The man working at the desk put in the wrong email address for me. He didn't look at what I'd written down, but just assumed it was my whole last name. I don't know what was sent to the wrong address, but once he put the right one in I received an invoice that had my full name, my partner's full name, my home address, phone number and the last four digits of my credit card. This seems like a serious privacy/security breach. I'll have to constantly monitor my accounts to make sure there isn't an issue.
The room itself is fine, but very small. The hotel seems to be new or newly renovated, so everything is clean. I thought they cleaned every other day but they do it every third day. I had to request clean towels and toilet paper, it felt more like staying a youth hostel than a hotel. Except it's very expensive.
The terrace of the hotel has an amazing view of the mountains. This was definitely the highlight of staying at the hotel.
The location is okay, it's about a ten minute walk to town because you have to go around the train tracks. It's convenient for using the free train/bus shuttles and for walking to the spirit gorge and the cable car.
The breakfast is okay, cold cuts, cheese, cereal, boiled eggs, bread and yogourt. The coffee makes it worthwhile since they have the machine to make different types of coffee.