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Hotel Santiago Trinidad

Property class: 2.5

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Photo gallery for Hotel Santiago Trinidad

A narrow courtyard with a bed, potted plants, a fountain, and outdoor seating. - Hotel Santiago Trinidad (Mérida)
A small pool with a tiled border, a staircase with decorative tiles, and a stone wall in the background. - Hotel Santiago Trinidad (Mérida)
A hotel lobby with a checkered floor, a reception desk, a bench with a colorful cushion, and a sign for 'KAVIA HOTELS'. - Hotel Santiago Trinidad (Mérida)
A checkered floor, outdoor seating area with tables and chairs, and a staircase leading to an upper level. - Hotel Santiago Trinidad (Mérida)
A hotel room with two beds, a TV mounted on the wall, a ceiling light, and a view of the courtyard. - Hotel Santiago Trinidad (Mérida)
Close to Plaza Grande and Mérida Cathedral, Hotel Santiago Trinidad provides a terrace, a garden, and more. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Housekeeping

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a large bed, a red bedspread, white pillows, and a nightstand with a lamp.

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a TV mounted on the wall, a ceiling light, and a view of the courtyard.

Double Room, 2 Double Beds

  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

A hotel room with a bed, a small seating area with two chairs, a TV mounted on the wall, and a ceiling light.

Triple Room

  • 10 sq m
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Located in Mérida, Hotel Santiago Trinidad is in the city center. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Centro Cultural El Olimpo and House of Culture of the Mayab are also worth visiting. Visit our Mérida travel guide
Map
Calle 62 No. 464, Entre 55 y 57, Centro, Mérida, YUC, 97000

What's nearby

  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    7 min walk - 0.4 miles
  • A park with benches, trees, and a large sign spelling "MÉRIDA".
    Plaza Grande
    7 min walk - 0.4 miles
  • A busy urban street lined with trees and street lamps, with cars parked on the side and moving on the road.
    Paseo de Montejo
    10 min walk - 0.6 miles
  • Parque Santa Lucía
    2 min walk - 0.1 miles
  • Universidad Autónoma de Yucatán
    2 min walk - 0.1 miles

Getting around

  • Teya-Merida Station
    24 min drive
  • Mérida International Airport (MID)
    18 min drive

Restaurants

  • La Chaya Maya
    1 min walk
  • Museo de la Gastronomía Yucateca
    1 min walk
  • La Tratto Santa Lucía
    2 min walk
  • La Bierhaus
    2 min walk
  • Bistrola 57
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (MXN 288 per day)
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 180 for adults and MXN 180 for children

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 180 for adults and MXN 180 for children
  • Self parking fee: MXN 288 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Alcohol is not served or permitted at this property
Parking height restrictions apply

Frequently asked questions

Does Hotel Santiago Trinidad have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–9:00 PM.

Is Hotel Santiago Trinidad pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for MXN 288 per day. Limited spots are available.

What time is check-in at Hotel Santiago Trinidad?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santiago Trinidad?

Check-out is at noon.

Where is Hotel Santiago Trinidad located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Parque Santa Lucía, Plaza Grande, and Mérida Cathedral. Paseo de Montejo is 0.5 mi (0.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santiago Trinidad Reviews

7.2

Good

7.8

Cleanliness

8.6

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 78 out of 324 reviews
Rating 8 - Good. 120 out of 324 reviews
Rating 6 - Okay. 64 out of 324 reviews
Rating 4 - Poor. 33 out of 324 reviews
Rating 2 - Terrible. 29 out of 324 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed in this beautiful colonial Kavia hotel before in the heart of the historic central district of Mérida. A light breakfast is available in the courtyard. The rooms are updated and quiet and the staff are thoughtful and friendly.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Rooms were neglected, water pressure on one of the rooms was bad and when we bring that up the front desk person got upset. Let them know that the rooms don’t look nothing like what they are showing on the website. Sheets weren’t cleaned, curtains were just hanging from a nail, air conditioner was trowing debris. Water was coming out from the bottom front of the toilet. Location wise was very good because is very close to el Zocalo,
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The ambience of the hotel and the staff.
Stayed 7 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good sleep!

