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Diplomat Diani Beach Resort

Property class: 3.5

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Photo gallery for Diplomat Diani Beach Resort

A bedroom with a large window, a bed with a red pillow, and a wooden bench. - Diplomat Diani Beach Resort (Diani Beach)
A swimming pool with a tiled edge and a staircase leading to a building. - Diplomat Diani Beach Resort (Diani Beach)
A neatly made bed with a red blanket, white pillows, and a rolled towel. - Diplomat Diani Beach Resort (Diani Beach)
A restaurant with a dining area, a bar, and a seating area with sofas and chairs. - Diplomat Diani Beach Resort (Diani Beach)
A living room with a sofa, a coffee table, and a patterned rug. - Diplomat Diani Beach Resort (Diani Beach)
Located close to Diani Beach, Diplomat Diani Beach Resort provides a free breakfast buffet, a free daily manager's reception, and a rooftop terrace. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Apartment, 1 Bedroom

A neatly made bed with a red blanket, white pillows, and a folded towel.

Apartment, 1 Bedroom

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

A hotel room with a bed, pillows, a nightstand, and a red curtain.

Apartment, 2 Bedrooms

  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio

A bedroom with a large window, a bed with a red pillow, and a wooden bench.

Studio

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

A hotel room with a bed, a nightstand, a window with curtains, and a wall-mounted picture.

Apartment, 3 Bedrooms

  • 60 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

About the neighborhood

Located in Diani Beach, Diplomat Diani Beach Resort is near the beach. Fort Jesus is a notable landmark, and the area's natural beauty can be seen at Diani Beach and Tiwi Beach. Shimba Hills National Reserve and Nyali Beach are two other places to visit that come recommended. Visit our Diani Beach travel guide
Map
Diani Beach Road, Diani Beach, Kwale County

What's nearby

  • Three camels on a beach with a person walking beside them.
    Diani Beach
    1 min drive - 0.2 miles
  • A beach with palm trees and a parked vehicle.
    Tiwi Beach
    21 min drive - 9.4 miles
  • An old fort with a large gate, surrounded by greenery and a clear sky.
    Fort Jesus
    45 min drive - 25.1 miles
  • A beach with people walking, the sun shining through clouds, and the ocean in the background.
    Nyali Beach
    56 min drive - 30.1 miles
  • Mombasa Island
    45 min drive - 25.1 miles

Getting around

  • Ukunda (UKA)
    15 min drive

Restaurants

  • Tandoori
    2 min drive
  • The Olive Kitchen
    5 min drive
  • KAHAWA Coffee Lounge
    5 min drive
  • Java House
    7 min drive
  • Nomad's Beach Bar And Restaurant
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Ceiling fan

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: KES 5000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Diplomat Diani Beach Resort have a pool?

Yes, this property has an outdoor pool.

Is Diplomat Diani Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Diplomat Diani Beach Resort?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Diplomat Diani Beach Resort?

Check-out is at 10:00 AM.

Does Diplomat Diani Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 5000 per vehicle applies.

Where is Diplomat Diani Beach Resort located?

Situated near the beach, this hotel is 0.2 mi (0.4 km) from Diani Beach and 9 mi (14.4 km) from Tiwi Beach. Fort Jesus and Shimba Hills National Reserve are also within 25 mi (40 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Diplomat Diani Beach Resort Reviews

6.6

6.6

Cleanliness

6.0

Location

6.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 5 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 5 out of 18 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Very nice breakfast well done staff friendly,good rooms apart from bath room no cold water well equipped kitchen .
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am Anfang gab es Schwierigkeiten wegen der Buchung, weil erst wurde ich vom Taxifahrer ins Bright Star gefahren. Nach langer Diskussion wurde ich dann in das Diplomat hotel gefahren. Da war natürlich alles super und sauber
Stayed 14 nights in Dec 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

This is not a resort

Ok for 3 nights. The breakfast included is minimal We didn’t have hot shower but was ok because it was hot too. Lots of power breakdown during the stay. The swimming pool is ok but sunbed very old. The staff is friendly. Room clean. No mosquito net during our stay. Just 10 minutes walk from the beach.
Stayed 3 nights in Dec 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virkelig dårlig service

