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Serena Beach Resort and Spa

Property class: 4

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Photo gallery for Serena Beach Resort and Spa

A pool area with lounge chairs and a thatched-roof gazebo. - Serena Beach Resort and Spa (Mombasa)
A beachside wedding setup with white chairs, a decorated arch, and camels in the background. - Serena Beach Resort and Spa (Mombasa)
A beach hut with a thatched roof and a wooden structure with surfboards. - Serena Beach Resort and Spa (Mombasa)
A resort with a pool, palm trees, and a pink flowering tree. - Serena Beach Resort and Spa (Mombasa)
A chef at a bar counter with a grill, surrounded by a rustic interior with wooden furniture and a potted plant. - Serena Beach Resort and Spa (Mombasa)
Consider a stay at Serena Beach Resort and Spa and take advantage of a free breakfast buffet, a swim-up bar, and a poolside bar. This hotel is a great place to bask in the sun with a private beach, sun loungers, and scuba diving. Indulge in a massage, Ayurvedic treatments, and a body wrap at Serena Maisha, the onsite spa. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. The health club offers fitness classes and yoga classes; other things to do include snorkeling, racquetball/squash, and surfing/body boarding. In addition to a terrace and a coffee shop/cafe, guests can connect to free WiFi in public areas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 9 of 9 rooms

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

Sea View Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

Lamu Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Non Smoking, Garden View

A large bed with a wooden frame, two bedside tables, and wall-mounted lamps.

Family Room, Non Smoking, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room, Garden View

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Deluxe Twin Room, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room

A hotel room with two beds, a television, a desk, and a chair.

Superior Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Double or Twin Room, Sea View

A hotel room with a large bed, wooden furniture, a television, and a desk.

Superior Double or Twin Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

A hotel room with a bed, a desk, a chair, a lamp, and curtains.

Deluxe Room, Garden View

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, Terrace, Garden View

A traditional wooden bed with striped bedding, a wooden nightstand, a chair, and a lamp.

Executive Studio Suite, Terrace, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located on a private beach, Serena Beach Resort and Spa is in Shanzu, a neighborhood in Mombasa. Mtwapa Mall and City Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nyali Beach and Haller Park. Wild Waters and Mamba Village are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Mombasa travel guide
Map
Shanzu Beach, Mombasa, Mombasa County, 90352

What's nearby

  • A sandy beach with a rocky overhang and calm waters.
    Bamburi Beach
    4 min drive - 1.2 miles
  • Mombasa Go-Kart
    5 min drive - 1.6 miles
  • Mtwapa Mall
    8 min drive - 3.5 miles
  • Haller Park
    9 min drive - 3.7 miles
  • City Mall
    11 min drive - 4.6 miles

Getting around

  • Mombasa (MBA-Moi Intl.)
    51 min drive

Restaurants

  • Char Choma
    5 min drive
  • Al-Mansura Restaurant
    5 min drive
  • Yul's
    5 min drive
  • The Moorings Floating Restaurant
    6 min drive
  • The DAU RESTAURANT at PrideInn Paradise Beach Resort Shanzu
    1 min walk

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  • Pool
  • Hot tub
  • Spa
  • All inclusive available
8.8 out of 10, Excellent, 385 reviews
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fountain
  • Jahazi Seafood Grill
  • Makuti Bar
  • Nyota Terrace

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Piano
  • Racquetball/squash
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (20,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 150.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KES 3100 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KES 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Serena Beach Resort and Spa have a pool?

Yes, this property has an outdoor pool.

Is Serena Beach Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Serena Beach Resort and Spa?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM.

What time is check-out at Serena Beach Resort and Spa?

Check-out is at 10 AM.

Does Serena Beach Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 3100 per vehicle applies.

Where is Serena Beach Resort and Spa located?

Nestled on the beach, this Shanzu hotel is 0.9 mi (1.5 km) from Bamburi Beach and 1.5 mi (2.5 km) from Mombasa Go-Kart. Nyali Beach and Haller Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serena Beach Resort and Spa Reviews

9.2

Wonderful

9.2

Cleanliness

8.0

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 163 out of 240 reviews
Rating 8 - Good. 59 out of 240 reviews
Rating 6 - Okay. 9 out of 240 reviews
Rating 4 - Poor. 4 out of 240 reviews
Rating 2 - Terrible. 5 out of 240 reviews

Reviews

Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the beach Sumptuous breakfast Very helpful staff Excellent for relaxation
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Guang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quiet garden and the friendly staff. An ideal place for relaxation.
Stayed 9 nights in Aug 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its Swahili Coast charm. I have been a fan for a long time and will be back again!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Stay – Truly 5-Star Experience I had an absolutely wonderful stay at this hotel. From the moment I arrived, everything was handled with professionalism, warmth, and genuine hospitality. The staff were incredibly friendly, attentive, and helpful throughout my stay. The room was spacious, beautifully designed, spotless, and extremely comfortable, with excellent amenities and attention to detail. The food was outstanding, and the hotel’s facilities were well maintained and impressive. I especially appreciated the peaceful atmosphere and the high level of service provided by the entire team. What really made the experience special was the attention to detail and the way the staff made me feel welcomed and valued as a guest. I highly recommend this hotel to anyone looking for luxury, comfort, excellent service, and a truly memorable experience. I would definitely stay here again!
Stayed 12 nights in Aug 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere, friendly, efficient service. Great food and drinks.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk. Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tobias

Liked: Cleanliness, amenities, property conditions & facilities
Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Osa

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly and excellent people skills by staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Ayana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and attentive staff
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Collins

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Courteous staff. Serene environment. Safe beach.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Salima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Delia

The staff was friendly and very attentive.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

ADANMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Overlooks the ocean. Nice rooms
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Sona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay along the Kenya coast. The property is an excellent condition and the staff could not have been more accommodating. They offer guest free activities, such as a catamaran and kayaks. Great pool.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, Good pool and a beautiful beach. Lots af monkeys in the garden. Wonderfull staff
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Gilles

Liked: Staff & service, property conditions & facilities
Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Stayed 7 nights in Aug 2024
Verified review

6/10 Okay

tasheer

Liked: Cleanliness, staff & service
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
Stayed 3 nights in Sep 2024