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Hotel Hayden

Property class: 4

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Photo gallery for Hotel Hayden

A modern hotel lobby with a reception desk, green sofas, a coffee table, and a decorative chandelier. - Hotel Hayden (New York)
A gym with treadmills, elliptical machines, and a mirrored wall. - Hotel Hayden (New York)
A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows. - Hotel Hayden (New York)
A modern building entrance with glass doors, potted plants, and umbrellas. - Hotel Hayden (New York)
A hotel room with a bed, a white sofa, a desk, and a red carpet. - Hotel Hayden (New York)
A short walk from Madison Square Garden and Empire State Building, Hotel Hayden provides free continental breakfast, a terrace, and laundry facilities. Free in-room WiFi and a 24-hour business center are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior King Room-Accessible

A hotel room with a bed, a desk with a lamp, a chair, a window with curtains, and a view of buildings.

Superior King Room-Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Double

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Double Double

7.6 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed

7.6 out of 10
Good
(128 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior King Room

A hotel room with a bed, desk, chair, TV, and a window with a view of buildings.

Superior King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Manhattan, a neighborhood in New York, Hotel Hayden is near a metro station. Rockefeller Center and Grand Central Terminal are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and South Street Seaport. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Radio City Music Hall. Guests appreciate the hotel's convenience to public transportation: 28 St. Station (7th Av.) is just steps away and 28 St. Station (Broadway) is 4 minutes by foot. Visit our New York travel guide
Map
127 West 28th Street, New York, NY, 10001

What's nearby

  • A cityscape with prominent skyscrapers, including the Empire State Building, and a large circular building with a dome.
    Madison Square Garden
    5 min walk - 0.3 miles
  • A busy street scene in front of Macy's with people walking and street vendors.
    Macy's
    6 min walk - 0.4 miles
  • A busy urban street with pedestrians, cars, and a large American flag.
    5th Avenue
    6 min walk - 0.4 miles
  • A park with a large sculpture, trees, and tall buildings in the background.
    Madison Square Park
    8 min walk - 0.5 miles
  • The Empire State Building surrounded by other skyscrapers in New York City.
    Empire State Building
    8 min walk - 0.5 miles

Getting around

  • 28 St. Station (7th Av.)
    2 min walk
  • New York W 32nd St. Station
    6 min walk
  • John F. Kennedy Intl. Airport (JFK)
    57 min drive

Restaurants

  • Starbucks
    2 min walk
  • McDonald's
    2 min walk
  • Skirt Steak
    2 min walk
  • The Fleur Room
    1 min walk
  • King's Street Coffee
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 23 2026 to September 11 2026 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Frequently asked questions

Is Hotel Hayden pet-friendly?

Yes, Hotel Hayden allows cats and dogs with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 75.00 per day and a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 50 per night.

What time is check-in at Hotel Hayden?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hotel Hayden?

Check-out is at noon.

Where is Hotel Hayden located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Madison Square Garden, and Madison Square Park. Herald Square and Macy's are also within 10 minutes. 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hayden Reviews

7.2

Good

7.6

Cleanliness

6.4

Amenities

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 331 out of 1005 reviews
Rating 8 - Good. 232 out of 1005 reviews
Rating 6 - Okay. 209 out of 1005 reviews
Rating 4 - Poor. 106 out of 1005 reviews
Rating 2 - Terrible. 127 out of 1005 reviews

Reviews

Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to subway stops and lots of restaurants.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Peggy

Liked: Cleanliness, staff & service
Disliked: Amenities
It was great location, friendly staff.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and comfortable rooms
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!! Great location!
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean rooms. Breakfast is same every day, we stayed for two weeks, wanted some variety but I guess it’s ok for people staying for 2-3 days. Overall good hotel
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and efficient. Its breakfast menu is limited but sufficient; croissants, yogurt, fruit, coffee & tea. If it had a swimming pool I would rate it even higher. It's very nice to come out in the morning when the flower shops up and down the street have put their plants out.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Scott

Liked: Cleanliness, staff & service
Disliked: Amenities
Loved the location and the staff was great. The property was in need of a refresh - tile in the shower was old, the elevator door was held together by duct tape, the towels were frayed and overall, it was just tired looking. The fitness area was being renovated which we were unaware of when we booked, which was disappointing.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Adanely Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of this hotel, the staff was friendly, the room was very clean and was cleaned daily. They were so great to was able to check in at 1:00. The only reason why I gave 4 stars was that because of the lack of transparency. It was advertised the property with a restaurant rooftop and a gym and they were both under construction. I was looking forward to spending my evenings at the rooftop. Other wise everything was great. I will stay again, hopefully next time the amenities will be available.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Fanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but paint needs touch up. Made it feel dingy. Property was clean. Breakfast was plain. Try better coffee & more hot breakfast but the complimentary is always a plus for something light and quick. Staff was nice and helpful. Wish the ice machine wasn’t in the basement and there’s no doors on the shower. Other than small nuances the stay was great. Good location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hotel Hayden , its was a nice hotel good enough for a good night sleep after walking 20k steps a day. The hotel is close to the subway station and Madison square garden it was easy to get around. Will book again in the future
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay thank you … the service and staff was very welcoming
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room. Friendly staff. Gym is tiny and breakfast limited, but would stay again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great staff. Good location.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good no to much noise breakfast was good. The room was clean a bit outdated but it was comfortable. Staff was super friendly and helpful.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Abia

Disliked: Amenities, property conditions & facilities
The room was clean, and cleaned everyday whether I wanted it to be cleaned or not. The AC was horrible could not adjust it below 68 and the fan speed was one speed. The room was HOT!!!! Very HOT. I had to buy a fan. I read other reviews saying the same thing. I should've have stayed somewhere else. Then some how after 8 days it miraculously was working for the last night. Despite Expedia advertising it had laundry facilities and a Gym, it did NOT! Also there was only one place to get ice! In the basement. I was on the 16th floor. I got stuck down there cause the elevator did not return and there's no stairs to escape. Close to subway. Close to Penn station. the continental breakfast was blah! No Idea if the coffee was coffee, or if it was decaf or not.
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Hotel was clean and well priced for the area. The heat didn’t work great and I was cold throughout the nights. Breakfast was sparse, but the Bagel Pub was right down the street.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean CT
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet and very friendly front desk staff that always made me smile!
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Leonel

Liked: Cleanliness, staff & service
Bed had a hole in Ty mattress where I slept on the first night, rooms are so little I felt claustrophobic, rooms are big enough for two, staff it’s awesome and so amicable, the breakfast guy from Colombia OMG he is the reason why I would come back, happy person great energy
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Bethzabet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk and staff is very friendly and helpful. The rooms were very comfortable and the location is great, especially if you are taking the train from Penn station.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean it was a continental breakfast the air conditioning worked but it did not blow as cold as it could have but it was tolerable
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.
Stayed 9 nights in Dec 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Room was clean. Felt safe.
Stayed 2 nights in Jan 2026