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Aparthotel

Quest Caroline Springs

Property class: 4.5

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Photo gallery for Quest Caroline Springs

A modern hotel with a prominent 'QUEST' sign, multiple floors, and a glass facade. - Quest Caroline Springs (Caroline Springs)
A spacious indoor area with a checkered floor pattern, multiple levels with glass railings, and potted plants. - Quest Caroline Springs (Caroline Springs)
A pantry with shelves stocked with snacks, condiments, and a refrigerator. - Quest Caroline Springs (Caroline Springs)
A modern hotel room with a grey sofa, a desk with a flat-screen TV, a small table with a chair, and a balcony with a view of the city. - Quest Caroline Springs (Caroline Springs)
A modern lobby with a staircase, seating area, and a TV screen. - Quest Caroline Springs (Caroline Springs)
Located close to Watergardens Town Centre, Quest Caroline Springs provides a terrace, dry cleaning/laundry services, and a business center. In addition to a snack bar/deli, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Two Bedroom Apartment

A modern living room with a flat-screen TV, a round coffee table, a blue sofa, and a kitchen in the background.

Two Bedroom Apartment

  • 86 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive One Bedroom Apartment

A modern hotel room with a large window, a flat-screen TV, a sofa, a desk with a chair, and a small table with a plant.

Executive One Bedroom Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Apartment

A hotel room with a large bed, a headboard, a nightstand, a lamp, a window with curtains, and artwork on the wall.

One Bedroom Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe One Bedroom Spa Apartment

A modern bathroom with a freestanding bathtub, a glass shower enclosure, and a large window providing natural light.

Deluxe One Bedroom Spa Apartment

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Apartment

A hotel room with a large bed, a desk, a chair, and a television. There is a window with a view of the city.

Studio Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Accessible One Bedroom Apartment

A hotel room with a large bed, a bedside table, a lamp, and a window with sheer curtains.

Accessible One Bedroom Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Two Bedroom Apartment

A hotel room with a large bed, a headboard, a nightstand, a lamp, a window with curtains, and artwork on the wall.

Accessible Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Located in Caroline Springs neighborhood, Quest Caroline Springs is connected to a shopping center. Overnewton Castle is a notable landmark, and travelers looking to shop may want to visit Watergardens Town Centre and Highpoint Shopping Centre. Looking to enjoy an event or a game while in town? See what's going on at Tabcorp Park. Visit our Melbourne travel guide
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Map
234 Caroline Springs Boulevard, Caroline Springs, VIC, 3023

What's nearby

  • A circular metal framework with a brick building at its base.
    Melbourne Central
    26 min drive - 22.8 miles
  • Caroline Springs Leisure Centre
    5 min walk - 0.3 miles
  • Clarke Road Streamside Reserve
    19 min walk - 1.0 mile
  • City Vista Recreation Reserve Pitch 4
    3 min drive - 1.2 miles
  • Highpoint Shopping Centre
    24 min drive - 17.4 miles

Getting around

  • Caroline Springs Station
    5 min drive
  • Keilor Plains Station
    7 min drive
  • Melbourne Airport (MEL)
    24 min drive

Restaurants

  • KFC
    7 min walk
  • McDonald's
    2 min walk
  • Laksa Hut-WaterVale
    20 min walk
  • Enelssie Cafe and Grill
    3 min drive
  • Gloria Jean's Coffees
    6 min walk

Similar properties

A modern hotel with a waterfront view, featuring multiple floors and a central courtyard.
Mercure Melbourne Caroline Springs
Caroline Springs
  • Pool
  • Hot tub
  • Parking included
  • Restaurant
8.8 out of 10, Excellent, 793 reviews
Mercure Melbourne Caroline Springs
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Car not required
  • Secured, covered self parking on site (AUD 10 per day)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Dining

  • Daily self-serve breakfast available 7:00 AM to noon for a fee: AUD 16.95 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 65 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (538 square feet of space)
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Fee: AUD 80 per pet per night (maximum AUD 550 per stay)
  • Service animals exempt from fees
  • Deposit: AUD 350 per stay
  • One-time cleaning fee: AUD 350

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • In the suburbs

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 81 units
  • Banquet hall
  • Built in 2009
  • Connecting units available

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 45
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 45
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of AUD 80 per pet, per night (maximum AUD 550 per stay), plus a one-time cleaning fee of AUD 350 and a deposit of AUD 350 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 65.0 per night
Cribs (infant beds) are available for AUD 5.0 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for self-serve breakfast: approximately AUD 16.95 per person
  • Covered self parking fee: AUD 10 per day
  • Pet deposit: AUD 350 per stay
  • Pet fee: AUD 80 per pet, per night (maximum AUD 550 per stay) plus AUD 350 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: AUD 45 (subject to availability)
  • Late check-out fee: AUD 45 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization of AUD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Quest Caroline Springs pet-friendly?

