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Hacienda Xcanatun, Angsana Heritage Collection

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An outdoor dining area with wicker furniture and a pool in the background. - Hacienda Xcanatun, Angsana Heritage Collection (Mérida)
Property video
A modern interior with a stone wall, wooden furniture, and a large window overlooking greenery. - Hacienda Xcanatun, Angsana Heritage Collection (Mérida)
A pool area with lounge chairs and umbrellas, surrounded by greenery, under a shaded pergola. - Hacienda Xcanatun, Angsana Heritage Collection (Mérida)
A modern hotel lobby with a central reception desk, wooden flooring, and large windows offering a view of greenery. - Hacienda Xcanatun, Angsana Heritage Collection (Mérida)
Luxury
5.0 star property
9.4

Exceptional

Tranquil oasis in Mérida

A 400-year-old hacienda turned luxury retreat features three swimming pools amid tropical gardens. Attentive staff address guests by name, while Casa de Piedra restaurant serves Yucatecan and Italian cuisine. Private patios with hammocks create personal sanctuaries just 20 minutes from downtown.

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Kij Master Suite - King

A four-poster bed with a wooden frame, white linens, and two bedside lamps.

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

A bedroom with a large bed, wooden headboard, bedside lamps, and a view of the outdoors through an open door.

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

A hotel room with a wooden bed, two bedside lamps, a bench, and a patterned floor.

Yaab Ambassador Suite - King

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Xcanatun Pool Suite

A hotel room with a large bed, a desk with a lamp, a chair, and a TV.

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 189 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

A spacious bedroom with a large bed, bedside tables, a desk, and a wardrobe.

Naj Junior Suite - King

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a view of greenery.

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

A modern bedroom with a large bed, a wooden wardrobe, a built-in TV, and a stone wall.

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Mérida is home to Hacienda Xcanatun, Angsana Heritage Collection. Paseo de Montejo and Dzibilchaltun Ruins are notable landmarks, and travelers looking to shop may want to visit La Isla Mérida Cabo Norte. GNP Insurance Forum and Yucatán Siglo XXI Convention Center are two other places to visit that come recommended. Visit our Mérida travel guide
Map
Calle 20 s/n, Mérida, YUC, 97302

What's nearby

  • GNP Insurance Forum
    3 min drive - 1.6 miles
  • The Harbor Lifestyle Mall
    5 min drive - 2.5 miles
  • Yucatán Golf Club
    5 min drive - 2.7 miles
  • U.S. Consulate General Mérida
    6 min drive - 2.9 miles
  • La Isla Mérida Cabo Norte
    8 min drive - 3.4 miles

Getting around

  • Teya-Merida Station
    23 min drive
  • Mérida International Airport (MID)
    32 min drive

Restaurants

  • Tim Hortons
    18 min walk
  • Boston's Pizza
    19 min walk
  • Starbucks
    16 min walk
  • Wendy’s
    8 min walk
  • Carl's Jr.
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 27 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual fire alarm

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 64.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night
  • Rollaway bed fee: USD 64.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 7 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hacienda Xcanatun, Angsana Heritage Collection have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Hacienda Xcanatun, Angsana Heritage Collection pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 30 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is free at this property.

What time is check-in at Hacienda Xcanatun, Angsana Heritage Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hacienda Xcanatun, Angsana Heritage Collection?

Check-out is at noon.

Does Hacienda Xcanatun, Angsana Heritage Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 48 per vehicle applies.

Where is Hacienda Xcanatun, Angsana Heritage Collection located?

Situated in Mérida, this luxury hotel is 1.7 mi (2.7 km) from GNP Insurance Forum and within 6 mi (10 km) of Yucatán Siglo XXI Convention Center and La Isla Mérida Cabo Norte. Paseo de Montejo and Dzibilchaltun Ruins are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hacienda Xcanatun, Angsana Heritage Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 470 out of 581 reviews
Rating 8 - Good. 62 out of 581 reviews
Rating 6 - Okay. 20 out of 581 reviews
Rating 4 - Poor. 17 out of 581 reviews
Rating 2 - Terrible. 12 out of 581 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful and the staff along with all the amenities were amazing! I would recommend doing as much as you can with your stay there before exploring downtown. We will definitely be visiting again!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a real gem. It is a beautiful oasis in a very beautiful part of Mexico. The room was superb, the grounds were immaculate, the food was wonderful. The main swimming pool was just wonderful, a pleasant reprieve after a long day exploring the many sights in the area. All of the staff were wonderful. One of the best experiences we have had in our many years of travel. Highly recommended.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Amazing property
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The pool, restaurant, and gym were all amazing. The staff was very helpful and courteous. Rooms were large, comfortable, and the bathrooms were terrific.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facilities. Good place to relax. Good food. Very friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great internet throughout the property, staff is excellent, friendly and very helpful.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and the grounds are lovely.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Hacienda Xcanatun to celebrate our 40th wedding anniversary and they were able to make my vision come true. Communications with event management was consistent, detailed and they made recommendations for service providers who were excellent. The coordination and collaboration between Hacienda, the DJ, photographer, flower arrangements and bakery for the wedding cake was spot on and everything came together beautifully. All our loved ones were so impressed with everything!!! We were so happy. They made our dreams come true. The grounds were immaculate, the food annd service EXCELLENT and we thoroughly enjoyed our stay. We would recommend this property to EVERYONE!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and truly met the expectations of a five-star hotel. The rooms are spacious, clean, and very comfortable. The staff are excellent, always friendly and eager to help, and they speak very good English. There is a restaurant with delicious food and a changing menu, as well as a nice poolside bar. The hotel grounds are beautiful and very relaxing. The air conditioning is strong, which makes a big difference in the heat. It feels much cooler and more comfortable here, and the hotel has everything you need to enjoy your stay without even having to leave the property.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Our stay was absolutely amazing! The property is stunning, the rooms are beautiful, the beds are super comfortable, and the amenities are fantastic. The staff are so friendly and helpful, and the food is also great (both in the restaurant and pool bar). My husband and I also got massages and that was the best experience. There is also a great churrro and helado place within walking distance and that did not disappoint. 😉
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Beautiful sanctuary away from town, great place to relax after days of sightseeing. Waited a long time to get room at 4pm. The pool is amazing and water temperature is perfect. Food at restaurant very good. Spa is nice but very expensive
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hacienda with amazing staff. Rooms are very spacious, the pool is beautiful and dining is delicious
Stayed 4 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Hard to rate this place. It’s beautiful and most of the staff were great. My gripe was with the copious amount of mosquitoes in my room and the managements lack of a solution other than suggesting I sleep in repellent. They did provide raid for the room and to be fair there were mosquitoes everywhere. But I wasn’t able to sleep well or relax in the room, which more or less ruined the experience. I’d suggest investing in mosquito nets if this is a regular problem, which management insisted it was. I’ve stayed in lots of high end places that have netting that adds to rather than detracts from their overall quality. In the end, I’d hesitate to book this property again for this reason. Otherwise, it was beautiful and the staff were lovely.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive at every level our comfort was there number 1 priority.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great plce and service
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem! Beautiful and extremely good service Hopefully we’ll go back soon
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Liked: Cleanliness, amenities
The hotel is in construction of some future residences all over, and even though we got an upgrade on a great room, you could here in the pool and common areas the construction noise most of the day.
Stayed 2 nights in Jan 2026