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Sheraton Astana Hotel

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A swimming pool with sunlit patterns on the floor, lounge chairs, and a modern ceiling design. - Sheraton Astana Hotel (Astana)
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A modern hotel with a glass facade, a prominent Sheraton sign, and a well-lit entrance area. - Sheraton Astana Hotel (Astana)
A modern hotel lobby with a round dining table, grey sofas, a flat-screen TV, and a decorative wall with vertical lines. - Sheraton Astana Hotel (Astana)
A spacious living room with large windows, a modern chandelier, and a view of the cityscape. - Sheraton Astana Hotel (Astana)
Luxury
5.0 star property
9.6

Exceptional

Luxury oasis in the heart

Centrally located in Astana, the hotel features a full-service spa with heated pools for all ages. Friendly staff welcome guests to two restaurants serving amazing cuisine. Walking distance to Bayterek Tower makes sightseeing effortless after a relaxing spa treatment.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Club Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Club Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Deluxe Room, 2 Double Beds

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Business Suite, 1 King Bed with Sofa bed

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

A modern living room with a brown sofa, a blue armchair, a coffee table, and a large window with a view of buildings.

Executive Suite, 1 King Bed

  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed

A room with two orange armchairs facing a large arched window, a glass coffee table with books, and a decorative shelf with a pig figurine.

Presidential Suite, 1 Double Bed

  • City view
  • 167 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

A modern hotel room with a leather sofa, a blue armchair, a flat-screen TV, and a large window offering a city view.

Premium Suite, 1 King Bed

  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a TV on a wooden stand, a sofa, a small table, and a window with curtains.

Apartment, 1 Bedroom

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a sofa, a decorative wall panel, and a city view through the window.

Studio, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Yesil District neighborhood, Sheraton Astana Hotel is connected to a shopping center. Kazakhstan Central Concert Hall and Nur-Alem Sphere are cultural highlights, and some of the area's notable landmarks include Bayterek Tower and Singing Fountain. Looking to enjoy an event or a game while in town? See what's going on at Astana Arena. Visit our Astana travel guide
Map
Syganak Street 60/1, Astana, Z05T6B0

What's nearby

  • A cityscape at night with illuminated skyscrapers, a prominent tower, and a well-lit roundabout.
    Bayterek Tower
    9 min walk - 0.5 miles
  • A modern building with a conical roof and a tall antenna, set against a partly cloudy sky.
    Khan Shatyr
    3 min drive - 1.5 miles
  • Kazakhstan Central Concert Hall
    12 min walk - 0.7 miles
  • Parliament of Kazakhstan
    12 min walk - 0.7 miles
  • Kazakhstan Ministry of Foreign Affairs
    14 min walk - 0.8 miles

Getting around

  • Astana Railway Station
    27 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    32 min drive

Restaurants

  • Bla Bla Bar
    5 min walk
  • Salter’s Fine Meats
    2 min walk
  • Emiliya
    2 min walk
  • Starbucks
    10 min walk
  • Starbucks Reserve
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; KZT 18,150 to 18,150 for adults and KZT 9,075 to 9,075 for children
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Emiliya
  • SALTER'S

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business center

Outdoors

  • Garden

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 50000 per accommodation, per stay
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 11600.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately KZT 18150 to 18150 for adults, and KZT 9075 to 9075 for children
  • Pet fee: KZT 50000 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 11600.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sheraton Astana Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Sheraton Astana Hotel pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of KZT 50000 per accommodation, per stay.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Sheraton Astana Hotel ?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM–midnight for a fee.

What time is check-out at Sheraton Astana Hotel ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Astana Hotel located?

Located in Yesil District, this luxury hotel is within a 15-minute walk of Bayterek Tower, Kazakhstan Central Concert Hall, and Kazakhstan Ministry of Foreign Affairs. Parliament of Kazakhstan and Singing Fountain are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Astana Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 93 out of 109 reviews
Rating 8 - Good. 10 out of 109 reviews
Rating 6 - Okay. 2 out of 109 reviews
Rating 4 - Poor. 3 out of 109 reviews
Rating 2 - Terrible. 1 out of 109 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near a shopping center, Bayterek, Nurzhol Boulevard, restaurants and LRT, Sheraton is a great place to stay. Customer service is excellent! SPA facilities are spotlessly clean. My husband and I really enjoyed our stay and highly recommend this hotel.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a mall (not big one) staff and room is great.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel. Great location, great amenities and top restaurants
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely great stay at Sheraton Astana. From the moment we were greated at the check-in everything went smoothly, including a request we had that was swiftly accommodated. I'm beyond pleased with customer service. The hotel is well-maintained, spotlessly clean, centrally located, right by the Bayterek, yet very quiet so you can get a good night sleep. We used Sheraton SPA a few times and it was so relaxing. No crowds, clean, has a decent size pool, two steam rooms, and a spacious sauna. We had another room reserved for my elderly parents and they also loved everything about Sheraton Astana. I also enjoyed the lobby area with multiple zones for after dinner socializing, tea, drinks, appetizers. Wish I could go back. Highly recommend!
Stayed 8 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , close to the main areas of Astana
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and nice, good location, breakfast is very nice.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean room. Excellent location next to a shopping mall. Loved the sauna and whirlpool!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and spa, very nice spa and swimming pool, kind staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Perfect location
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
A great place to stay, work, and relax. The service is amazing.
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location was good, hotel and rooms were clean. Although the massage was perfect there was ongoing construction inside the spa.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Astana. I was able to walk to all the sights. The breakfast buffet was fantastic!
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing swimming pool and breakfast. Very helpful staff.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and clean hotel. Good service.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch

Excellent hotel, best staff and amazing food and beverage options.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great luxury
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, wide room, loved the style, all stuff are super nice and everyone was very helpful when I had some questions to ask. Spa is very clean, perfect temperature water! Hotel is next to the shopping center. Only great memories! Next time we will get the same hotel!
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you.
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa/pool is a kids holiday club - terrible.

I would not recommend for a business trip. It is very much a family hotel. The spa and pool (I envisaged as a quiet and relaxing space) was full with screaming toddlers, kids with inflatables, using the sauna, and spa facilities as well throughout my stay. It was terrible. After a long flight I was looking forward to chilling in the spa, but it was like a holiday camp on both days.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything - friendly staff, clean rooms, great location!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice bed, shops nearby.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad for everything!!!
Stayed 2 nights in May 2026