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Hotel Real Mercedes

3.5 star property
Travelers unwind with rejuvenating massages at Hotel Real Mercedes, soak up sunshine by the pool, and let daily cares fade with attentive concierge assistance

Choose dates to view prices

Photo gallery for Hotel Real Mercedes

A swimming pool with a tiled deck and blue LED lights. There are outdoor chairs and umbrellas, and a small house-like structure. - Hotel Real Mercedes (Mérida)
A grand chandelier hanging from the ceiling in a spacious room with a modern staircase. - Hotel Real Mercedes (Mérida)
A multi-level hotel with outdoor seating areas, a pool, and a well-lit atrium. - Hotel Real Mercedes (Mérida)
A stone wall with a framed mirror reflecting a decorative light sculpture. - Hotel Real Mercedes (Mérida)
A living room with a brown leather sofa, a table with a plant, a chandelier, and a wall-mounted mirror. - Hotel Real Mercedes (Mérida)
Hotel Real Mercedes offers spa indulgences and practical amenities. Enjoy continental breakfast at Colibri, book massages and manicures/pedicures, or relax at the outdoor pool. Free WiFi and concierge services connect guests to nearby attractions.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A neatly arranged hotel room with a large bed, a bedside table with a lamp, a small table with chairs, and a window with curtains.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with two beds, a desk, and a chair.

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Room

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a small refrigerator, and a window with curtains.

Junior Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 1 King Bed

A neatly made bed with a beige bedspread, red pillows, and a white towel. There is a wooden nightstand with a lamp and a telephone.

Basic Double Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mérida Centro, a neighborhood in Mérida, is home to Hotel Real Mercedes. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Galerias Mall. Zoological Park of Centenario and House of Culture of the Mayab are also worth visiting. Visit our Mérida travel guide
Map
Av. Itzáes, 261, Mérida, YUC, 97070

What's nearby

  • A palm tree on a beach with clear blue sky and ocean.
    Yucatan International Convention Center
    4 min drive - 1.4 miles
  • A monument at dusk with light trails from vehicles on the road.
    Paseo de Montejo
    4 min drive - 1.6 miles
  • Park of the Americas
    8 min walk - 0.5 miles
  • Paseo 60
    4 min drive - 1.4 miles
  • Parque Zoológico del Centenario
    4 min drive - 1.4 miles

Getting around

  • Teya-Merida Station
    33 min drive
  • Mérida International Airport (MID)
    13 min drive

Restaurants

  • Poder Del Sazón
    9 min walk
  • Restaurante Marinos
    9 min walk
  • KFC
    5 min walk
  • El Tio Ciro
    9 min walk
  • Los Bisquets Bisquets Obregón
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Pool loungers

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 33 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 250 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Real Mercedes have a pool?

Yes, this property has an outdoor pool.

Is Hotel Real Mercedes pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 250 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Real Mercedes?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Real Mercedes?

Check-out is at noon.

Where is Hotel Real Mercedes located?

Located in Mérida Centro, this hotel is 0.2 mi (0.2 km) from Merida Clinic and 1.4 mi (2.3 km) from Paseo de Montejo. Park of the Americas and Zoological Park of Centenario are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Real Mercedes Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 56 out of 108 reviews
Rating 8 - Good. 37 out of 108 reviews
Rating 6 - Okay. 6 out of 108 reviews
Rating 4 - Poor. 4 out of 108 reviews
Rating 2 - Terrible. 5 out of 108 reviews

Reviews

Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious . Excellent location to dining options
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Clean and spacious rooms.
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for a combination of location, price, and amenities. It's a nice hotel, clean, quiet, comfortable including the beds. Breakfast was included in our booking but as I noticed on reviews elsewhere beforehand, it did turn out to be light with just fruit, toast, coffee and juice so anyone accustomed to a larger breakfast would want to supplement with additional items they have available for purchase (i.e. eggs).
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Belkis

Liked: Cleanliness, amenities, property conditions & facilities
The property is super cleaned and they service the rooms daily. The elevator was not working. AC is only in the rooms. Cindy the receptionist was super kind and helpful. She made the difference during my stay. Overall, it's a nice place.
Stayed 5 nights in May 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We had the room closest to the street and elevator. I was assuming we would t get much sleep. I was expecting lots of noise. To my surprise it was very quiet and I slept great. I would stay here again!
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good, parking is tough. No elevator. Our bathroom door has scratch marks from the dogs. Pool looked dirty. Very clean hotel in the rooms, lobby, etc
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service
Comfortable rooms!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Milca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Maureen

Liked: Amenities
Everything is going good... Tv with Netflix etc breakfast.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Katia

Liked: Cleanliness
the room was clean but is very noise, there is a school next to it.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service
Well kept property near medical facility. Quiet AC and clean spacious room. Downstairs overhead too low!
Stayed 2 nights in Nov 2022
Verified review

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong chemical smell in the rooms, cheaper rooms have no windows, noisy outside (sound like a school next door), no restaurants in proximity, unfriendly service, terrible breakfast. Never again!
Verified review

10/10 Excellent

Obdulia Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, personal de recepción muy amables y con disponibilidad a ayudarte en todo momento.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

AlanAntonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen buenas camas y las almohadas están chidas
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy agradable, limpio, habitaciones amplias, el horario del uso de la alberca muy bueno, lo mejor que aceptan mascotas ( no lleve a mi perrita) pero es bueno saber, y muy cerca hay negocios de comida, tiendas de autoservicio. Sin duda regresaria
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Claudia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Viajamos en grupo y de las 8 habitaciones reservadas, nos cancelaron 3 sin previo aviso, oh sorpresa. La habitación limpia, desayuno deja michisisisisimo que desear y la persona que está ahí súper mal carácter y aptitud, solo un joven de recepción amable pero las señoritas fatal, todas de genio y de muy mala manera contestaban. Le doy 4/10
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Luis Antonio

Muy cómodo y en super ubicación, la recepciónista muy amable y atenta.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

LETICIA ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar bonito y estratégico dentro de mis necesidades en ese momento, todo muy limpio, el desayuno continental rico y suficiente (café, leche, cereal, pan y tres tipos diferentes de frutas, mantequilla y mermelada) desafortunadamente le tocaba mantenimiento a la alberca y no pudimos entrar pero el jardín es bonito, el estacionamiento en pequeño y un poco difícil de maniobrar, no tiene elevador (solo tiene 2 pisos) pero puede ser una pequeña limitante por si algún huésped tiene dificultades motoras. Lo recomiendo!
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Maria

Limpio, personal amable, diversos lugares para comer y hacer compras. En los alrrededores.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Jose Luis Hernández

Liked: Cleanliness, property conditions & facilities
Reservamos por dos noches, aunque anteriormente nos habíamos hospedado ahí varias veces sin ningún problema. Hemos visto que el hotel decayó un poco; las camas están duras y la habitación que nos dieron tenía colchas que se notaban algo empolvadas; la limpieza en general es buena. Otro detalle es que el desayuno (que es cortesía), en recepción nos dijeron que si desabamos proteínas o alguna otra cosa era costo extra (que por nosotros no había problema) pero no hay alguien que atienda directamente el bufette, además tienes que levantar tus platos y llevarlos a la cocina que tienen, donde pudimos observar fruta algo echada a perder.
Stayed 2 nights in Feb 2026