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Quality Suites Morristown West

2.5 star property
Travelers find a welcoming retreat at this hotel where a lobby fireplace creates a cozy atmosphere and a hearty breakfast starts each day right

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Photo gallery for Quality Suites Morristown West

An indoor swimming pool with blue walls, white lounge chairs, and potted plants. - Quality Suites Morristown West (Morristown)
A restaurant with a wooden table and red upholstered booths. - Quality Suites Morristown West (Morristown)
A hotel room with a sofa, two beds, a desk, and framed pictures on the wall. - Quality Suites Morristown West (Morristown)
A hotel room with a TV on a wooden desk, a sofa, a dining table with chairs, and a kitchen area. - Quality Suites Morristown West (Morristown)
A lobby with a fireplace, seating area, and a glass door entrance. - Quality Suites Morristown West (Morristown)
Quality Suites welcomes guests with a warm lobby centered around a relaxing fireplace. Enjoy practical amenities like an indoor pool, gym, and a substantial breakfast buffet each morning. Free WiFi keeps everyone connected throughout their stay.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Suite, Non Smoking

A hotel room with a bed, a TV, a bedside table, a lamp, and a picture on the wall.

Deluxe Suite, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free wired internet

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free wired internet

View all photos for 2 Double Beds, Suite, Nonsmoking

A hotel room with two beds, a desk, a TV, and a phone.

2 Double Beds, Suite, Nonsmoking

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Interior

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, and a red patterned throw blanket.

Suite, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Non Smoking

A hotel room with two beds, a TV, a desk with a lamp, and a chair.

Suite, Non Smoking

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed
  • Free wired internet

View all photos for 1 King Bed Suite Non-Smoking Accessible

A hotel room with a large bed, two bedside lamps, a wooden headboard, a red throw blanket, a window with curtains, and a thermostat.

1 King Bed Suite Non-Smoking Accessible

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Morristown, Quality Suites Morristown West is in the city center. Morristown Golf & Country Club and Frank Lorino Tennis Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Douglas Lake and Panther Creek State Park. Rose Center and Council For The Arts and Jolley Park are also worth visiting. Visit our Morristown travel guide
Map
3660 W Andrew Johnson Hwy, Morristown, TN, 37814

What's nearby

  • Manley Plaza
    5 min walk - 0.3 miles
  • Fountain Plaza
    13 min walk - 0.7 miles
  • Merchants Greene
    16 min walk - 0.9 miles
  • Cherokee Crossing
    18 min walk - 1.0 mile
  • Fountain Plaza Mall
    18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS)
    65 min drive

Restaurants

  • McDonald's
    3 min drive
  • Cheddar's Scratch Kitchen
    14 min walk
  • Chick-fil-A
    3 min drive
  • Señor Jalapeño Mexican Restaurant
    2 min drive
  • Chipotle
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1992
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Quality Suites Morristown West have a pool?

Yes, this property has an indoor pool.

Is Quality Suites Morristown West pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Suites Morristown West?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Quality Suites Morristown West?

Check-out is at 11 AM.

Where is Quality Suites Morristown West located?

Located in the heart of Morristown, this hotel is within a 15-minute walk of Manley Plaza, Fountain Plaza, and Cherokee Crossing. Merchants Greene and Fountain Plaza Mall are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Suites Morristown West Reviews

6.6

6.6

Cleanliness

8.2

Location

7.6

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 129 out of 516 reviews
Rating 8 - Good. 136 out of 516 reviews
Rating 6 - Okay. 80 out of 516 reviews
Rating 4 - Poor. 72 out of 516 reviews
Rating 2 - Terrible. 99 out of 516 reviews

Reviews

Verified review

2/10 Terrible

keisha janelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I never write bad reviews. I would just stay quiet and accept my losses. THIS is unacceptable. The pool area. It’s best you shut it down that to have it look like that. The tub?!? My Jesus. Half way cleaned. As business owners. Do better!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was exactly what we needed and the service was good
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was helpful.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and 100 recommended
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Donya

