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Suite Sumapaz Hotel

Property class: 3.5

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Photo gallery for Suite Sumapaz Hotel

The exterior of the Suite Hotel with a modern facade and a prominent sign. - Suite Sumapaz Hotel (Melgar)
A hotel room with a bed, a nightstand, a wooden floor, a wall-mounted sink, and a towel hanging on the door. - Suite Sumapaz Hotel (Melgar)
A hot tub area with a pool in the background, a covered outdoor seating area, and a building with a striped facade. - Suite Sumapaz Hotel (Melgar)
A lobby with wicker furniture, a staircase, and a wall-mounted fire extinguisher. - Suite Sumapaz Hotel (Melgar)
A hotel reception area with a wooden reception desk, wicker furniture, and a large green wall. - Suite Sumapaz Hotel (Melgar)
Take advantage of free full breakfast, a terrace, and a coffee shop/cafe at Suite Sumapaz Hotel. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

A hotel room with a bed, a window with a geometric patterned screen, and a painting on the wall.

Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a bed, a window with a geometric patterned screen, and two wall-mounted artworks.

Superior Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, each with a blue bedspread and white linens. There is a window with a view of a lattice fence outside.

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Basic Double Room, 1 Double Bed

A neatly made bed with a wooden headboard, a bedside table, and a chair with a wooden frame.

Basic Double Room, 1 Double Bed

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Basic Double Room (Con Ventilador)

A hotel room with a neatly made bed, a wooden headboard, and a bedside table with a telephone.

Basic Double Room (Con Ventilador)

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Melgar is home to Suite Sumapaz Hotel. Lago Sol and Magdalena River reflect the area's natural beauty and area attractions include Piscilago Zoo and Piscilago Water Park. Visit our Melgar travel guide
Map
Carrera 24 No. 7-54, Melgar, 734001

What's nearby

  • San Francisco de Asis Church
    3 min walk - 0.2 miles
  • Piscilago Water Park
    7 min drive - 4.3 miles
  • Piscilago Zoo
    10 min drive - 5.4 miles
  • Lago Sol
    14 min drive - 7.0 miles
  • El Penon Golf Course
    57 min drive - 24.2 miles

Restaurants

  • Tienda Altoque Melgar - Terpel
    10 min drive
  • Casa Blanca Melgar - Bar & Restaurante
    18 min walk
  • Playa Alta
    4 min drive
  • Kokoriko
    5 min walk
  • Hacienda La Moringa
    14 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Spa

  • Massage
  • Sauna

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 60000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MXN 60000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Suite Sumapaz Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Suite Sumapaz Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Suite Sumapaz Hotel?

Check-in start time: 2 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Suite Sumapaz Hotel?

Check-out is at 1 PM.

Where is Suite Sumapaz Hotel located?

Situated in Melgar, this hotel is steps from San Francisco de Asis Church, and within 9 mi (15 km) of Piscilago Zoo and Piscilago Water Park. Lago Sol is 7.2 mi (11.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Suite Sumapaz Hotel Reviews

6.0

6.8

Cleanliness

8.4

Location

6.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 5 out of 24 reviews
Rating 8 - Good. 6 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 4 out of 24 reviews
Rating 2 - Terrible. 6 out of 24 reviews

Reviews

Verified review

10/10 Excellent

Alfredo

Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice and confortable. We didn't like around the pool was little dirty. The bathroom walls was dirty needs to be clean properly.
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Carolina

Disliked: Cleanliness, amenities, property conditions & facilities
No tenía ninguna reserva
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Blanca

Disliked: Cleanliness, staff & service
No. Me rechazaron. La entrada a ustedes. Son una farsa. e
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom had cockroach and the didn't care, the staff was rude and were overcharging us when the bill came.
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Not AC bc the raining one night , the power going out , and they not have plan B .
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great accept they didn’t have hot water.
Stayed 1 night in Feb 2021
Verified review

4/10 Poor

Leonardo

Disliked: Cleanliness, property conditions & facilities, room comfort
No too clean
Stayed 1 night in Dec 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