Nice hotel in a good location with clean rooms and comfortable beds.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Great location

The place was good for the price. Great A/C and close to city Center. Was a clean hotel the pool was too dirty to use did not look like the pictures.
Stayed 1 night in Jun 2022
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were ok, but the overall state of the hotel was terrible. The showers had no water pressure, took many minutes to become warm. It seemed that much of the technology was ancient including the AC and television. The pool was very dirty, as well as the central fountain spilling water out onto the floor. Overall, the hotel should put more time and money into maintaining the property so that customers can enjoy their stay.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely worse hotel I've ever been to. I walked into the room and immediately checked out to go to a different hotel. The place is very old, run down, and has mold everywhere the smell was terrible. After noticing mold I noticed behind some rubber trim along the floor there was animal feces. Which then I realized why it smelled so bad in the room on top of the sour water and mold odor. It says parking is available however they send you down and across the street to a parking lot that charges by the hour during the day. Then you pay the hotel by the hour at night. I parked long enough to check in and back out and was still charged the full amount when I was parked for literally 15 minutes. This place honestly needs shut down. Very bad.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There were too many mosquitos in the room.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attractive colonial hotel

I enjoyed the colonial feel of the hotel and the location was convenient but that came with a price. That is by 6am you could here the sounds of the traffic. The front room had high ceilings, wood fixtures, and pasta tiled flooring. Perhaps further to the back of the hotel noise would not be an issue. The narrow courtyard were the pool was, meant the likehood of having a dip with the sun on high was limited. But good value overall.
Stayed 1 night in Dec 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, the heat pump leaked and I almost ended up on my back. The TV didn’t work. The Hotel itself was old and broken down and in need of repair. Wasn’t even worth the 40 dollars a night I paid for it.
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities
La alberca es pequeña, El último dia que nos hospedamos se fue la luz en la tarde y no habia regresado cuando salimos del hotel. ellos no controlan eso pero el personal no fue capaz de indicarnos si habian levantado un reporte y se negaron a realizar alguna bonificacacion dado que toda la noche estuvimso con calor
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la ubicacion del hotel es fabulosa. esta centrica y hay de todo al rededor
Stayed 8 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben incorporar cafetera, pequeño escritorio para trabajar, y telefono para llamar a recpecion.
Stayed 13 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es cómoda y funcional, solo tuve algunos detalles con el agua caliente que no tenía mucha presión. Algo decepcionante fue que el estacionamiento no es gratuito y eso no es claro en la publicación, con el pago del estacionamiento terminé pagando casi el precio normal de la habitación sin descuento.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
El baño no funcionaba, y no contaba con estacionamiento privado
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien el único problema es el sanitario pero eso es problema general en Mérida
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
La ubicación y la atención del personal es increíble. La habitación está ok, tenía un olor a humedad, cuando llovió se filtró un charco de agua. El estacionamiento es adicional, lo cual sube el precio del lugar.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Precio-calidad.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo limpio, solo que las puertas ya son algo antiguas y degradadas por el tiempo pero por lo general todo bien, buena atención con todos los servicios
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien ubicado. La alberca está chica en comparación con las fotos. La limpieza sin problema, el único inconveniente es que tenían poco personal y en ocasiones no alcanzan a arreglar la habitación durante la estancia. No pedí el desayuno.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
El lugar es rústico, limpio y a buen precio, con excelente ubicación, las habitaciones son pequeñas y basicas, la tele es muy pequeña, el aire acondicionado es adecuado, el baño es funcional, sin embargo, el inodoro se mantenía tapado constantemente, solo dan toalla de cuerpo, no ponen ni toalla de manos ni tapete, el papel de baño es super corriente, tuve que ir a comprar uno de marca porque parecía lija el que ponen, no hay botellas de agua ni nada extra, pagas por lo más básico, la alberca nada que ver con fotos, es pequeña y vieja, ni siquiera se antoja meterse, aunque es mas como un chapoteadero, el personal es amable sin exagerar en lo servicial y la salida del baño a la cama no es muy segura, una persona mayor tiene el riesgo de caerse, yo me caí y me lastimé muy feo la pierna, pienso que un niño o un adulto mayor puede correr mas riesgo de lastimarse. Creo que para ir de rápido a merida puede ser una opción, aún así, yo no volvería, creo que por el precio o incluso invirtiendo un poquito más puedes tener una mejor opción.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Lugar super centrico
Stayed 4 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
La première chambre qui nous était allouée avait une toilette défectueuse, la deuxième change qui nous a été allouée n'avait pas de fenêtre et nous n'avions pas pu changer à nouveau. Je ne recommande pas, Santa Lucia à côté est beaucoup mieux.
Stayed 1 night in Nov 2025