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Palazzo Hotel

Hotel in Moenchengladbach

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The Palazzo Hotel in Eicken welcomes travelers with WiFi and a convenient snack bar. The sunny terrace is perfect for unwinding, and the vending machine offers quick bites. Guests appreciate the hotel's helpful assistance with planning local tours.

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • Housekeeping
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room (Busy)

TV

Single Room (Busy)

Highlights

Soundproofed
Heating
Kitchenette
TV
Hair dryer
Private bathroom
Satellite channels
Wardrobe or closet
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Easy)

Double Room (Easy) | In-room safe, soundproofing, free WiFi, bed sheets

Double Room (Easy)

Highlights

Soundproofed
Heating
Kitchenette
TV
Hair dryer
Private bathroom
Satellite channels
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room (Busy)

In-room safe, soundproofing, free WiFi, bed sheets

Twin Room (Busy)

Highlights

Soundproofed
Heating
Kitchenette
TV
Hair dryer
Private bathroom
Satellite channels
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room (Cosy)

Triple Room (Cosy) | In-room safe, soundproofing, free WiFi, bed sheets

Triple Room (Cosy)

Highlights

Soundproofed
Heating
Kitchenette
TV
Hair dryer
Private bathroom
Satellite channels
Wardrobe or closet
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Map
Hindenburgstr. 286, Moenchengladbach, NW, 41061

What's nearby

  • Hindenburgstrasse - 1 min walk - 0.0 miles
  • Kaiser-Friedrich-Halle - 13 min walk - 0.7 miles
  • Bunter Garden - 18 min walk - 1.0 mile
  • Old Market Square - 20 min walk - 1.1 miles
  • Abteiberg Museum - 20 min walk - 1.1 miles

Getting around

  • Mönchengladbach-Lürrip S-Bahn - 3 min drive
  • Mönchengladbach Central Station - 7 min walk
  • Düsseldorf Intl. Airport (DUS) - 30 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Kentucky Fried Chicken - ‬11 min walk
  • ‪Pizzeria Piazza Grande - ‬6 min walk
  • ‪Olympia Grill Am Schillerplatz - ‬8 min walk
  • ‪Maxim Döner - ‬6 min walk

About this property

Palazzo Hotel

Hotel located in Eicken
Palazzo Hotel provides amenities like a terrace and a snack bar/deli. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Tour/ticket assistance, smoke-free premises, and a vending machine
  • An elevator
Room features
All guestrooms at Palazzo Hotel offer amenities such as free WiFi and safes, in addition to sound-insulated walls and free newspapers.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • TVs with satellite channels
  • Kitchenettes, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (EUR 9.99 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 8.99 for adults and EUR 5 for children
  • Snack bar/deli

Family friendly

  • In-room kitchenette
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Kitchenette

More

  • Free daily newspapers
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: EUR 20
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (6:00 AM - 10:00 PM) and Sunday - Sunday (7:00 AM - 3:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 8.99 for adults and EUR 5 for children
  • Covered self parking fee: EUR 9.99 per night
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palazzo Hotel Mönchengladbach
Palazzo Hotel Mönchengladbach Moenchengladbach
Palazzo Mönchengladbach
Palazzo Mönchengladbach Moenchengladbach
Palazzo Hotel Hotel
Stargaze Palazzo Hotel
Palazzo Hotel Moenchengladbach
Palazzo Hotel Hotel Moenchengladbach

Frequently asked questions

Is Palazzo Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 9.99 per night. Limited spots are available.

What time is check-in at Palazzo Hotel?

Check-in start time: 4 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of EUR 20 (subject to availability).

What time is check-out at Palazzo Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 20 (subject to availability).

Where is Palazzo Hotel located?

Located in Eicken, this hotel is within a 15-minute walk of Hindenburgstrasse and Kaiser-Friedrich-Halle. Bunter Garden and Old Market Square are also within 1 mi (2 km). Mönchengladbach-Lürrip S-Bahn is 29 minutes by foot and Mönchengladbach Central Station is 7 minutes.

