humoristische knipogen hier en daar, uitgebreid ontbijtbuffet, fijne grote bedden, aangename douche met warm water, ideale ligging, foto's online komen goed overeen met wat je krijgt en ziet.
Stayed 1 night in Jul 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Alles was dik in orde. We konden zelfs eerder op onze kamer.
Stayed 1 night in Jul 2025

10/10 Excellent

Sanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kiva ja siisti hotelli hyvällä sijainnilla

Siisti ja kiva hotelli erinomaisella sijainnilla, mukava baari. Ainoa miinus että ainakin kadunpuolella oleviin huoneisiin kuului jonkin verran meteliä kadulla.
Stayed 2 nights in Jul 2025
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Policies

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