Overall, the customer service was friendly and accommodating, and the staff made an effort to assist us throughout our stay. However, there are several areas that need improvement for the property to truly feel like a resort.
Room cleanliness should be more thorough. The floors appeared to need both vacuuming and mopping, and we noticed hair and sand residue on the floor and around the shower area even though the room was ready for check-in.
The biggest concern involved my parents’ room. They found crawling insects on the floor and bed, and insect repellent was sprayed while they were still inside the room. My mother is very sensitive to strong chemical scents, so we ultimately had to send her home and cancel the remainder of her reservation. This could have been handled much more safely.
There is also no elevator, which can be difficult for older guests or anyone with mobility concerns.
The food itself was good, but service was slow. We waited around 45 minutes, and most of our meals arrived cold even though we were the only customers dining at the time.
The property has potential, especially because of the friendly staff, but cleanliness, food service, accessibility, and guest safety need improvement to provide the resort-level experience guests expect.