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Vitoria Palace Hotel

Property class: 3.5

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Photo gallery for Vitoria Palace Hotel

A lobby with two dark armchairs, a round table with a vase, and a mounted TV. - Vitoria Palace Hotel (Mossoro)
A poolside area with a round table, wicker chairs, and a potted plant. - Vitoria Palace Hotel (Mossoro)
A modern hotel entrance with a glass facade, a well-lit entrance, and a paved driveway. - Vitoria Palace Hotel (Mossoro)
A buffet with various food items and beverages. - Vitoria Palace Hotel (Mossoro)
A courtyard with a giraffe statue, a dog statue, and a yellow spherical object surrounded by plants and a paved area. - Vitoria Palace Hotel (Mossoro)
Consider a stay at Vitoria Palace Hotel and take advantage of a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or the steam room. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

A bedroom with a bed, a TV, a desk, and a chair.

Deluxe Room

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

A hotel room with a large bed, a desk, a chair, and a small table with a lamp.

Luxury Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Triple Room, 3 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Mossoro is home to Vitoria Palace Hotel. Catedral de Santa Luzia and Lajedo da Soledade are local landmarks, and some of the area's attractions include Elizeu Ventania Arts Center and Parque da Crianca. Visit our Mossoro travel guide
Map
R. José Lucas Neto 1100, Nova Betânia, Mossoro, RN, 59612-085

What's nearby

  • Partage Shopping Mossoró
    4 min drive - 1.2 miles
  • Elizeu Ventania Arts Center
    8 min drive - 1.9 miles
  • Catedral de Santa Luzia
    9 min drive - 2.2 miles
  • UERN - Central Campus
    12 min drive - 3.8 miles
  • UFERSA
    12 min drive - 3.8 miles

Getting around

  • Mossoró Airport (MVF)
    11 min drive

Restaurants

  • Johnny's Pizza
    16 min walk
  • Forneria Casa Paulista
    17 min walk
  • Bambino's Burger
    19 min walk
  • Blu Point
    14 min walk
  • Terraço Grill
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Vitoria Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Vitoria Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Vitoria Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Vitoria Palace Hotel?

Check-out is at noon.

Where is Vitoria Palace Hotel located?

Situated in Mossoro, this hotel is 1.2 mi (1.9 km) from Partage Shopping Mossoró and within 3 mi (5 km) of Elizeu Ventania Arts Center and Teatro Municipal. Parque da Crianca and Memorial da Resistencia are also within 3 mi (5 km).

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Reviews

Vitoria Palace Hotel Reviews

9.0

Wonderful

9.0

Cleanliness

8.2

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 134 out of 212 reviews
Rating 8 - Good. 49 out of 212 reviews
Rating 6 - Okay. 17 out of 212 reviews
Rating 4 - Poor. 11 out of 212 reviews
Rating 2 - Terrible. 1 out of 212 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faltou água em alguns momentos e o chuveiro ou é quente demais ou gelado demais.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bom, para negócios
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto amplo, bem confortável
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã ótimo, academia ruim e piscina simples.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, só falta preparar um pouco mais o colaborador que fica atendendo no café da manhã. Deixa faltar mantimentos e responde com a cara fechada
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funcionários educados. Limpeza ok, banheiros ok.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente hotel em todos os aspectos, atendimento muito também
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Equipe top
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Além das comodidades o café, bom e pratico
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bom o ambiente, quarto super confortável
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As instalações deixaram muito a desejar.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Cleanliness
Positivos: A pousada é linda, charmosa, aconchegante. Quarto escuro garantindo uma ótima noite de sono, boas toalhas, espelhos, secador de cabelos, porta xampu, toalheiro, quatro travesseiros. A piscina é bastante convidativa. O café da manhã é bastante variado. Tudo perfeito. Eu daria nota 10 se não fosse por alguns detalhes que os administradores podem resolver. Negativos: Eu estava de passagem de uma viagem mais longa e estava levando muitas coisas no carro, inclusive plantas ornamentais. No check-in não nos informaram que havia um estacionamento coberto. Outro ponto negativo foi o chuveiro (fiquei no quarto 343). O chuveiro era muito fraco, a água caia toda espalhada e muito próxima da parede. Sem condições de lavra o cabelo. Mas o pior de tudo foi que o lençol de cima da cama estava visivelmente sujo. O lençol de cima não foi trocado. O lençol de elástico aparentemente estava limpo, mas fiquei na dúvida se este e as fronhas também tinham sido usados. Como o lençol de elástico, pelo menos aparentemente, estava limpo, tirei o lençol sujo e usamos a colcha. Uma pena porque gostei muito da pousada e ia dar nota 10. Espero que a gerência chame a atenção da camareira responsável pela limpeza do referido quarto, porque a pessoa chegar para dormir e encontrar uma cama com lençol visivelmente sujo é muito desagradável.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfeita

Funcionários gentis e educados, me senti em casa.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia! Fiquei muito satisfeito com minha experiência neste hotel. Tudo estava novinho, transmitindo conforto e cuidado. As toalhas e os lençóis eram de ótima qualidade, muito limpos e cheirosos. O café da manhã foi um verdadeiro destaque – variado, saboroso e bem servido. Com certeza voltaria e recomendo a todos que buscam hospedagem de qualidade!
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Negocios.

Necessita manutenção nos quartos para remover mofo. E manutenção no ar condicionado
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Staff & service
Mal atendimento. Não recomendo.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo ótimo, só o ar condicionado poderia ser um mais moderno para ficar no mesmo nível do hotel.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tem terminal pra carregamento de carro elétrico
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Tranquilo

Fui a trabalho passei pouco tempo no hotel. Tudo limpo e funcionando, atendimento atencioso, como sempre. A academia é péssima, equipamentos velhos e poucos, considerem não utilizar.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

PODE MELHORSR

O hotel é bem localizado mas está faltando ser atualizado na parte de infra estrutura e conforto. O as condicionado n funcionava direito e as roupas de cama e banho são ruins.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mais ou menos As roupas de cama tem um cheiro ruim Muitos pernilongos Ja o restaurante, se for pedir carne cuidado com o ponto,pois eles nao sabem a diferença entre: ao ponto e sola de chinelo.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Atendimento

Já faz um tempo que observo a equipe de recepção atender sem cortesia, mecânicos e indiferentes aos hóspedes
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento de todos funcionários! Quarto amplo e bem iluminado. Banheiro amplo e muito limpo. Restaurante do hotel muito bom.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava a trabalho na cidade, e costumo trabalhar a noite no quarto, o espaço do quarto era excelente! Bem iluminado, cama e travesseiros muito confortáveis. Restaurante do hotel muito bom! Todos funcionários que me atenderam extremamente atenciosos e gentis!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel muito bom, estacionamento, Wi-Fi ótimo café da manhã
Stayed 1 night in Aug 2024