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Highlander Hotel & Apartments

Property class: 3.5

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Photo gallery for Highlander Hotel & Apartments

An outdoor dining area with tables and chairs, a patterned ceiling, and potted plants. - Highlander Hotel & Apartments (Mount Hagen)
A restaurant with wooden tables and chairs, set with white tablecloths, plates, and cutlery. - Highlander Hotel & Apartments (Mount Hagen)
A pool area with a clear blue pool, surrounded by a well-maintained lawn and a building with a red roof and multiple windows. - Highlander Hotel & Apartments (Mount Hagen)
A hotel room with a bed, a desk, a television, and a window with a view of the outdoors. - Highlander Hotel & Apartments (Mount Hagen)
A lobby with a stone wall, a fireplace, and several seating areas with tables and chairs. - Highlander Hotel & Apartments (Mount Hagen)
Located close to Mount Hagen General Hospital and Mount Hagen Market, Highlander Hotel & Apartments provides a free roundtrip airport shuttle, a terrace, and a garden. Indulge in some rest and relaxation at Kings and Queens Beauty Salon, the onsite spa. The on-site international cuisine restaurant, Palmuri Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

A hotel room with a large bed, two pillows, a headboard, a nightstand, a chair, and a window with curtains.

Deluxe Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

A hotel room with a bed, a desk with a computer, a television, and a large floral artwork on the wall.

Premier Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

A hotel room with a bed, a chair, a table, and a lamp.

Executive Room

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, desk, chair, and two bedside lamps.

Apartment, 1 Bedroom

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

A neatly made bed with white linens and a blue bottle of lotion, a wooden headboard, and a view of an outdoor patio with chairs and a table.

Apartment, 2 Bedrooms

  • Mountain view
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Mount Hagen is home to Highlander Hotel & Apartments. Mount Hagen Market and Kuk Swamp are two other places to visit that come recommended. Visit our Mount Hagen travel guide
Map
Hagen Drive, Wahgi Parade, Mount Hagen

What's nearby

  • Mount Hagen Market
    17 min walk - 0.9 miles
  • Rondon Ridge
    18 min drive - 9.2 miles
  • Mount Hagen Market
    27 min drive - 12.3 miles
  • Mount Hagen Cultural Showground
    27 min drive - 12.3 miles
  • Kuk Swamp
    37 min drive - 16.6 miles

Getting around

  • Mount Hagen (HGU)
    22 min drive

Restaurants

  • Kofi Kave
    14 min drive
  • Hevilift Bar,Mt Hagen,PNG
    19 min drive
  • Hotel Poroman
    10 min walk
  • Hagen Club
    12 min drive
  • kayhanin mekani
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: PGK 80 for adults and PGK 80 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palmuri Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Ceiling hoist
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must transfer to the property via Shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately PGK 80 for adults and PGK 80 for children
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 4 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does Highlander Hotel & Apartments have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Highlander Hotel & Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Highlander Hotel & Apartments?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Highlander Hotel & Apartments?

Check-out is at 10 AM.

Does Highlander Hotel & Apartments provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Are there all-inclusive benefits at Highlander Hotel & Apartments?

Some rate plans available at this hotel are all-inclusive.

Where is Highlander Hotel & Apartments located?

Situated in Mount Hagen, this spa hotel is within 1 mi (2 km) of Mount Hagen Market and Mount Hagen General Hospital. Kuk Swamp is 13.7 mi (22.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Highlander Hotel & Apartments Reviews

7.8

Good

7.6

Cleanliness

4.6

Location

7.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 11 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 6 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff overall , at the reception, especially Grace at the front office reception. Clean and accommodating
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Its a beautiful hotel. The security and cleaners were very friendly. But the staff were very poor. Customer left waiting for long periods waiting to be served. That's what I experienced. There's opportunity for improvement.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly we wanted to stay in the Unit so we could use the cooking facility however there was no utensils in the kitchen. No spare bedding and needs a complete renovation in the whole 2 Bedroom unit we stayed in otherwise happy with dining experiences.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good price via expedia.
Stayed 2 nights in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Very basic facilities in room Room very clean. Staff need better training at checkin Pool area was a bit messy around tables and chairs
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The Highlander is a very secured hotel we felt very safe. The food they offered was very tasty. Everyone at the hotel was very helpful in taking care of our needs whether it be towels or extra dishes. Overall would recommend to anyone traveling to the area for the first time. As we did.
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく、スタッフが親切で素晴らしい、ホスピタリティです。 マネージャーの対応は、五つ星クラス。
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
It quiet and safe.
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was ok. I requested the front desk to open the safe deposit in my room for my use but they never did. I was obliged to keep my bank cards, passport, etc. on me when going out☹
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Central location , safe and secure. Friendly staff. And good food. Easy to get around to the shops.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in recently refurbished room. Very comfortable. Staff very friendly and eager to please. Water and electricity supply interruptions during our stay but we can’t blame the hotel for that. Would definitely stay there again on our next visit.
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff. Will stay there again on our next visit
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Le stanze sono spaziose, pulite e confortevoli. Ha un ristorante interno, con qualità del cibo discreta, il che torna molto comodo. Gli spazi esterni, a parte una veranda attaccata al ristorante, non sono un gran che. La piscina di adesso è quadrata, non come quella mostrata nelle foto. In genere, gli spazi esterni e comuni sono meno gradevoli di quello che fanno vedere le foto sul sito, mentre sulle camere non c’è niente da lamentarsi. Il prezzo mi è sembrato un po’ caro per quello che l’hotel offre, ma è anche vero che non ci sono molte alternative paragonabili, ed è piuttosto vicino al. Entro dell@ città.
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Best accommodation in Mt Hagen

Pleasant hotel, nice staff, expensive dinning for its quality
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Good hotel - extensive construction in progress

The Highlander is a secure hotel in Hagen with pool, restaurant, bar and outdoor patio. It is currently under significant reconstruction (not advertised) with large areas closed off and construction noise during the day. The restaurant is open as is the bar. The staff at the hotel were excellent however sadly for me the hotel failed to arrange pick-up from the airport when I arrived (we waited around 45 minutes after calling them up from the airport) although I have to say they were excellent in arranging an early non-routine departure when I left. When I arrived at the hotel they then didn't have the room I had pre-booked and proceeded to offer me an alternate room with a mattress on the floor for my fellow travellers to sleep on. So I then had to argue the case and eventually was given a room upgrade following my protest. All I can say is - hard work! Fellow travellers do consider alternative accommodation in Hagen while the construction is underway as it is clearly affecting the hotel's service.
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mt. Hagen ist nur zum Festival sehenswert!

Das Hotel ist von einer hohen Mauer umgeben, auf der noch 10 elektrisch geladene Drähte übereinander gespannt sind. Also wie in einem Gefängnis. Ist aber in Mt. Hagen wohl erforderlich, da die Kriminalität sehr hoch ist. Man fühlt sich im Hotel aber sicher.
Verified review

6/10 Okay

Disliked: Staff & service

Not much choice!

Very average service, checkout staff in particular.
Verified review

4/10 Poor

Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Stayed 1 night in Jan 2025