Overall, we enjoyed our stay at The Monarch. The hotel is beautiful, well maintained, and conveniently located downtown within walking distance of Bourbon Street and the French Quarter. Our room was as described, and housekeeping refreshed it daily with clean towels. My only cleanliness concern was the floor, as the bottoms of our socks became noticeably dark, so I do wish it had been thoroughly mopped.
There were a few inconsistencies with the advertised amenities. We paid a $23/night resort fee, but aside from Wi-Fi, I’m still unsure what the fee covered. There is also no traditional room service; food can be ordered from the downstairs bar but must be picked up. The website advertised valet parking, but valet was unavailable during our stay, which changed our plans to rent a car.
Most of the staff were welcoming and helpful. One gentleman at the bar was especially kind and assisted with our luggage. Unfortunately, Rochelle was noticeably less welcoming and helpful than the other staff we encountered.
On our final night, the elevator stopped working with no signage or notice from the front desk. This was especially difficult because I had injured my ankle and we were on the third floor. The next morning, another staff member apologized and made sure we received help bringing our luggage downstairs, which we greatly appreciated.
The Monarch has a lot of potential, but I think communication, consistency, and clarity around advertised amenities and fees need improvement.