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Palms Hotel

Property class: 4

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Photo gallery for Palms Hotel

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and a building with large windows. - Palms Hotel (Mumbai)
A gym with treadmills, weight machines, and a patterned wall. - Palms Hotel (Mumbai)
A spacious lobby with a high ceiling, blue accents, a central seating area with patterned sofas, and a reception desk. - Palms Hotel (Mumbai)
A hotel room with a bed, a red chair, a desk, and a lamp. - Palms Hotel (Mumbai)
A courtyard with a round table and chairs, surrounded by potted plants and a railing. - Palms Hotel (Mumbai)
At Palms Hotel, you can look forward to a garden, a playground, and dry cleaning/laundry services. Free WiFi in public areas is available to all guests, along with a bar and a 24-hour health club.

Reviews

3.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A bathroom with two sinks, a mirror, and a vanity.

Standard Room

  • 43 sq m
  • Sleeps 3
  • 1 Double Bed

1 BHK Service Apartment

  • 42 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 BHK Service Apartment

A hotel room with two beds, a red chair, and a large window with curtains.

2 BHK Service Apartment

  • 76 sq m
  • Sleeps 4
  • 2 Double Beds

3 BHK Service Apartment

  • 98 sq m
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Goregaon, a neighborhood in Mumbai, is home to Palms Hotel. Oberoi Mall and Inorbit Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Juhu Beach and Sanjay Gandhi National Park. Looking to enjoy an event or a game while in town? See what's going on at Andheri Sports Complex, or consider a night out at JioGarden. Visit our Mumbai travel guide
Map
Survey No. 169, Royal Palms Estate, Aarey Milk Colony, Goregaon, Mumbai, 400065

What's nearby

  • A gate with a sign reading "Sanjay Gandhi National Park Mumbai" and a "NO PARKING" sign.
    Sanjay Gandhi National Park
    12 min walk - 0.7 miles
  • Whistling Woods International
    3 min walk - 0.2 miles
  • Film City
    6 min walk - 0.4 miles
  • Chhota Kashmir Park
    19 min walk - 1.1 miles
  • Gorakhnath Gufa
    20 min walk - 1.1 miles

Getting around

  • Dindoshi Station
    5 min drive
  • Mumbai Goregaon Station
    7 min drive
  • Chhatrapati Shivaji International Airport (BOM)
    32 min drive

Restaurants

  • Emerald Restaurant
    6 min drive
  • Ratnagiri Malwani Food
    3 min drive
  • Domino's Pizza
    2 min drive
  • Hotel Samadhan
    2 min drive
  • Domino's Pizza
    3 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour health club
  • Indoor pool
  • Playground

Family friendly

  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 595 per night
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Rollaway bed fee: INR 595 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Palms Hotel have a pool?

Yes, this property has an indoor pool.

Is Palms Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Palms Hotel?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Palms Hotel?

Check-out is at noon.

Where is Palms Hotel located?

Located in Goregaon, this hotel is within a 5-minute walk of Whistling Woods International and Film City. Sanjay Gandhi National Park and Chhota Kashmir Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palms Hotel Reviews

3.4

4.8

Cleanliness

3.8

Location

4.0

Staff & service

3.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 28 reviews
Rating 8 - Good. 2 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 7 out of 28 reviews
Rating 2 - Terrible. 17 out of 28 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room service is not up to the mark, require kitchen in hotel with 24 hours facility, bath tub was not working, Water either to hot or to cold
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Hotel and value for money. Stay was good and comfortable, The staff are very friendly, I am gonna be coming back sooner for sure .
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Far away from the city... Very bad maintainance ... Good id you want to party with friends.. Big rooms
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor

The hotel is not in working conditions. There is no restaurant to serve. Food is to be ordered from local restaurants & it is served in plastic bags. Horrible condition & wastage of money
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a terrible experience and will not recommend anyone this hotel. Dont undersatdn how did it get 4 stars. I wont even give 0.4 stars
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in pathetic state. Its under renovation & I am not sure why they are still accepting bookings. No food, no room service.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expedia makes false promises

