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The Carmen Hotel

Property class: 4

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Front of property - The Carmen Hotel (Naga)
Interior - The Carmen Hotel (Naga)
Breakfast area - The Carmen Hotel (Naga)
Room - The Carmen Hotel (Naga)
Lobby sitting area - The Carmen Hotel (Naga)
Take advantage of a free roundtrip airport shuttle, a rooftop terrace, and a coffee shop/cafe at The Carmen Hotel. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Room

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Room

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Room

Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Naga, The Carmen Hotel is in the business district. Naga Ecological Park and Penafrancia Resort are local attractions and those in the mood for shopping can visit SM City Naga and Robinsons Place Naga. Visit our Naga travel guide
Map
Penafrancia Avenue, Naga, Bicol, 4400

What's nearby

  • Naga Metropolitan Cathedral
    2 min walk - 0.1 miles
  • SM City Naga
    10 min walk - 0.6 miles
  • Basilica of Our Lady of Penafrancia
    2 min drive - 0.9 miles
  • Robinsons Place Naga
    3 min drive - 1.4 miles
  • Panicuason Hot Spring Resort
    34 min drive - 12.9 miles

Getting around

  • Burabod Flag Station Station
    34 min drive
  • Naga (WNP)
    30 min drive

Restaurants

  • McDonald's
    3 min walk
  • Andok's
    2 min walk
  • Cely's Eatery
    3 min walk
  • Narra Cafe
    3 min walk
  • Bigg's Diner
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 4:30 PM on request
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 450 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately PHP 450 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Carmen Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is The Carmen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Carmen Hotel?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. After-hours check-in is not available.

What time is check-out at The Carmen Hotel?

Check-out is at noon.

Does The Carmen Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 5:00 AM–4:30 PM on request.

Where is The Carmen Hotel located?

Situated in the business district, this hotel is within a 15-minute walk of Naga Metropolitan Cathedral and SM City Naga. Basilica of Our Lady of Penafrancia and Bicol Medical Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Carmen Hotel Reviews

8.4

Very Good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 37 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Staff & service, room comfort

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Stayed 8 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will stay there again

Its a good hotel and young staff
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Disliked: Cleanliness

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Liked: Property conditions & facilities, room comfort

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019
Verified review

6/10 Okay

Disliked: Cleanliness

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Stayed 4 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more complimentary bottled water available for the guest.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Excellent facility but needs attention in details

The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Stayed 12 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Naga city

The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Stayed 7 nights in Jan 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Stayed 11 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel in Naga

A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Stayed 1 night in Jan 2019