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Lotte New York Palace

Property class: 4.5

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Photo gallery for Lotte New York Palace

Lobby - Lotte New York Palace (New York)
Property video
A historic building with a central entrance, arched windows, and a courtyard with trees. - Lotte New York Palace (New York)
A modern living room with a fireplace, comfortable seating, a coffee table, and a large window with a city view. - Lotte New York Palace (New York)
A dining area with a fireplace, tables, and chairs. - Lotte New York Palace (New York)
Located close to Grand Central Terminal and 5th Avenue, Lotte New York Palace provides shopping on site, a coffee shop/cafe, and a garden. Indulge in a body wrap, a manicure/pedicure, and a hot stone massage at The Palace Spa, the onsite spa. Be sure to enjoy a meal at Gold Room, the on-site restaurant. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Breakfast available

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Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Executive Suite, 1 King Bed, Tower

A bedroom with a bed, bedside tables, a television, and a framed artwork on the wall.

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

A hotel room with a large bed, a desk, a chair, and a view of tall buildings through large windows.

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

A hotel room with a large bed, a nightstand, a chair, and a small table.

Palace Studio Suite King

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

A hotel room with a large window, a desk, two beds, and a TV.

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

A hotel room with a large bed, a desk with a chair, a bench, two nightstands, and a window with curtains.

Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(70 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

A hotel room with a large bed, a dining table with chairs, a view of a building with intricate architecture, and a television on a cabinet.

Room, 1 King Bed (Cathedral View)

9.2 out of 10
Wonderful
(51 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

A modern hotel room with a dining area, a sofa set, a chandelier, and a large window with blinds.

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Towers, King)

A modern living room with a large window, a flat-screen TV, a dining area, and a sofa.

Suite, 1 Bedroom (Towers, King)

  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

A modern hotel room with a sofa, armchairs, a glass coffee table, and a painting on the wall.

Suite, 1 Bedroom (Palace, King)

  • City view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite (Palace)

A dining room with a long table set for six, large windows with a city view, a chandelier, and a painting on the wall.

Signature Suite (Palace)

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

A hotel room with a large bed, a desk, a chair, and a view of tall buildings through large windows.

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

A hotel room with a large bed, a dining table with chairs, a view of a building with intricate architecture, and a television on a cabinet.

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Superior Room, 2 Double Beds, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

A hotel room with a large window, a desk, two beds, and a TV.

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

A modern living room with a glass coffee table, a sofa with patterned cushions, a dining table with chairs, and large windows with a city view.

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, Accessible (Palace)

A modern living room with a glass coffee table, a sofa with patterned cushions, a dining table with chairs, and large windows with a city view.

Signature Suite, Accessible (Palace)

  • City view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

A hotel room with a large bed, a desk with a chair, a bench, two nightstands, and a window with curtains.

Room, 1 King Bed, Accessible, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

A bedroom with a bed, bedside tables, a television, and a framed artwork on the wall.

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

A bedroom with a bed, bedside tables, a television, and a framed artwork on the wall.

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

A modern hotel room with a dining area, a sofa set, a chandelier, and a large window with blinds.

Suite, Tower (Corner with Pantry)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Palace, King and Two Doubles)

A hotel room with a bed, a sofa, a bench, a nightstand, and a window with a view of buildings.

Family Suite (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite (Palace, 2 Kings)

A hotel room with a bed, a sofa, a bench, a nightstand, and a window with a view of buildings.

Family Suite (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

A modern hotel room with a dining area, a sofa set, a chandelier, and a large window with blinds.

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 156 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Accessible Towers Corner Suite with Pantry

A modern hotel room with a dining area, a sofa set, a chandelier, and a large window with blinds.

Accessible Towers Corner Suite with Pantry

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Hastens Ultimate Sleep Suite

A hotel room with a bed, a desk, a chair, a television, and a large window.

Hastens Ultimate Sleep Suite

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Imperial)

A luxurious bedroom with a large bed, ornate curtains, and gold accents.

Suite (Imperial)

  • City view
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Suite (Towers Penthouse)

A high-rise interior with a modern living area featuring a sofa, chairs, and a coffee table, with a cityscape view through large windows.

Suite (Towers Penthouse)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Tower (Towers Skyview Suite)

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Suite, Tower (Towers Skyview Suite)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

About the neighborhood

In the entertainment district, Lotte New York Palace is in Manhattan, a walkable area in New York with great shopping. 5th Avenue and Rockefeller Center are notable landmarks, and travelers looking to shop may want to visit Times Square. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's location for the sightseeing. Visit our New York travel guide
Map
455 Madison Ave, New York, NY, 10022

What's nearby

  • A Gothic cathedral with pointed spires and intricate window designs, surrounded by modern skyscrapers.
    5th Avenue
    1 min walk - 0.0 miles
  • A Christmas tree, illuminated sculptures, and a statue in an urban setting.
    Rockefeller Center
    2 min walk - 0.1 miles
  • A spacious train station with high ceilings, large arched windows, and an American flag.
    Grand Central Terminal
    9 min walk - 0.5 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    10 min walk - 0.6 miles
  • A cityscape with a large park and a river.
    Central Park
    11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station
    3 min walk
  • Grand Central - 42 St. Station
    9 min walk
  • LaGuardia Airport (LGA)
    31 min drive

Restaurants

  • Toasties
    1 min walk
  • Cha CHA Matcha
    1 min walk
  • Just Salad
    3 min walk
  • Tartinery Café - Bar | Olympic Tower
    2 min walk
  • Luckin Coffee
    1 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Covered, secured valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.86 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 149 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 110 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 5-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Times Square are also within 15 minutes. 5 Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte New York Palace Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1594 out of 2316 reviews
Rating 8 - Good. 363 out of 2316 reviews
Rating 6 - Okay. 192 out of 2316 reviews
Rating 4 - Poor. 100 out of 2316 reviews
Rating 2 - Terrible. 67 out of 2316 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, perfect location, great shopping and restaurants nearby for sure I will go back again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Staff and rooms were lovely and we had a great visit.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again! Best location, it is near everything. The staff was very nice and helpful, view was amazing and rooms were great!
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect! Great location!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved locations
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times before and we loved it just as much! The staff are very welcoming and helpful. The hotel is beautiful and the bars are unmatched. The location is wonderful for getting to restaurants or sight seeing. We will absolutely stay here again!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel with spacious rooms and good amenities.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and my experience and stay is always great!
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff, great location, but sorely lacking amenities.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lotte New York Palace is a surprise in the center of Manhattan. The hotel is clean, well appointed, and the service is warm and genuine. The rooms are larger than we often see in other Manhattan hotels.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was amazing!!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay! Would definitely come back! The amenities were amazing and the hotel was stunning!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the energy of the hotel was delightful and so accommodating
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay and exactly what you’d expect from a 5 star Manhattan hotel. The location was great, staff were friendly and the spa and Gold Room were superb. Not to mention the cathedral view is to die for!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Nana, in particular, helped our hesitant 9 year old granddaughter feel like a “princess”
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fabulous, as was all of the hotel. Well decorated, clean, and great amenities.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Offered early checkin which as much appreciated. Location is hard to beat
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was well maintained cleaning staff exceptionally helpful. Reception and door staff very pleasant and welcoming
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
location is ideal, large crowds hampered the experience - no taxi, little help w/luggage, long long elevator wait time - note long holiday weekend
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very convenient to so much in NYC.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic. It is always my favorite place to stay!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha propert and staff were amazing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, very clean and luxurious
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the tower. Loved Everything, locaction, amenities, services, comfort.
Stayed 6 nights in Aug 2026