I opted for a 5 star hotel and what I got was a sad excuse of a hotel barely more than 1 star... all restaurants closed , property under renovation, water filled carpets, 3-4 dishes in breakfast.. Please do not advertise false deals...this was my last booking with Expedia.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no restaurent,taxi,very poor service in this hotel

hotel way road is very bad. no service ex. taxi, auto,restaurent,near by any shops.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most lousy five-star ever rating one star

The most Hari Bol hotel state ever right from the entry to the hotel no one help me whit my bags The rooms were in so poor condition that the Vindell will shaking on the fourth floor the Wi-Fi was not working in the room the restaurant was not working at the hotel the swimming pool was under construction the metal detector did not workThe lift did not work there was fungus growing om de Selinger af te HotelDe Moost dirty corridors De staaf was ok but the rest of the stay in the hotel wash horrible
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst 5 star hotel ever experienced

Worst experience in any 5 star property till today. I do not know why Hotels.com is selling rooms of this hotel. No cleanlyness, smell in the rooms, no hot water in bathroom, no room freshner in the hotel, telephones are not working at all, power goes frequently and you have to live in the dark for more than 15 minutes each time power goes, lifts dont work most of the time. Worst breakfast I have ever had in a 5 star hotel. They dont have table salt also to serve you. Oops my god, it all happened in one night with us and surprisingly we survived. NEVER GO THIS HOTEL PLEASE.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities

Good but far

Too far from city. Property under rennovation. Room is good and staff is helpful
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Shocking

I arrived to a hotel that was nothing like any photos had no bar, the place was an hour and a half out of Mumbai. They had the wrong booking and an entire floor of it was on fire. The hotel manager was on her own and did her best to assist me but it was frankly shocking. I refused to check in (another reason being, the booking was wrong and I was going to be kicked out the following day anyway) ... I'm still struggling to get my money back
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intialainen kokemus

Valitettavasti hotelli oli tyypillisesti intialainen, huonolla tavalla. Mikään ei toiminut kunnolla ja varsinkin asioitten korjaus kesti tuskastuttavan kauan tai sitä ei tapahtunut ollenkaan , kuten esim. huoneen suihku. Hotelli sijaitsee kukkulalla keskellä Mumbaita, mutta tie sinne on erittäin huonokuntoinen ja todella masentavien maisemien kautta. Ainakin kolme kilometriä ilman mitään "pysyvää" asutusta. Hotellissa ei tarjota alkoholia ja lähimpiin muihin ruokapaikkoihin oli varmaan neljä kilometriä. Kymmeniltä takseilta kysyttäessä kukaan ei tiennyt hotellia tai missä se on.Valitettavasti en uskalla suositella hotellia oikeastaan kenellekään, jollei halua extreme intialaista kokemusta, ja maksaa siitä ylihintaa.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most horrible experience that you can imagine

The most horrible experience that you can imagine. Right from the check-in to check-out, it was really very poor service. We reached the hotel at 10PM and it took 4 hours to check-in . The staff was completely clueless and helpless. No one from the management was to be seen. The nightmare continued after check-in as the room was non-functional - AC not working, toilet flush not working, shower is only a trickle , kettle doe snot work and so on. No one picks up the phone at the reception. You are completely helpless and want to run away from this place at the first opportunity and that is what we did even though we paid online for 3 nights Almost every guest was screaming at the staff at the reception but what can the staff do .. they have no clue how to run a hotel or what is the meaning of customer servive
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service

Awful services

Very slow service.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DISASTER- AVOID AT ANY COST