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Reviews

Palazzo Hotel Reviews

6.2

6.6

Cleanliness

6.0

Location

6.8

Staff & service

4.4

Eco-friendliness

6.0

Property conditions & facilities
Rating 10 - Excellent. 24 out of 197 reviews
Rating 8 - Good. 63 out of 197 reviews
Rating 6 - Okay. 49 out of 197 reviews
Rating 4 - Poor. 25 out of 197 reviews
Rating 2 - Terrible. 36 out of 197 reviews

Reviews

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience! The door lock was visibly broken and wouldn’t lock! It wouldn’t lock! Large flies in the washroom… that’s when we decided to leave. Huge stains on the carpet, finger prints all over the windows and a very sketchy neighborhood. We walked out… and lost 4 nights prepaid hotel. We hope Expedia refunds our money… and speaks to this hotel.
Stayed 4 nights in Nov 2023

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID IT!!

AVOID IT!! The room has a strong bad smell. The room is not maintained at all. It took around 30 minutes to check in with the receptionist. There is no customer service at all. I have found a room with broke door and a lot of dirt inside in-front of the door where my room is. It is written on the door that it is not safe around, and I am responsible for my stuff. The Wi-Fi never reached the third floor.
Stayed 5 nights in Aug 2023

2/10 Terrible

Marcel

Disliked: Cleanliness, staff & service, property conditions & facilities
Das kann man nicht als Hotel bezeichnen. Die reinste Katastrophe!!!
Stayed 1 night in Nov 2023

8/10 Good

Valentin

Liked: Staff & service
Sehr günstig. Preis-Leistung stimmt.
Stayed 1 night in Sep 2022

2/10 Terrible

Marcel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Verkleidung am Bett abgerissen Tür wie aufgebrochen Tür kaum abschließbar Nachttischlampe defekt Schlauch von Duschbrause defekt Wasser aus der Wand Halterung Duschbrause defekt Haltestelle Duschbrause defekt Vorhänge ausgerissen Teppich wie mit Chemiekalie bespritzt Wand unsauber nachgestrichen Einschusslöcher? Rauchmelder demontiert Kuhle in der Bettmitte 1 Keks für 2 Gäste Müllsäcke im Flur Einkaufswagen im Flur Fahrstuhl unsauber Kein WLan Parkplätze mehr oder weniger frei
Stayed 1 night in Jun 2022

4/10 Poor

Björn

Disliked: Cleanliness, staff & service
Nun das ganze Hootel ist enttäuschend. Die Zimmer heruntergekommen. Flecken auf Teppich, Vorhänge teils abgerissen. Bad: Unglaublich Toilette innen dreckig verkalkt - Dusche ebenso. Waschbecken - verstopft Sysphon dicht und stinkig. Da sollte mal ein größerer Trupp durch. Wennman jahrlang alles schleifen lässt kommt derartiges dabei heraus. Schade, denn die eigetliche Einrichtung war mal sehr ordentlich. Betten waren OK - und absolut sauber! Allerdings sollte man Rucherzimmer vielleicht nicht in Etagen haben wo Nichtraucher sind.
Stayed 3 nights in Nov 2021

8/10 Good

BJP

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff, simple but clean room

Simple hotel but clean and very friendly staff. Price/Quality ratio is good. Room is spacious
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel überbucht systematisch Zimmer und man steht mit mehreren Gästen vor der Rezeption. Dann wird Ausweichzimmer in Düsseldorf-Willich angeboten. Kein Hilfe bei der Stornierung, Kreditkartendaten müssen vorher angegeben werden. NUR ÄRGER - FINGER WEG!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nicht alle Lampen haben funktioniert
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War ok
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles umd immer wieder gerne, Service war super ,Unterkunft top gepflegt
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Was not able to stay as no staff in the hotel foun

There was no attendance at the reception. I have waited for 40 minutes, ringed the bell and called the hotel phone numbers with no response. I had then to find the alternative given that it was becoming late
Stayed 1 night in Nov 2020

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistungsverhältnis super
Stayed 1 night in Oct 2020