Hotellet var overbooket, så de kunne ikke tilbyde os det vi havde booket, ej heller en seng hver. Vi har også sendt en klage til hotels.com vedrørende dette, men mangler fortsat svar.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have been able to predict how bad it would be by the fact that the hotel did not respond to two messages from us and repeated phone calls before we arrived. We should have cancelled then and there. We had selected the option to pay the hotel directly, and when we checked in (late at night) we were given the impression that we had to pay the full amount upfront. So we did. Huge mistake. The WiFi did not reach our room, despite being promised WiFi in our room and all public areas. Even in reception, the WiFi would keep cutting out. Electricity kept cutting out too. The fan in our room was fixed to the wall in an awkward way that did not allow us to position it to blow on us. The lights in the flat were red (yes, seriously, red!) so we couldn't even read in the evening. The breakfast was awful, and the cutlery provided was dirty (it had bits of food on it - disgusting). Turns out, we were the lucky ones. Other guests were complaining that they did not even have water in their room to shower. Other guests were turned away because they were overbooked (despite having already paid online). The manager's attitude was horrific. His response: "This is Africa." Long story short, Expedia arranged for us to relocate to another hotel. However, Diplomat Diani Beach Resort has still failed to refund us for the nights that we did not stay there, despite being instructed by Expedia to issue us with a refund. Stay away, and definitely don't pick the pay direct option.
Stayed 7 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad choice.

Located a bit away “from everything”. One guy at reception was very service minded, the rest terribly slow. Things not to like: Breakfast is from 7:30 to 10, but if you come after 9 half the dishes are gone including juice. On request for more I was given the same answer two days in a row; get up earlier! Seriously...? WiFi is terrible, on/off every 5 seconds. The drinkingwater they provide in rooms taste like 1942. Water in shower/tap is salty. In total quite a boring place that will never reach any form for heydays. Will not stay again.
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didnt have my reservation placed so I had a problem in the beginning.But the supervisors was friendly and helped us sort out the issue. Overall the other days run smoothly once we had our room the next day.
Stayed 3 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not resorts, most bad service in my life

I don't know where to start. First at all, it is not resort. It is like apartment village. When we checked in, they tried to give us a tiny room with single bed without fan (we booked studio with kitchen). We did not accept it, they gave us another one. Room was dirty. Fan or wifi did not work. Kitchen had 2 plates and cups, no stove or even water heater. Sink did not come water. Shower comes salty water directly from ocean. Laundry service by hands, dirty towels and sheets. It is not beach front, you need to walk 7min to beach middle of bush. Breakfast. Cold beans, cold pasta, chapata, sausage, cabbage, eggs. Bread sometimes, nothing to put on. One time had raw meatballs. If you are vegetarian, there is nothing for you to eat. First day we arrived we were tired and wanted to eat in “resort restaurant". They had many pages menu, but only they could serve was chicken, rice and fries. Total 8usd plate 1 chickenleg and rice, you have to wait 1,5 hours to come. Waiters brings the bill for you at the same time with a food, and rushing you to pay before you even touch your plate. Second and third night same thing, only chicken. We spoke directly with manager, that go supermarket and buy vegetables,meat, fish.. 4 nights, had only chicken. Waiter begging, please take chicken.. We took tuktuk to ukunda and ate delicious food with 2usd/plate. We asked stove and cooked our meals rest of the days. Bar they served mojito, no ice or alcohol, most bad my life. GO SOMEWHERE ELSE!!
Stayed 7 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice hotel. Awesome breakfast, clean pool. Very friendly accomodating people . Good internet, hot water and internet
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A budget hotel that is clean. Basically, you get what you pay for; it isn't a luxury hotel and that is reflected in the price.
Stayed 8 nights in Nov 2019
Verified review

8/10 Good

Liked: Amenities
I had a great time. Very welcoming and comforting stuff. Available 24 hours attending our needs. Property is clean and the rooms are also ok. The tap water is soo salty, couldn't even wash my mouth with it. My only disappointment is the breakfast menu. Only one or two meals are available due to lack of ingredients. But the shefs tried to make the best from what they had. But all in all, we had a great time.
Stayed 3 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort

very bad no water no shower

No water shower not possible we have to find an other place to Stay
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Room is very pretty. Hot water, very cold AC, plentiful breakfast, amazing clean pool, very quiet. Very nice staff, always ready to help. Good internet
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
No mosquito net and couldn't sleep. .. We canceled but no refundation. ..
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Disliked: Cleanliness
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 9 nights in Apr 2019