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Krystal Monterrey

Property class: 3.5
Business travelers find a comfortable urban retreat in Monterrey where international cuisine awaits after productive workdays

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Photo gallery for Krystal Monterrey

A modern interior with a geometric ceiling design, a central light fixture, and a reflective floor. - Krystal Monterrey (Monterrey)
Creator video
A lobby with a large mural of a mountain, a reception desk, and a seating area. - Krystal Monterrey (Monterrey)
A buffet area with a variety of food items, a large painting of a landscape, and a seating area with tables and chairs. - Krystal Monterrey (Monterrey)
A modern hotel with a glass facade, named "KRYSTAL HOTEL," featuring a classic architectural style with a prominent statue in front. - Krystal Monterrey (Monterrey)
Krystal Monterrey, in the city center, offers modern comfort. Guests enjoy international dishes at Café Flores and amenities like dry cleaning, babysitting, in-room WiFi, and a fitness center, keeping both business and leisure travelers connected and refreshed.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, WiFi (free)

Suite Junior

  • 57 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, WiFi (free)

Room Deluxe

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, WiFi (free)

Double Room Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, 2 Double Beds

A hotel room with two beds, a table, chairs, a lamp, and a mountain landscape painting on the wall.

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(102 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed

A hotel room with a bed, a round table, two purple chairs, a large window with curtains, and a wall-mounted painting.

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(111 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, a desk, a chair, a table, and a painting on the wall.

Junior Suite

8.4 out of 10
Very good
(6 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, WiFi (free)

Superior Double Room, 2 Double Beds, Mountain View

8.4 out of 10
Very good
(6 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Monterrey Centro, Krystal Monterrey is in a walkable area in Monterrey with good shopping. Faro de Comercio and Capilla de los Dulces Nombres are local landmarks, and travelers looking to shop may want to visit Galerias Monterrey and Plaza Mexico. Looking to enjoy an event or a game? See what's going on at Arena Monterrey or Estadio BBVA. Visit our Monterrey travel guide
Map
Calle Corregidora 519, Monterrey, NL, 64000

What's nearby

  • A series of statues in a fountain, including figures of a centaur, a siren, and a trident-wielding figure.
    Fuente de la Vida o Neptuno
    3 min walk - 0.2 miles
  • A statue of a horse and rider, a modern building, and a fountain.
    Macroplaza
    5 min walk - 0.3 miles
  • A nighttime scene with a large, illuminated sculpture in a pool, surrounded by trees and a mountain in the background.
    Santa Lucia Riverwalk
    9 min walk - 0.5 miles
  • Escenario GNP Seguros
    5 min walk - 0.3 miles
  • Auditorium Pabellón M
    7 min walk - 0.4 miles

Getting around

  • General I. Zaragoza Station
    4 min walk
  • General Mariano Escobedo Intl. Airport (MTY)
    27 min drive

Restaurants

  • Starbucks
    1 min walk
  • Panem At Hotel Kavia
    2 min walk
  • Taberna Atope
    5 min walk
  • Carl's Jr.
    2 min walk
  • 1900
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 180 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Frequently asked questions

Is Krystal Monterrey pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for MXN 180 per stay.

What time is check-in at Krystal Monterrey?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Krystal Monterrey?

Check-out is at noon.

Does Krystal Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Krystal Monterrey located?

Located in Monterrey Centro, this hotel is within a 10-minute walk of Monterrey Metropolitan Museum and Macroplaza. Fundidora Park and Santa Lucia Riverwalk are also within 1 mi (2 km). General I. Zaragoza Station is only a 4-minute walk and Padre Mier Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Monterrey Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 1324 out of 2211 reviews
Rating 8 - Good. 425 out of 2211 reviews
Rating 6 - Okay. 221 out of 2211 reviews
Rating 4 - Poor. 112 out of 2211 reviews
Rating 2 - Terrible. 129 out of 2211 reviews

Reviews

Verified review

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was DELICIOUS!!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe, staff was very helpful and friendly!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great staff, excellent service
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Staff is always very helpful and respectful. I love the location of this hotel. all very good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for a World Cup match, great location, safe area, nice staff, very active neighborhood, it was a great experience.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Diana

Liked: Staff & service, property conditions & facilities
Pleasant hotel staff. Nothing remarkable about the room: furniture was old. Shoddy decor. Mostly clean, but no attention to detail. Excellent AC.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting Mexico , went there to watch Iraq vs Bolivia World Cup qualifying , it was great location , clean room , so many shops , parks , restaurant around I had awesome time
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Glendy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and good service
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

MOISES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great Service.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

JORGE IVAN ESPARZA

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, excellent service and staff, just please take care of the internet signal, it was terrible.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Nayelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, valet staff, and bartenders were all very friendly and provided excellent service. The property itself was nice, and the location was convenient. Unfortunately, the cleanliness of the room was disappointing. The table in my room was filthy, with what looked like red lipstick stains and a sticky residue. I ended up cleaning it myself. The restroom was also dirty and clearly hadn't been cleaned thoroughly. The hotel has a great location and wonderful staff, but it definitely needs to improve its housekeeping standards.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
The lobby was nice and the rooms were big but had linoleum floors and just didn't look coordinated. Good area though near restaurants and museums. Also, no microwave or mini-refrigerator. Definitely not 4 star. Could be very nice if they did some remodeling and provided some appliances in the rooms.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Fabian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The main floor and lobby are beautiful, the doorman was a nice touch. Checking was a little slow because there was only one clerk with three people in line. We were given a room on the ninths floor, which had a spectacular view of the Monterrey skyline. The door to our room was an issue, very hard to open and close, it appeared like it was falling off It’s hinges or swollen. We told two different people about it, and we still needed to use our body weight in order to open and close the door. The bathroom had the most issues from the shower not draining to a trickle of hot water from the sink faucet. Overall, it was not a good experience, and we do not plan on staying here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location downtown good parking but with a price big n clean rooms no swimming pool good price
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Charittee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!! The staff even with our language barrier was very helpful!! The restaurant is delicious!! Room is so spacious and comfortable and has a/c. I would recommend it but if you're driving like we are be safe!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Lorenzo Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELENTE SERVICO Y ATENCION
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Nancy Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and the AC was not bad
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service all the staff excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and spacious lobby area. Very convenient to restaurants and museum within walking distance
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Not as great as use to be, not as clean as we may expect for this hotel
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area around the hotel. Always stay here when I visit Monterrey. The only downside is that parking is not included
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Ramon

Disliked: Staff & service, property conditions & facilities
The hotel is at a great location but the property is dated and the reception staff rude
Stayed 2 nights in May 2026