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CIGNO Ermita Hotel Boutique

Property class: 4

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Photo gallery for CIGNO Ermita Hotel Boutique

A pool area with a circular seating arrangement, a dining area with patterned columns, and hanging plants. - CIGNO Ermita Hotel Boutique (Mérida)
Property video
A couple walking towards a building entrance with large doors, a lamp post, and a potted plant in the foreground. - CIGNO Ermita Hotel Boutique (Mérida)
A poolside area with a circular seating arrangement, a covered patio with outdoor furniture, and a stone wall. - CIGNO Ermita Hotel Boutique (Mérida)
A bathroom with a bathtub, a small sink, and a large plant. - CIGNO Ermita Hotel Boutique (Mérida)
Near Mérida Cathedral, CIGNO Ermita Hotel Boutique provides free full breakfast, a garden, and a business center. Treat yourself to a Swedish massage or other spa services. In addition to a restaurant, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Room King

A four-poster bed with a wooden frame, a bedside table, and a mirror.

Classic Room King

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room 2 Beds

A hotel room with two beds, a wooden shelf with decorative items, a large mirror, and a view of the outside.

Classic Room 2 Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Partial Pool View King / Plunge Pool

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a potted plant.

Partial Pool View King / Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite with Balcony King

A balcony with a hammock, a potted plant, a chair with cushions, and a table with a cup and a notebook.

Suite with Balcony King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Patio Suite Pool View King / Plunge Pool

A rooftop pool area with a tiled floor, surrounded by potted plants and a wooden pergola.

Patio Suite Pool View King / Plunge Pool

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Rooftop Suite King

A modern outdoor seating area with a sofa and cushions, a wooden pergola, and a view of greenery and a clear sky.

Deluxe Rooftop Suite King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Rooftop Suite King

A bedroom with a bed, a chair, a mirror, and a bathroom area.

Premium Rooftop Suite King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE CLASSIC KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

Room CLASSIC TWO QUEEN BEDS

  • Sleeps 10
  • Free WiFi

About the neighborhood

Mérida Centro, a neighborhood in Mérida, is home to CIGNO Ermita Hotel Boutique. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. House of Culture of the Mayab and Centro Cultural El Olimpo are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Mérida travel guide
Map
Calle 66 no.593 Barrio la Ermita, Merida Yucatan, Mérida, Yuc., 97000

What's nearby

  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    11 min walk - 0.6 miles
  • A park with benches, trees, and a large sign spelling "MÉRIDA".
    Plaza Grande
    11 min walk - 0.6 miles
  • A monument at dusk with light trails from vehicles on the road.
    Paseo de Montejo
    4 min drive - 1.4 miles
  • Universidad Autónoma de Yucatán
    13 min walk - 0.7 miles
  • Parque Santa Lucía
    18 min walk - 1.0 mile

Getting around

  • Teya-Merida Station
    29 min drive
  • Mérida International Airport (MID)
    12 min drive

Restaurants

  • KFC
    7 min walk
  • Sorbeteria La Principal
    4 min walk
  • Las Mil Tortas
    5 min walk
  • La Kombuchería
    5 min walk
  • El Principal
    4 min walk

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  • Breakfast included
  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers

Spa

  • Deep-tissue massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge (varies based on length of stay)

1 total (up to 33 lbs per pet)

Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fees vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number HCO181213C92

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Frequently asked questions

Does CIGNO Ermita Hotel Boutique have a pool?

Yes, this property has an outdoor pool.

Is CIGNO Ermita Hotel Boutique pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. A fee applies. A cleaning fee of USD 30 also applies.

How much is parking?

Valet parking is free at this property.

What time is check-in at CIGNO Ermita Hotel Boutique?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at CIGNO Ermita Hotel Boutique?

Check-out is at noon.

Where is CIGNO Ermita Hotel Boutique located?

Located in Mérida Centro, this hotel is within a 15-minute walk of House of Culture of the Mayab and Mérida Cathedral. Mercado Municipal Lucas de Gálvez and Museo Casa Montejo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

CIGNO Ermita Hotel Boutique Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 105 out of 121 reviews
Rating 8 - Good. 15 out of 121 reviews
Rating 6 - Okay. 0 out of 121 reviews
Rating 4 - Poor. 0 out of 121 reviews
Rating 2 - Terrible. 1 out of 121 reviews