Yes, pets are allowed at this property. There's a deposit of AUD 350 per stay and a fee of AUD 80 per pet, per night. A cleaning fee of AUD 350 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is available for AUD 10 per day.

What time is check-in at Quest Caroline Springs?

Check-in start time: 2:00 PM; Check-in end time: anytime. Early check-in is available for a fee of AUD 45 (subject to availability).

What time is check-out at Quest Caroline Springs?

Check-out is at 10 AM. Late check-out is available for AUD 45 (subject to availability).

Where is Quest Caroline Springs located?

Located in Caroline Springs, this luxury aparthotel is within 9 mi (15 km) of Watergardens Town Centre, Sunshine Hospital, and Overnewton Castle. Highpoint Shopping Centre and Tabcorp Park are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quest Caroline Springs Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 278 out of 636 reviews
Rating 8 - Good. 217 out of 636 reviews
Rating 6 - Okay. 91 out of 636 reviews
Rating 4 - Poor. 26 out of 636 reviews
Rating 2 - Terrible. 24 out of 636 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Highly recommended great staff beautiful apartment closer to everything 👌 ❤️ 😀
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Check-in
No cleaning staff on weekends and we ran out of hot water after just filling the spa, room was very very clean. Loved that they gave our dog Arnold a toy on arrival,Happy over all :)
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
The staff are lovely and check in is quick and efficient. We have stayed 3 times as a family for our yearly conventions and always book a well appointed 2 bedroom apartment with 2 bathrooms. Kitchenette with dishwasher and basic utensils/tools for cooking. Full size fridge. Full size shampoo/conditioner & bodywash in showers. Beds are big and comfy. Secure basement parking is an additional cost but not expensive. If you need additional towels, dishwashing powder ect.. the staff there are happy to oblige at no extra cost. Great location with shopping centre next door and many restaurants all walking distance.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This one of my favourite hotels
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
At night the apartment was not well lit. Quite dark with only two sconce lights on the wall. No overhead light or standard lamp. Kitchen area was spoiled by shadows over the work area. Needs overhead LED lights. Impossible to read a book in the lounge in the lounge at night. better off going to bed, at least the bedside lights were adequate.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Check-in, communication, listing accuracy
amazing locations, lots of good restaurants and mall very close by. the laundry room was very slow with only one machine working. we went to mall and had our clothes washed there
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
It was good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
The hotel is in a convenient location, surrounded by supermarkets and eateries, and the secured parking for $11 per night was a great bonus. The room and bathroom were clean, and there were plenty of amenities provided. We particularly enjoyed the shower, which had both hot and cold options and great water pressure. The lift provided 24-hour access to both the basement car park and reception, which was really convenient. We stayed for three nights during the Easter break, and while housekeeping wasn’t available, there was a trolley with towels and all necessary amenities available for us to grab. We had a lovely stay and will definitely return in the future.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
all good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Helpful staff
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Amenities
I had booked a King room to accommodate myself, my husband, and our infant son, and I had confirmed this preference twice before arrival. However, at check‑in we were given a Queen room and told the only available King room had a faulty AC, which wasn’t suitable in the summer heat. Had I known this prior I would have cancelled my booking. The manager kindly offered a complimentary King‑single rollaway bed for my husband, along with some beverages, which we appreciated. After checking in, we discovered the hot water wasn’t working. Exhausted and hungry from a 10‑hour drive, we quickly showered in cold water before heading out to eat before the restaurants closed. Despite reporting the issue twice, the hot water wasn’t fixed until the following afternoon. Overall, our stay was decent. The location near shops and restaurants was very convenient, and the staff were sweet and helpful despite the issues we experienced.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Clean room. Very convenient location - close to supermarket and cafés. Could conveniently cook in our studio apartment. Professional and Helpful staff.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super! Great Stay! Friendly staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, staff great, close to everything. Would of liked a tv in my bedroom 😂
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were great and very helpful and attentive to our needs.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, comfortable rooms and excellent friendly staff. Highly recommended for short or long stays special thanks to Amy for guidance around local culture, experience, and dining options and great friendly chat.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Communication
It’s a very convenient hotel but its too loud with cars every night
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to Calder Park race track. Food and shopping very close
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly and welcoming staff. Nice clean and comfortable rooms.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
All up good service and quick signin
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Clean comfortable room great customer service
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Disliked: Communication
Quest otellerinin genelinde online booking yapildiginda en kucuk ve en kotu odalar veriliyor. Bu konuda ozellikle bir yaptırım yapılması gerekiyor.
Stayed 3 nights in Oct 2025