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Sheratton Regency Hotel

3.5 star property
Hotel in Mombasa with free breakfast and a 24-hour front desk

Choose dates to view prices

The Sheratton Regency Hotel offers a genuine taste of Tangana with practical comforts that previous guests appreciate. Visitors start their day with a free breakfast buffet, cool off at the poolside bar, and stay connected with in-room WiFi throughout their stay.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Room service
  • Pool
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Extra beds

Standard Double Room

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Twin Room

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Extra beds

Apartment, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, desk, soundproofing, iron/ironing board

Apartment, 1 Bedroom

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Family Triple Room

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Day bed
  • City view
  • Sleeps 10
  • 4 King Beds

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About the neighborhood

Map
Moi Ave, Mombasa

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 5 min walk - 0.3 miles
  • Sikh Temple - 7 min walk - 0.4 miles
  • Holy Ghost Cathedral - 7 min walk - 0.4 miles
  • Mombasa Island - 10 min walk - 0.6 miles
  • Fort Jesus - 2 min drive - 1.2 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 23 min drive

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Valencia Inn - ‬5 min walk
  • ‪Kitchen Queen - ‬9 min walk
  • ‪Pizza Inn-Haile Selassie - ‬6 min walk
  • ‪The Coffee Hut - ‬8 min walk

About this property

Sheratton Regency Hotel

Hotel located in Tangana
A free breakfast buffet, a poolside bar, and laundry facilities are just a few of the amenities provided at Sheratton Regency Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Luggage storage, 2 meeting rooms, and a 24-hour front desk
  • Concierge services, an elevator, and a reception hall
Room features
All 57 rooms boast comforts such as air conditioning and separate sitting areas, as well as perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Showers, bidets, and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, separate sitting areas, and electric kettles

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
7.8 out of 10, Good, 173 reviews
CityBlue Creekside Hotel & Suites, Mombasa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: KES 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sheratton Regency Hotel Mombasa
Sheratton Regency Mombasa
Sheratton Regency
Sheratton Regency Hotel Hotel
Sheratton Regency Hotel Mombasa
Sheratton Regency Hotel Hotel Mombasa

Frequently asked questions

Does Sheratton Regency Hotel have a pool?

Yes, this property has an outdoor pool.

Is Sheratton Regency Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sheratton Regency Hotel?

Check-in start time: 11 AM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Sheratton Regency Hotel?

Check-out is at 10 AM.

Where is Sheratton Regency Hotel located?

Located in Tangana, this hotel is within a 10-minute walk of Two Tusks, Holy Ghost Cathedral, and Jain Temple. Shree Cutch Satsang Swaminarayan Temple and Mombasa Island are also within 15 minutes.

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Reviews

Sheratton Regency Hotel Reviews

7.2

Good

7.4

Cleanliness

6.6

Location

8.0

Staff & service

6.6

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 77 reviews
Rating 8 - Good. 33 out of 77 reviews
Rating 6 - Okay. 11 out of 77 reviews
Rating 4 - Poor. 8 out of 77 reviews
Rating 2 - Terrible. 9 out of 77 reviews

Reviews

10/10 Excellent

Kiefer

Liked: Cleanliness, property conditions & facilities
Hotel is great! Room is nice and clean. Staff is great and always there to help. Great stay overall. The location is also great!
Stayed 3 nights in Nov 2025

10/10 Excellent

JUSTINE ODION

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's actually calm nice and quiet .
Right at the reception
Stayed 4 nights in Jul 2025

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Nice room/ hotel and friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Thilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All friendly nice and clean - safe place - good breakfast, pool on top, fast and good service, appreciated and recommended
Stayed 1 night in Jan 2023

6/10 Okay

Feven

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants and shops
Stayed 2 nights in Apr 2024

8/10 Good

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It a nice hotel with warm and friendly staff, Brian always makes you feel like you are the most important guest of the hotel with his warm and friendly demeanor.
Stayed 4 nights in Aug 2018

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, good bed. good food
Stayed 1 night in Sep 2023

