This hotel has noticeably declined since the transition from Marriott to Best Western management. Upon entering our room, pieces of a corner wall were falling off, reflecting the poor condition and lack of maintenance throughout the property.
The staff appeared poorly trained, and there was a clear lack of communication and professionalism. No employees wore name badges, making it impossible to identify staff members. More concerning, there was no apparent verification of identification during check-in, raising questions about guest security and standard procedures.
The check-out process was equally disappointing. No one was present at the front desk, and I waited approximately 15 minutes for a staff member to return and complete my check-out.
Overall, the property's condition, lack of operational standards, and poor customer service fell well below expectations. Significant improvements in maintenance, staff training, and guest service are needed.