最悪

朝方まで、外の店の音楽、酔っ払い等うるさい。全く眠れず・・・ 部屋の掃除が毎日と表示されているが、滞在中行われなかった。確認しても「チャックアウトまでしない」と返事 お湯が出ない。 シャワーが壊れており、バスルームが水びだしに。 WIFIの電波はあるが使えない。
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Experiencia en SUITE SUMAPAZ

Bueno, la estadia estuvo muy chevere es un hotel que rdta ubicado a solo 2 cuadras del centro, del parque principal rojas pinilla, me gusto mucho sus instalaciones. Aunque hay que mejorar mucho el servicio. El personal es un 50% tosco me sentia regañado cada vez que pedia algo en alimentos y bebidas. En uno de los desayunos tuve una experiencia fea, y en uno de los almuerzos tambien, es de considerar que tengan mejores proveedores. Y que cambien la actitud de servicio. Volveria? Si. Pero enserio debe mejorsr un poco el servicio,by la coordinacion del mismo ya que es bastante desorganizado el servicio al cliente.
Stayed 2 nights in Oct 2020
Verified review

6/10 Okay

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy normal

en general estuvo bien fue mi primera vez en este hotel pero pues la verdad tenia mas expectativas por la imágenes que presentan; y el costos para lo que encontré se me hizo algo elevado
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien aunque recomendación en las zonas húmedas colocar eucalipto menta
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen servicio, habitaciones amplias, me gusto mucho
Stayed 3 nights in Jun 2018
Verified review

2/10 Terrible

ALFONSO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor experiencia

Mal desde el primer momento que llegue me estaban cobrando 310.000,cuando me habían dicho 250.000 terminaron cobrándome 280.000,el cuarto 305 donde me quede estaba la cisterna rota,pusieron cinta de esterilización y el baño estaba orinado,tuve un accidente ese día en una rodilla y la sabana la unte un poco de sangre pero el recepcionista de ese día va y me dice que le tengo que pagar la sabana, a lo que le respondo que con agua cae, el recepcionista me dice que se la pague o me la descuenta de mi tarjeta de crédito,finalmente me cobro 15.000 por la lavada de la sabana y nunca me entrego recibo, hasta que no le pagara me retuvo las motos que había dejado en el parqueadero de ese hotel.me pareció una falta de respeto y una grosería ese recepcionista,espero no tener que volver a dicho hotel,muy bonito pero mala atención,espero que capaciten el personal que tienen o al menos sepan la gente que contratan ya que los recepcionistas son la primera imagen de un hotel
Stayed 1 night in May 2018
Verified review

4/10 Poor

Andrés Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala atención, buenas instalaciones

El problema del hotel es el personal; me pasaron dos cosas: 1) el señor de la recepción quiso cobrarme $38.000 pesos de más, porque supuestamente en la reserva no se incluía el IVA, pero el correo que recibí decía expresamente cuál era el valor que se me cobraría en el establecimiento, el cual correspondía al publicado en la página. Al final su excusa fue que como iba a pagar en efectivo no me cobraría el IVA. Muy mal. 2) Cuando llamé a preguntar si había agua caliente, me dijeron que no, porque eso no se usa en un clima como el de Melgar. Y por favor, cualquier persona que haya viajado al menos una vez a un clima como ese sabe de inmediato que es una excusa de mal gusto. Además, si esa fuera una razón válida, ¿por qué el hotel ofrece sauna y turco? Si la política es no usar agua caliente, lo entiendo, pero no que expongan excusas mediocres. Del personal fueron muy atentos: el botones, el barman y las personas del restaurante. De resto, el hotel es muy bueno: las instalaciones son limpias y bonitas, y tiene de todo (jacuzzi, sauna y turco). El desayuno incluido es abundante y rico.
Stayed 1 night in May 2018
Verified review

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Javier

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

sebastian ricaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Johan Sebastián

Stayed 2 nights in Jul 2021
Verified review

4/10 Poor

Juan carlos

Disliked: Cleanliness
Stayed 1 night in Sep 2020
Verified review

2/10 Terrible

Pedro Pablo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Stayed 9 nights in Mar 2019
Verified review

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018