Reviews

Verified review

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel and experience. Food is excellent and the staff are warm and helpful
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with great food and helpful staff. Room was very comfortable. Would highly recommend and return.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely kind and the property is absolutely beautiful! Would definitely come back and stay here again :)
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff. Wish there was more to see do closer to the property.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding heritage / boutique hotel, beautiful property, pool, rooms with a 1st class restaurant and bar. Great access to the restaurant “zone” Stay here!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I went here for a weekend get away. The room and hotel itself was very quiet, chic, modern with a Yucatan vibe. All around amazing stay and will definitely come back here in the future.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and safe. The parking next to the hotel was great.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
The hotel is beautiful, and the team is very warm and welcoming. I loved that parking was included, and the rooftop felt very private for a day in the sun by the pool. After we booked the hotel, we realized that many of the food spots that we wanted to try were quite a distance from the hotel (35-45 minute walk), which is just something to be aware of if you're booking this hotel! Plan to walk or Uber a lot.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful property
Stayed 1 night in Jul 2024
Verified review

8/10 Good

moria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a remote and residential area. Needed to drive to get to center of town. Hotel itself is fantastic in every way.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel boutique. The service was wonderful.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our time in Merida and staying at the CIGNO Hotel was perfect for us. A little removed from the Centro of town but easily walkable and completely safe, day or night. The hotel was absolutely lovely. 10 spacious rooms, excellent staff and food. We enjoyed breakfast each morning and had two dinners as well. The margaritas are exceptional. The entire staff is pleasant, helpful and knowledgeable. Would highly recommend and would definitely stay here again while visiting Merida!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty unique place, with amazing staff and delicious food. Rooms are very nice.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Michelle

Liked: Amenities
Beautiful Hotel. Staff was excellent. Would totally recommend to friends and family.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel. Beautiful architecture and attentive staff. Breakfasts were terrific. Definitely will be back.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Staff were always ready to help. Vanessa at the front desk was lovely. Hôtel was one of our most beautiful stays. Restaurant staff were hospitable and food was delicious.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely stay! The staff was super attentive but also let us enjoy the ameneties. We had the rooftop pool all to ourselves one day. What a treat! Gorgeous property. Stay here if you can!
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel exceeded my expectations. The building itself, a nineteenth century casona, was beautifully renovated into one of the best boutique hotels my family and I have stayed at. The staff was amazing, professional, and friendly. Perla, Esteban and Victor, and Vanessa went out of their way to make our stay a relaxing and culturally-enriching experience. Can't wait to go back to Merida and stay there once again.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly beautifully restored property that will take your breath away. Only 10 rooms. It is in an older neighborhood and we arrived at night. There wasn't much else going on in the immediate area... it's not an entertainment or restaurant district, so you would would not expect this gem to be tucked away in the middle of the block. Book it. You won't be sorry.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly nice, but expensive for what you get. Staff is attentive and friendly but the rooftop pool has no service so you’re on your own if you want food or drink. They try to follow you around but you can be waiting for service some times. It’s a bit out of the way but 15 minute drive to town. They keep it very clean! A nice quiet hotel. They need to setup a WhatsApp service for concierge and service.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hidden gem. Very close to shopping, restaurants and overall a wonderful experience. I want to mention that there were a few people who stood out that made our stay wonderful. Michelle & Jenny (concierge)- who were an absolute pleasure , and they both provided excellent service and addressed our concerns promptly. Victor - made excellent recommendations for breakfast and was a phenomenal server- Housekeeping staff were exceptional, and kept our place very clean and tidy. We had a few hiccups, but some of it was due to the obnoxious guests, and that you can’t help, however tje CIGNO Staff handled it professionally and dutifully. This place a quaint and a tucked-away-oasis and I’d highly recommend booking a stay at the CIGNO for a beautiful and tranquil visit. Thanks again for everything!
Courtyard
Looking out from courtyard
Another view of the garden/courtyard
King size bed- very comfy
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture, the design are beautiful, the rooms, shower etc super comfortable, A/C, the staff extremely friendly, the parking easy, etc... etc... I already mentioned to the reception that they should change their policy regarding the products to choose from in the room. They have Nespresso capsule that they charge $ 55.-- and a bottle of wine for $ 980.-- (same price like in the restaurant). Well, the price per night is quite high comparing to our hotels and therefore a certain complimentary basic things should be included or like the wine reduced to 1/2 price or whatever. But a lovely oasis place to stay if you want to have a rest and a base in Merida. Thanks to all the stuff
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff, especially Victor was very helpful. While the menu was limited the food was absolutely top notch!! Staff was always trying their best to please you and make your stay unforgettable
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this beautiful boutique hotel. The property is elegant, peaceful, and the staff provided outstanding service from start to finish. The Michelin-star dining experience was absolutely incredible—every dish was delicious and beautifully presented. The only downside is the location. It’s not within walking distance of restaurants or attractions, so you’ll need to take a taxi to get around. Other than that, everything was exceptional, and we would definitely stay here again.
Stayed 4 nights in Jul 2026