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon séjour

Séjour correct
Stayed 1 night in Sep 2020

6/10 Okay

Jürgen

Disliked: Cleanliness, property conditions & facilities, room comfort
Positiv: größe des Zimmers, Matraze gut, Mobiliar geht noch. Negativ: Teppichböden auf Flur erhebliche GROßE Flecken. Das ist der erste Eindruck, der war schon Bedauernswert.Obwohl das Zimmer sauber war. Ich glaube sämtliche Zimmertüren hatten Aufbruchspuren. Nicht gerade vertrauensvoll. Wir wohnten hinten heraus. Da war eine Betonwand in 10Mtr. Entfernung ein bisschen Efeu dort wachsen lassen und alles sieht besser aus. Zuggeräusche vorhanden, aber die waren nicht besonders störend. Mit ein wenig Renovierung, Teppichboden, Türen, Efeu wäre der erste Eindruck viel besser. Dann würde es auch bessere Bewertungen geben. Für das unterste Preissegment gebe ich alles in allem eine 4+
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft im Doppelzimmer hat knapp 50€ gekostet, was in Ordnung geht. Check-In war bei mir rasch, jedoch nur in Bar möglich (gab Probleme mit der Elektronik). Die Mitarbeiterin war aber stets freundlich. Der Aufzug wirkt nicht wirklich sicher und die Zimmer sind wirklich abgewohnt. Zudem hat man keine Klimaanlage, was bei 35 Grad nicht grad angenehm ist. Aufzug geht übrigens nur bis in den 4. Stock. Den letzten muss man dann zu Fuß gehen. Betten waren in Ordnung, die Dusche auch. Mir ist jedoch sauer aufgestoßen, dass die Handtücher, sowie Badetücher mit Tierfedern übersät waren. Keine Ahnung wie es dazu kam, aber empfand ich als sehr unseriös, bzw. fast schon ekelhaft. Ansonsten war die eine Nacht aber in Ordnung.
Stayed 1 night in Jul 2020

2/10 Terrible

jean-charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coronavirus reveals the true spirit

Dear Future customer, The current coronavirus disaster has revealed something rotten in the administration of this hotel. The hotel has decided to take the easy money instead of doing the right thing during a worldwide pandemic. I could not come to Germany from Italy as the country was blocked (and luckily i did not go because germany Closed his borders in the meantime). Besides, i could have potentially contaminated the whole hotel !And I asked for a refund. Despite this, the hotel made the decision to refuse me to refund my money after paying to stay at your hotel. This is not an insignificant amount of money to have evaporate. Hotels.com told me they tried to negociate with you and you refused. I thought Hotels.com customer service was effective and efficient but they were many times unreachable and unreliable (promising answers a day and replying few days later) This inhuman treatment of my request from both the Stargaze hotel and hotels.com reveals a lot. I don’t expect and contact from these 2 entities but I hope my story will give you an idea of their mentalities.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Normal kein Kühlschrank sonst solide,Frühstückspause klein nur zweier tisch
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed many time as this hotel. Always had good service and clean room
Stayed 2 nights in Mar 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unschlagbar gut und günstig

War eine Nacht im Hotel. Habe für € 34,20 noch nie in einem Hotel ein so gutes und großes Zimmer erhalten. Ruhige und zentrumsnahe Lage, der Bahnhof nur 5 Gehminuten entfernt und bei Bedarf viele Parkplätze vor dem Hotel. Sauber, ruhig, zentral, günstig und mit freundlichen Mitarbeitern.
Stayed 1 night in Jan 2020

8/10 Good

Mani, Bodensee

Liked: Cleanliness, staff & service
Gute Lage, einfache aber saubere Zimmer Nette Frau am Empfang
Stayed 1 night in Dec 2019

8/10 Good

Uwe

Liked: Cleanliness, staff & service
Preis Leistung war gut. Für so wenig Geld erwarte ich kein Luxushotel. Zum schlafen und frisch machen hat es sich gut geeignet.
Stayed 1 night in Nov 2019

10/10 Excellent

ABDELILAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smiley and helpful staff

The lovely staff on the desk speaking in English doing everything to assist you. I arrived later at 9:45 pm, the chek-in was done by the smily nice lady. She ordered for me a pizza. The restaurant + the varied buffet very nice although not a lot of space......Very small. The room was spacious I like the view in despite of the small noise from trains which passed all day.
Stayed 5 nights in Nov 2019

8/10 Good

Christopher

Liked: Staff & service, room comfort

A good hotel.

Stargate Palazzo is okay. The location is good just a short walk from the Hauptbahnhof. The area is okay too. The rooms are spacious and the single bed is large but smaller than a standard double bed. The carpets could do with a good clean but for the money it’s fine and I will stay again. The staff are friendly enough, the breakfast is plentiful and although there is no tea or coffee making facilities in the room, they do sell some drinks and snacks on reception.
Stayed 1 night in Nov 2019

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service near train station
Stayed 3 nights in Oct 2019
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Policies

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