Liked: Staff & service, property conditions & facilities, room comfort
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
The property was clean and quiet. It was convenient to where we had to go. The staff was quite helpful.
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We got in late they still let us check in. There was a weird extra 3 dollar plus charge at end the clerk couldnt explain i just paid to be checked out and on our way. Breakfast was good
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Peggie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole place needs a good cleaning. The pool area needs a major update. Not well ventilated so the paint is falling from the ceiling as well as the walls. Our tub spout was leaking constantly. The staff was really nice.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and front desk was very friendly. The only complaint would be that housekeeping was too early on the day of checkout. Checkout is 11 and housekeep was knocking by 10.
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities
During our stay staff was amazing! But room and property definitely wasnt how it was advertise. Our first night we had tons of beetles running around. Which i killed. Later we order pizza and when we came back from a outting to eat our room had been infested with Ants. they had gotten into our full pizza which we hadn't got to eat staff said they are unable to refund us for our loss of food. Which was not ok cause we are on a budget. They moved us rooms and the next room had mold in the bathroom . They moved us again and that room was ok. We went to go swimming and peices of the ceiling were falling and covered in mold tables and chairs were also covered in mold.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Parking with a large trailer was good. The building is indefinite need of upgrades. The only person working at the hotel was the front desk manager. He was doing everything and he was polite. He did not give us a Wi-Fi code, but I figured out how to access the wifi after a few minutes, and he did not explain the continental breakfast to us, which was okay since we were leaving early the next morning before it would start. When we pulled up, there were a couple questionable people at the front door outside who turned out to be other guests. That made us a little nervous, especially for the safety of our truck and a trailer. The manager did insure us that the vehicle was safe. There was no in-room safe that we could find. The elevator stunk of pot. There is no dining within a decent walking distance. All in all, the building was secure and our room was clean & odor free.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

trinity

Disliked: Cleanliness, property conditions & facilities
One of the mattresses had dried blood. Breakfast wasn’t there on Saturday and Sunday. Two out of the 3 days of our stay. Black mold on the ceiling and walls where the roof had leaked. Had to change the filter on my CPAP because it got mold in it. I stay at Quality Inns quite frequently and I was very disappointed. We would have asked for a refund if we would have not booked online. The woman that checked us in was very nice and professional. The pool was decent and better than other hotels we have visited.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big. Could of carried that mattress home. It was thick and very comfy! We were near the pool but heard very little noise from the children enjoying it.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Susanne

Liked: Cleanliness, staff & service, amenities
The room I was in could definitely use an uprade, bathroom needed an exterminator and work on sink faucets, toilet and tub faucets. AC /heat unit runs continuously, no auto setting and no heat at 40 degrees. I have stayed there before and all was good, guess I was in an older part this time. I like the location, it is near my family.
Verified review

6/10 Okay

Christopher

There was a horrible smell on the thrird floor near the ice machine. There was a few old air conditioners setting in the hall there. I believe that they was causing the odor. Other than that i enjoyed my stay. My room was clean and cool.
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities
Let’s start with the good; beds were comfortable and no bugs. The bad; mold and holes all over the ceilings, dirty shower, cobwebs hanging from the ceilings, chapstick and Cheetos in the pull out bed, mattress on the pull out couch was covered in brown stains….the non smoking hallway smelled horrible of both cigarette and weed smoke.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff but needs a good cleaning/update

Stayed for a basketball tourney so thankfully the room did not need to be used much. The comforter had cigarette burns in them, the pull out sofa was not usable due to it being stained so badly. Stains all in the floors. The staff was nice, just needs a lot of updating/cleaning.
Stayed 1 night in May 2024
Verified review

4/10 Poor

Lora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this hotel.If we weren’t so tired from traveling , we would had left. Rooms were not the cleanest. No hot water to shower, mold on ceilings, parts of the ceiling falling down in pool area.. took us over 20 mins to check in because the employee kept taking phone calls , mind you my husband just had his foot amputated two weeks ago , so very noticeable) No sheets , pillows or blankets for pull out. No pool towels. The breakfast was ok but all the juices was watered down not many healthy options. Very Basic. The beds set very high off the ground making it very difficult for my disabled husband and son. Shampoo was also empty. I had to go ask for the pull out items and 3 other people were there because of their room conditions. This hotel gives the brand name a BAD look… someone needs to look into it. We stay at others and they are very nice and easy and fast check in.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

ROBIN

Liked: Staff & service
Disliked: Property conditions & facilities
Staff is friendly. The mini fridge is the best I've had in a hotel. The a/c was great. The room has water damage and black mold at the ceiling. The dark out curtains do not meet to darken the room. The tub leaked constantly. The commode is missing a bolt, so it rocks when you are on it. There is no room phone. There was a vehicle doing donuts in the parking lot that resulted in them hitting a pole and running off on foot. We actually witnessed this. Police were called by the desk clerk. There's no sitting area for smokers; they pile up in front of the main entrance because that's where the butt can is. We reserved an accessible room. We received a room on a top floor with a step-in tub/shower, it did not have a handheld shower head, and a very short, small toilet. We did not complain. We did not request a new room. We did not move hotels. We did learn a lesson.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities
Comfortable bed. Nice swimming pool which we enjoyed both days. Breakfast ok.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Waylon

Liked: Staff & service
Disliked: Amenities
The staff is amazing
Stayed 5 nights in Jul 2026
Verified review

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty and bed bugs had to leave, 😞
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smells like mold as soon as you walk in. The front deck staff don't even look up when you walk in the lobby. We had to set the a/c to the coldest setting and have the room fridged because if you don't, the room gets hot at night and you wake up sweating. The toilet paper hold was taped on with scotch tape and came forward and fall out of the wall. Do not recommend this hotel.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Mar 2026