10/10 Excellent

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The name Sheratton (with double t) confused me with well known quality hotel owned by Marriott. There is no quality in this hotel. I didn't feel like even taking a shower. The only bright spot was the breakfast. I ordered Spanish omelette, my wife had sunny side up egg, but instant coffee because their coffee machine was broken. I got the expression from the description that it is 3-star hotel. It shouldn't have more than 1 star.
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional in accommodating me with any requests I had or needed
Stayed 9 nights in Feb 2024

8/10 Good

conny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing place

this place felt like a quiet oasis with a nice terrace and pool area, with high security with a guard at the gate who opens when you arrive,
Stayed 1 night in May 2024

8/10 Good

Svein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mombasa

Nice hotel, beautiful view from the roof pool
Stayed 2 nights in Feb 2023

6/10 Okay

Maija

Good air condioning

We stayed one night. Rooms were big and they were appropriate for a family. Good air conditioning. Location was handy.
Stayed 1 night in Mar 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I like being in the middle of town. Can go anywhere easily.
Stayed 2 nights in Jun 2023

6/10 Okay

Masud

Good central location on the island but loud music late into the night from nearby clubs disturbs sleep.
Stayed 2 nights in Oct 2023

6/10 Okay

lisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Cockroaches. Moldy smelling. Night club connected to building. Heard loud fire works all night could have been firearms. Staff was friendly. Breakfast was tasty.
Stayed 1 night in Nov 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility only provides breakfast and the other meals on order

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage
Stayed 6 nights in Mar 2023

6/10 Okay

Trask

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a fantastic area of town & it shares a wall with a night club/casino. Pulling up at night with my kids with the sidewalks filled with people trying to get into the club was intimidating and the hotel didn't have any security or anyone to help get us inside. The rooms were clean and the breakfast offered the next morning was wonderful. You get what you pay for here.

2/10 Terrible

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is not good value for money. Rooms only have internal facing windows, it has overwhelming smell of mould and it is right next to a night club that played loud music until 3.30 even on a Sunday evening. Pool area was good as was breakfast. Not worth the money.Stay somewhere else.
Stayed 1 night in Nov 2023

6/10 Okay

JoAnn

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: Easy mobility and location. short distance to my destination. Except Nyali beach which I easily rode a tuktuk. Good breakfast, courteous staff. BUT I booked in a hurry and didn't read reviews. 1st don't get the standard double room. There is a loud club nearby and my room wasn't cleaned well at all, sorry. If I was staying more than two nights, I would have upgraded atleast to the executive
Stayed 2 nights in Oct 2023

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony door could not lock. The bathroom is dated. The tiny desk had no light. The location is directly across from some mosque or Islamic center. Those ‘prayers’ on megaphone (outdoor speakers?) started at 4 am. Could not sleep well! Otherwise the staff is amazing!
Stayed 1 night in Jul 2024

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort

SHERATTON NOT SHERATON

This is a small hotel in the city and a knock off Sheratton name so don't be fooled. The room was not as expected and seems like being in a box/coffin. No wifi and interrupted wifi/internet
Stayed 2 nights in Jun 2022

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The safe wasn't working, the stuff was friendly and helpful, there was too much noise and a high traffic within the building, infact i had booked for 3 days but i checked out within a day and they wouldn't give me a refund but it's all good
Stayed 3 nights in May 2024

4/10 Poor

Mickey

Disliked: Property conditions & facilities
This is not real Sheraton hotel without mirrors in the bathroom if you need to shave etc. They only provided sheet but no blanket on the bed. I submitted parties of 2 but only officer 1 towel for 2 people. I asked to get 2 for body bath towels and 2 for hand/face so that we can each use one but only 2nd bath towel was officered. Facing the street is very loud through the night and there’s the loud speaker Muslim prayer at 3am and 5ish am that keeps you up and frustrated. While staff was friendly, the quality of the hotel should be rated at 1-3 stars with U.S standard. The price you pay is not worth spending for it!
Stayed 1 night in May 2023

8/10 Good

Ritva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheratton Regency Hotel, Mombasa, Kenia

Hotelli hyvällä paikalla nähtävyyksien kannalta. Vastaanotto ja palvelu olivat erittäin hyviä. Aamupala hyvä. Huone muutettiin parvekkeen kanssa. Kaikki toimi. Ainoastaan aikainen uloskirjautuminen huono puoli.
Stayed 1 night in Feb 2025

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