Nothing works in the hotel - the showers don't, the net does not ,the TV in my rom did not. N despite bringing this to the attention of the staff nobody could do anything. N I found that everyone staying there was having similar problems
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

dont ever stay at this place

awful stay from the moment I arrived, room not ready (this as at midnight) and staff not sure when, construction in some rooms still incomplete, no internet, no cars available in the morning . So all in all the worst experience I have ever had and the staff not able to respond honestly. I was told wait 5mins whilst room is being made ready and 2 hours later it was still 5 mins, had I had other options I would have left immediately
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

backyard dump

Stay here if you want food poisoning. Food and hygeine here is at a low level, it is not a 3 star at all, more like 1 star at best. The safe in the room did not work, the TV did not work, the electricity was intermittent on some days, need I say more. The staff, particularly the duty manager are ignorant. I checked out early and had ot relocate to another hotel due to the lousy food qaulity and cleanliness primarily.
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Palms Hotel tower and villas/ Mumbai

Palms Hotell Tower and Villas, er ikke det hotellet som vises på bildene under Hotels.com. Det er nabohotellet, som ligger 1 km unna, men med samme eiere. Palms hotel tower and villas er opprinnelig et gammelt erverdig hotell fra kolonitiden. De røde plysjmøblene fra den gang, brukes ennå. Hotellet bar preg av forfall, det var mugg overalt, og hotellet var under restaurering. Jeg bestilte hotellet pga bassenget. Det var ingen solsenger, og arbeiderne som jobbet på taket glante ned. Bygningsmateriale blåste også ned i svømmebassenget. Inngangspartiet var også fullt med bygningsmaterialer og rot. Hotellet lå en halv time fra kjørbar vei. Det var ingen butikker i nærheten. Hotellet var en stor skuffelse, og jeg følte meg lurt.
Verified review

4/10 Poor

Disliked: Staff & service

無料送迎サービスは無かった（｀´）有料だった

ムンバイ国内空港で送迎を待っていたが1時間待っても来なかった!親切な現地の人がホテルに電話してくれたら２０分で行くと返答であったのに････結局タクシーで行った。帰りも国際空港まで送迎を頼んだらホテルの車だっだが７５０ルピー取られた。フロントで頼んだ時から無料ではなく７５０ルピーとは言われていた。乗らないと帰れないので頼むしかない。これはエクスペディアの間違いなのか?ホテルか?ドッチが悪いのかは分らないが有料であることは間違いない! こういう間違いはありがちだが不愉快だった!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities

Very Shabby

The location is good, had a little problems reaching to the place. Very big property but very shabbly maintained. The rooms were good enough but with spots all around the room. Electric sockets hanging, black spots in the bathroom. Food was not at all the kind to be served. Rooms cost is pretty reasonable but the restaurant & the bar is overly expensive compared to the room which looked like a shabby highway hotel where a person would rest whn driving long distances. Big property but no maintenance at all. Wi-fi is charged one grand for 24 hours. Ive been in bigger 5 stars but none of them ever charged for wi-fi. I was thr for just 12 hrs but my overall experience " have much much better places in Mumbai.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mumbai

This is a very poor hotel and we are disappointed that Expedia continues to include the hotel on its website. We booked a deluxe villa and got a villa with mould on every wall of the room and bathroom, spider webs in every corner and a bath/shower/toilet that didnt seem like it had been cleaned since the 1980's. Upon entering the area of our villa there was an intense strong mould/damp smell. The water from bathroom taps spluttered out and was brown in colour. The hotel felt like the titanic - it might have been prestiguous in its day, but all thats left now are some old chandeliers full of spider webs, horrible mould and carpets that make your shoes dirty due to the in-ground filth. For our deluxe breakfast we were told there were no plates and no hot water for tea. The juice was also sparse and had black bits in it. There were ants/spiders on the tables and we werent able to have any toast as the toaster was unsafe to use! Our phone in our villa didnt work and the in-room safes werent working in the whole hotel. The bed was rock hard and it probably would have been more comfortable sleeping on the floor except I probably wouldnt have let my dog sleep on the floor. The location was equally disappointing - far away from most things. On our first day we struggled to get a taxi to take us to the hotel. Once there, we struggled to get a taxi to take us out. This is an awful hotel - I wouldnt recomend it to my worst enemy.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Peace at the Palms

It's right near the airport, and so calm and peaceful that you would think it was far away. I really enjoyed my stay there.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort