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W Mexico City

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

W Mexico City, near Paseo de la Reforma, offers a peaceful garden retreat and rejuvenating spa treatments like body scrubs and facials. The eco-certified hotel provides free WiFi, bike rentals, and multilingual staff. Guests praise the helpful team and convenient location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premier Suite, 1 Bedroom, City View, Corner

Premier Suite, 1 Bedroom, City View, Corner | Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite, 1 Bedroom, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillowtop bed
Bathrobes
  • 47 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner (urban)

Suite, 1 Bedroom, City View, Corner (urban) | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner (urban)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillowtop bed
Bathrobes
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed with Sofa bed, Balcony, City View

Penthouse, 1 King Bed with Sofa bed, Balcony, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse, 1 King Bed with Sofa bed, Balcony, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillowtop bed
Hair dryer
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Balcony, City View

Penthouse, 1 King Bed, Balcony, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse, 1 King Bed, Balcony, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Wonderful King Room

  • Sleeps 3

View all photos for Wonderful Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Wonderful Two Queen Room

  • Sleeps 3

View all photos for Spectacular Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Spectacular Two Queen Room

  • Sleeps 3

View all photos for Spectacular King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Spectacular King Room

  • Sleeps 3

View all photos for Fabulous King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Fabulous King Room

  • Sleeps 2

View all photos for Fabulous Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Fabulous Two Queen Room

  • Sleeps 3

View all photos for Cool Corner Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Cool Corner Suite

  • Sleeps 3

View all photos for Fantastic Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Fantastic Suite

  • Sleeps 3

View all photos for Extreme WOW Suite

Lobby

Extreme WOW Suite

  • Sleeps 3

View all photos for Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

  • Sleeps 3

Penthouse, 1 King, Sofa Bed, City View, Top Floor, Balcony

  • Sleeps 3

Ph I, Penthouse, 1 King, City View, Top Floor, Balcony

  • Sleeps 3

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About the neighborhood

Map
Campos Eliseos 252, Chapultepec, Mexico City, 11560

What's nearby

  • Avenida Presidente Masaryk - 3 min walk - 0.2 miles
  • Lincoln Park - 3 min walk - 0.2 miles
  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Auditorio Nacional - 3 min walk - 0.2 miles
  • Chapultepec Park - 7 min walk - 0.4 miles

Getting around

  • Auditorio Station - 8 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪Cantina La No. 20 - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Bajío - ‬2 min walk
  • ‪Living Room Bar - ‬1 min walk
  • ‪Testal - ‬2 min walk

About this property

W Mexico City

Luxury hotel near Paseo de la Reforma
Close to Auditorio Nacional and Chapultepec Park, W Mexico City provides a terrace, a garden, and dry cleaning/laundry services. Indulge in a facial, a massage, and a body scrub at the onsite spa. Be sure to enjoy Mexican cuisine and more at the two on-site restaurants. In addition to a bar and a health club, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • Massage treatment rooms, multilingual staff, and an elevator
  • A banquet hall, a 24-hour front desk, and wedding services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 237 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and hair dryers
  • 30-inch TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 640 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 640 for adults and MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

Frequently asked questions

Is W Mexico City pet-friendly?

Yes, W Mexico City allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 550 per pet, per stay. A cleaning fee of MXN 1350 also applies.

How much is parking?

Valet parking is available for MXN 90 per night.

What time is check-in at W Mexico City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at W Mexico City?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is W Mexico City located?

Located in Polanco, this luxury hotel is within a 5-minute walk of Campo Deportivo Militar Marte, Paseo de la Reforma, and Auditorio Nacional. Chapultepec Park and Antara Polanco are also within 1 mi (2 km). Auditorio Station is 8 minutes by foot and Polanco Station is 12 minutes.

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W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 675 out of 1004 reviews
Rating 8 - Good. 166 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

nigel

Liked: Cleanliness, amenities, property conditions & facilities
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
Stayed 1 night in Nov 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, excellent location, excellent service, excellent restaurants!
Stayed 3 nights in Aug 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Shamli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location with easy access to fabulous restaurants and nearby park and attractions. The hotel room was quite spacious for a girls trip. The hotel staff was attentive and pleasurable. They ensured we were supported during our stay. Nice hotel and safe area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean property. Awesome neighborhood with lots to do and see.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect, nice hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to go to Polanco, Lomas and the turibus stops a block away
Stayed 2 nights in Aug 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.
Stayed 3 nights in Jun 2025

10/10 Excellent

DAYSI

Liked: Cleanliness, staff & service, property conditions & facilities
Love environment around
Stayed 3 nights in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great, hotel is very pretty and the area is very nice
Stayed 1 night in Mar 2025

2/10 Terrible

Hubert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beware travelers, it is not a 5-star hotel. Rooms are poorly maintained (dented and scratched furniture) and the common areas are worn out. Not worth the asked price at all. Very disappointed.
Stayed 3 nights in Oct 2025

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
I asked the staff about m
Stayed 3 nights in Sep 2025

8/10 Good

Elliot Sanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polanco is a nice alternative to Condessa. Hotel is located in the quiet heart of Polanco...very walkable for food and coffee. Lobby is well appointed but room decor is on the border between eurochic and vulgar. The art and green light around the bed come to mind on that latter end of the continuum. Room was large. Shower was wonferful. Bed and linens was very comfortable . Toiletries were high end. Room was clean but had to ask for daily cleaning two days when we returned in late afternoon and the room still hadn't been cleaned. Service kind. All were patient with our Spanish. Would stay there again but also want to explore other CDMX hotels.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and super friendly!
Stayed 4 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, loved the staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jasson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Sep 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't ask for a better stay location. Invigorating design, staff efficiency and friendliness, clean, easy walking to many restaurants and shopping. Would highly recommend the W for your next stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2025

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, safe area, beautiful rooms
Stayed 4 nights in May 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The staff was so helpful especially the concierge who plans a number of trips for our family
Stayed 5 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Nov 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.
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Policies

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