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Kocai

Property class: 3

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Consider a stay at Kocai and take advantage of a free breakfast buffet, a terrace, and a garden. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a restaurant.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, memory foam beds, WiFi (free)

Comfort Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down comforters, memory foam beds, WiFi (free)

Classic Double Room

  • Garden view
  • 5 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Izamal, Kocai is in the historical district. Centro Cultural y Artesanal is a local attraction and if an activity is on the agenda, Itzamna Park and Kinich Kak Moo Ruins are worth checking out. Visit our Izamal travel guide
Map
49 #261 entre calle 28A y 28, 261, Izamal, YUC, 97540

What's nearby

  • A courtyard with arches, a yellow building, and a green lawn.
    Convent of San Antonio de Padua
    15 min walk - 0.8 miles
  • Centro Cultural y Artesanal
    15 min walk - 0.8 miles
  • Itzamna Park
    15 min walk - 0.8 miles
  • Kinich Kak Moo Ruins
    20 min walk - 1.1 miles
  • Cenote Chihuán
    46 min drive - 21.3 miles

Getting around

  • Mérida International Airport (MID)
    81 min drive

Restaurants

  • Restaurante Zamna Izamal
    19 min walk
  • Restaurant Café "Los Arcos
    20 min walk
  • Restaurante Kinich
    3 min drive
  • Flor De Izamal
    15 min walk
  • Maria 33
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 28 2024 to July 27 2026 (dates subject to change).
The following facilities are closed on Tuesday, Wednesday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 250 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Visa

Important information

Optional extras

  • Pet fee: MXN 250 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Frequently asked questions

Does Kocai have a pool?

Yes, this property has an outdoor pool.

Is Kocai pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Kocai?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Kocai?

Check-out is at 12:30 PM.

Where is Kocai located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Convent of San Antonio de Padua, Centro Cultural y Artesanal, and Itzamna Park. Kinich Kak Moo Ruins is 1.2 mi (1.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kocai Reviews

6.8

7.4

Cleanliness

5.0

Amenities

7.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 2 out of 5 reviews

Reviews

Verified review

2/10 Terrible

Laura lugo

El lugar esta cerrado ya no funciona
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya no existe este hotel ya que fue perdída total en un accidente … el problema es q aún aparece en esta pagina y t confirman tu reserva por correo y al llegar no tienes donde hospedarte ya que el hotel ya no está en función “cerro por completo”
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones están increíbles! Y el lugar hermoso!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atencion es muy buena :) en las noches estaba muy fresco no nos hizo falta que no tuviera clima, durante el dia con la alberca uno se refresca super bien !!
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Nuria

Stayed 1 night in Jan 2024