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Aparthotel

Alteza Polanco

Property class: 4

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Photo gallery for Alteza Polanco

A hotel with a modern facade, large windows, and a visible entrance with a Christmas tree decoration. - Alteza Polanco (Mexico City)
A breakfast setup on an outdoor terrace with a table, plates, cups, and a vase of flowers. - Alteza Polanco (Mexico City)
A hotel room with a large bed, bedside tables, a desk, a chair, and a window with curtains. - Alteza Polanco (Mexico City)
A restaurant with outdoor seating, a visible kitchen area, and a sign reading "Alteza Polanco". - Alteza Polanco (Mexico City)
A modern gym with wooden flooring, a mirrored wall, and exercise equipment including dumbbells and treadmills. - Alteza Polanco (Mexico City)
Located close to Plaza Polanco and Plaza Carso Shopping Center, Alteza Polanco provides a terrace, dry cleaning/laundry services, and a fireplace in the lobby. Treat yourself to a sports massage or other spa services. Free in-room WiFi is available to all guests, along with a gym and conference space.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Laundry
  • Spa
  • Gym

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Double Beds

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

A hotel room with two beds, a TV, a desk, and a window with curtains.

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a TV, a lamp, and a vase with flowers.

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

A hotel room with a large bed, wooden flooring, a nightstand with a lamp, and a window with orange curtains.

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window offering a view of the city.

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

A hotel room with a large bed, wooden floor, a wooden door, and two bedside tables with lamps.

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

A hotel room with a large bed, two bedside tables with lamps, a chair, and a door leading to a bathroom.

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Polanco, a neighborhood in Mexico City, Alteza Polanco is in the entertainment district. Jumex Museum and Soumaya Museum are cultural highlights, and travelers looking to shop may want to visit Plaza Polanco and Plaza Carso Shopping Center. Don't miss out on a visit to Acuario Inbursa. Visit our Mexico City travel guide
View more Aparthotels in Mexico City
Map
Blas Pascal No. 111, Mexico City, 11510

What's nearby

  • A modern shopping mall with a central atrium, glass railings, and outdoor seating areas.
    Antara Polanco
    12 min walk - 0.7 miles
  • A cityscape with modern skyscrapers, a distinctive curved building, and a sports field on top of one building.
    Soumaya Museum
    12 min walk - 0.7 miles
  • Plaza Polanco
    1 min walk - 0.1 miles
  • Plaza Carso Shopping Center
    10 min walk - 0.6 miles
  • U.S. Embassy
    14 min walk - 0.8 miles

Getting around

  • Polanco Station
    3 min drive
  • Mexico City Fortuna Station
    9 min drive
  • Benito Juarez International Airport (MEX)
    40 min drive

Restaurants

  • La Casa de Toño
    3 min walk
  • Tierra Garat
    1 min walk
  • Josélo Café
    4 min walk
  • Regma Express
    3 min walk
  • Hosteria de la Selva Negra
    2 min walk

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 16 to 26 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bed sheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 1 building
  • 70 units
  • 8 floors
  • Built in 2014
  • Reception hall

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Alteza Polanco pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

What time is check-out at Alteza Polanco?

Check-out is at noon.

Does Alteza Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Alteza Polanco located?

Located in Polanco, this aparthotel is within a 10-minute walk of Plaza Polanco and Plaza Carso Shopping Center. Antara Polanco and Acuario Inbursa are also within 15 minutes. Polanco Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Alteza Polanco Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 371 out of 697 reviews
Rating 8 - Good. 196 out of 697 reviews
Rating 6 - Okay. 85 out of 697 reviews
Rating 4 - Poor. 29 out of 697 reviews
Rating 2 - Terrible. 16 out of 697 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The breakfast restaurant is excellent. The staff were very friendly and helpful. The accommodation was very nice, modern and clean.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Check-in, communication
The room was fairly clean. Staff was nice. It's a great area for business and shopping as well. Definitely not a vacation hotel, more of a just a place to sleep, shower and head out.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Nice place, friendly staff but the room was quite old, not a real junior suite. Quite expensive, maybe because of the high season
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are comfortable and nicely appointed. Friendly and helpful staff. Great offerings at breakfast and good restaurant choices nearby. I would definitely stay here again.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
All was smooth and team is awesome !! good place to stay!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing service, excellent location
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel, staff and service
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and as expected! Staff was polite and professional. The room was cozy and a/c super cold. It was on the very edge of Polanco but still very walkable and centrally located. My only complaint is that it took a bit of tries to figure out the hot and cold water in the shower but figured it out.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Solid. Good location.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
It is a nice well located hotel in the Polanco Corporate Area.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A good place to be. The staff are nice, warm, friendly and helpful.
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was a very nice stay, the hotel is air conditioned and has an excellent location, just 10 minutes walk from a shopping plaza with Chedraui select, Costco, and one of the most important museums in the city, the Soumaya Museum and the Jumex Museum.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Employees were really nice and polite
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Friendly staff. Room was clean, and everything close by.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
People are extremely friendly and helpful
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025