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Hyatt Regency Mexico City

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Luxury
5.0 star property
9.4

Exceptional

Modern elegance in vibrant Polanco

Surrounded by the vibrant Polanco district, this modern hotel offers easy access to Chapultepec Park and upscale dining and shopping. Unwind in the heated pool with park views, indulge in the spa, or enjoy the inviting bar and lounge.

Popular amenities

  • Bar

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Club Room, 1 King Bed (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

9.2 out of 10
Wonderful
(74 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds

8.8 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (View)

Room, 2 Twin Beds (View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds (View)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Regency)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Twin Beds (Regency)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Regency, Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Executive Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Separate bedroom
  • 93 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View) | View from room

Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 2 Twin Beds (Regency, High Floor)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Regency, High Floor)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed (Regency, High Floor)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2015
Egyptian cotton linens
Select Comfort bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

King Room

  • Sleeps 3

King Room with ADA Shower

  • Sleeps 3

Twin Room with Park View

  • Sleeps 2

View all photos for Club King Room High Floor

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club King Room High Floor

  • Sleeps 3

View all photos for Club Twin Room High Floor

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Club Twin Room High Floor

  • Sleeps 2

View all photos for Presidential Suite

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite

  • Sleeps 3

View all photos for King or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

King or Twin Room

  • Sleeps 2

View all photos for 2 Twin Beds Club Access

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

2 Twin Beds Club Access

  • Sleeps 2

1 King Bed Club Access

  • Sleeps 3

Executive Suite

  • Sleeps 3

Regency King Suite

  • Sleeps 3

Room With 2 Twin Beds

  • Sleeps 2

View all photos for Park King

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Park King

  • Sleeps 3

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About the neighborhood

Map
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City, 11560

What's nearby

  • Paseo de la Reforma - 2 min walk - 0.1 miles
  • Parque Zoologico de Chapultepec - 3 min walk - 0.2 miles
  • Avenida Presidente Masaryk - 3 min walk - 0.2 miles
  • Auditorio Nacional - 7 min walk - 0.4 miles
  • National Museum of Anthropology - 10 min walk - 0.6 miles

Getting around

  • Auditorio Station - 4 min walk
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Regency Club - ‬1 min walk
  • ‪Alfredo Di Roma - ‬4 min walk
  • ‪Agua y Sal Cebichería - ‬5 min walk
  • ‪Yoshimi - ‬1 min walk
  • ‪Au Pied de Cochon - ‬1 min walk

About this property

Hyatt Regency Mexico City

Luxury family-friendly hotel near Auditorio Nacional
Close to Paseo de la Reforma and Chapultepec Park, Hyatt Regency Mexico City provides a terrace, shopping on site, and a coffee shop/cafe. Indulge in a body scrub, a massage, and a facial at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Latin American cuisine. Fitness classes are offered at the 24-hour gym; the property also has a garden, dry cleaning/laundry services, and car rentals on site. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool along with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • 3 outdoor tennis courts, express check-out, and express check-in
  • Guest reviews say great things about the helpful staff and location
Room features
All 755 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Free toiletries and hair dryers
  • LCD TVs with premium channels
  • Childcare services, video-game consoles, and video games

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 7.30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • AMADO
  • RULFO
  • TEPPAN GRILL
  • YOSHIMI

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 1987
  • Renovated entire property - July 2015

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with premium cable channels
  • Video game console
  • Video games

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Valet parking fee: USD 7.3 per day
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Mexico City
Hyatt Regency Hotel Mexico City
Hyatt Regency Mexico City
Mexico City Hyatt
Mexico City Hyatt Regency
Regency Hyatt Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Hotel

Frequently asked questions

Does Hyatt Regency Mexico City have a pool?

Yes, this property has an indoor pool.

Is Hyatt Regency Mexico City pet-friendly?

Yes, Hyatt Regency Mexico City allows cats and dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hyatt Regency Mexico City?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hyatt Regency Mexico City?

Check-out is at noon.

Where is Hyatt Regency Mexico City located?

This family-friendly Mexico City hotel is located in the entertainment district, within a 10-minute walk of Parque Zoologico de Chapultepec, Paseo de la Reforma, and Auditorio Nacional. Angel of Independence Monument is 1.8 mi (2.9 km) away. Auditorio Station is only a 4-minute walk and Polanco Station is 11 minutes.

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Reviews

Hyatt Regency Mexico City Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.6

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 1068 out of 1327 reviews
Rating 8 - Good. 151 out of 1327 reviews
Rating 6 - Okay. 53 out of 1327 reviews
Rating 4 - Poor. 22 out of 1327 reviews
Rating 2 - Terrible. 33 out of 1327 reviews

Reviews

10/10 Excellent

Maria Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and enjoy CDMC
Stayed 4 nights in Nov 2025

10/10 Excellent

diego

Liked: Cleanliness, amenities, property conditions & facilities
Always the best hotel to stay in CDMX
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose M

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel , nice room and excellent customer service I'll definitely recommend it
Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay…..
Stayed 6 nights in Sep 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience. The room was clean, and staff was very helpful and courteous. Do try the breakfast buffet, the food is absolutely delicious! Will stay here again
Stayed 4 nights in Nov 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place to stay!
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms where awesome
Stayed 2 nights in Oct 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location
Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel! Amazing staffing food and amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

ELVA VIVIANA

Liked: Cleanliness, staff & service, amenities
Amazing staff!
Stayed 4 nights in Oct 2025

10/10 Excellent

Hardave

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here twice and our group loved it both times.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a good area, very clean and employees provide excellent service, thank you Alfredo and the wait staff on the 40th floor!
Stayed 4 nights in Oct 2025

10/10 Excellent

SINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed in a vibrant neighborhood with a diverse restaurants in the area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel, breakfast, gym, and nice room.
Stayed 2 nights in Aug 2025

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel !
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff was very friendly and professional. Lots of restaurants and shopping within walking distance and it was a safe area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities
Great service good good
Stayed 6 nights in Oct 2025

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best high class option in Polanco! Amazing Service and location!
Stayed 1 night in Sep 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great
Stayed 1 night in Oct 2025

10/10 Excellent

Audelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reyna at the front desk was incredible with my family and I, the whole staff was too!
Stayed 3 nights in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Would highly recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2025

10/10 Excellent

imelda

Liked: Amenities
I like this hotel because is very nice, comfortable, good restaurants and has a good ubication in polanco
Stayed 1 night in Aug 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the property was excellent except the front desk. Concierge was extremely helpful. The breakfast is great and so is the lunches and dinners.
Stayed 5 nights in Oct 2025
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