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Universal's Helios Grand Hotel, a Loews Hotel

Property class: 4

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A large hotel with a central fountain, multiple balconies, and a well-maintained garden. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
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A large hotel with a central dome, multiple wings, and a reflective water feature in the foreground. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
A circular bar area with a central column, surrounded by seating and a starry ceiling design. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
A spacious lobby with high ceilings, large columns, and a central chandelier. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

A modern hotel room with a grey sofa, a pink armchair, a marble desk, and a large mirror.

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

A modern hotel room with a grey sofa, a pink armchair, a marble desk, and a large mirror.

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.8 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

A hotel room with a large bed, a desk with a phone, a TV, and a view of the city.

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

A modern hotel room with a sofa, a dining table, a TV, and a large window with a view.

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(51 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is near theme parks. Some of the area's popular attractions include Universal Epic Universe and Orange County Convention Center. Universal CityWalk and Universal’s Volcano Bay are not to be missed. Visit our Orlando travel guide
Map
8505 S. Kirkman Road, Orlando, FL, 32819

What's nearby

  • A theater marquee with "Universal Orlando's Horror Make Up Show" and neon lights.
    Universal Orlando Resort
    6 min drive - 3.2 miles
  • A sign for the Orange County Convention Center in South Concourse.
    Orange County Convention Center
    6 min drive - 2.3 miles
  • A large blue globe with the word "UNIVERSAL" in gold letters.
    Universal Studios Florida
    7 min drive - 3.4 miles
  • A dragon with a green gem and a blue castle in the background.
    Magic Kingdom® Park
    24 min drive - 15.8 miles
  • Universal Epic Universe
    1 min walk - 0.1 miles

Getting around

  • Meadow Woods Station
    15 min drive
  • Orlando Station
    18 min drive
  • Orlando Intl. Airport (MCO)
    16 min drive

Restaurants

  • Wawa
    3 min drive
  • Cafe L'Air de la Sirene
    12 min walk
  • Pizza Moon
    11 min walk
  • Chick-fil-A
    3 min drive
  • Toadstool Café
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Covered, secured self parking on site (USD 36 per night)
  • Covered, secured valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Null
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Does Universal's Helios Grand Hotel, a Loews Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 36 per night. Valet parking is available for USD 45 per night. Limited spots are available.

What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel?

Check-out is at 11:00 AM.

Where is Universal's Helios Grand Hotel, a Loews Hotel located?

Situated in Orlando, this hotel is 0.5 mi (0.8 km) from Universal Epic Universe and within 3 mi (5 km) of Orange County Convention Center and Universal CityWalk. Universal’s Volcano Bay and Universal Studios Florida are also within 6 mi (10 km).

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Reviews

Universal's Helios Grand Hotel, a Loews Hotel Reviews

9.6

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 466 out of 546 reviews
Rating 8 - Good. 53 out of 546 reviews
Rating 6 - Okay. 19 out of 546 reviews
Rating 4 - Poor. 4 out of 546 reviews
Rating 2 - Terrible. 4 out of 546 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay. Staff were excellent. Great pool. Would definitely recommend.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great park views, quick service is convenient.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Friendly staff, great food, awesome roof top bar. Really enjoyed.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, and very helpful staff
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to Epic Universe, this is the best hotel to be at. You have your own entrance to the park. The hotel was outstanding, food was amazing and so was the staff. Can’t wait to go back!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the stay. Everyone was so friendly and helpful. The room was clean and modern. The bed was comfortable. The access to the Epic Universe park was so convenient.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent entrance to the Park. Good coffee. Nice pool area. This was our first time and it was epic!!!!!
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The property was clean and well-maintained, and the location was very convenient for getting into the park. The staff was friendly, helpful, and welcoming. Overall, we had a wonderful experience and would definitely stay here again!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the best.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, great rooms and brilliant access to Epic Universe.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a luxury experience
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, Epic Universe right on the property, great restaurants.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the personal very helpful , the bar has great drinks, the food is amazing and the access to the park is very useful. Overall I think this is a great option to stay and I would love to cone back
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family will be back great experience
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place to stay. The room was spacious, bed was comfortable, and huge windows with view of the park. The staff was a delight to interact with.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the lay out the theme. We stayed in a 2 queen club level theme park view room, which had a great shower and the beds were very comfortable. Lots of plug sockets and a great layout. The view was fantastic and we watched the night time show from our room. The direct entrance to the park was great. We had read some negative reports about the club lounge, but it was the opposite of what we had read the food was good, a continental style breakfast, evening food and drinks and desserts. The staff, nothing was to much trouble and they were extremely friendly without it feeling fake or over the top. We will definitely stay there again worth every penny.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons-The Bar Helios was closed every night for a private event. Housekeeping showed up at 530 one night while trying to get dressed for dinner. Need an alternative for breakfast without leaving the hotel as I can’t eat $40 for a buffet. Pros-Access to park is great. Rooms were clean and the staff were texting every day to ensure you didn’t have any issues. Property is less than 2 years old so everything is new.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb . Staff , service and hotel were all amazing !!!!! We would highly recommend
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff was friendly and very helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helios Grand was spotless and really well maintained, and the location couldn’t be better — just a short walk from Universal’s Epic Universe. The convenience alone made the stay worth it. Staff were friendly and helpful throughout. Definitely a great choice if you’re visiting the park.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helios Grand is a fantastic Hotel especially when visiting Epic Universe. New clean and luxurious. We stayed as a special treat, not cheap though considering you are in the park most of the time and hardly use facilities when on a short stay . Parking very expensive too. Make sure you check your invoice on checking out !
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing staff! So helpful! So very accommodating!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. Shoutout to Rachel at the front desk and Jasmine in the restaurant. We felt so spoiled, and loved celebrating my birthday. The hotel is wildly convenient, taking "on site" to a different level. You get a special entrance to the park that basically gives you a heads start on the Harry Potter ride you can't otherwise get. The rooms are really nice too. Comfortable beds, clean rooms. And the views!!! We LOVED opening the curtain and watching the park at night or while getting ready in the morning.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and our view of Epic Universe…was Epic. Would definitely go back!
Stayed 1 night in Jul 2026