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Four Points by Sheraton Medan

Property class: 4

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Photo gallery for Four Points by Sheraton Medan

A rooftop pool with lounge chairs and umbrellas, surrounded by greenery and a clear sky. - Four Points by Sheraton Medan (Medan)
A hotel room with a large bed, a desk with a computer, a chair, a small table with a lamp, and a large window with a city view. - Four Points by Sheraton Medan (Medan)
A luxurious dining area with white tables and chairs, ornate windows, and a marble bar. - Four Points by Sheraton Medan (Medan)
A modern hotel corridor with a reflective floor, recessed lighting, and glass doors leading to rooms. - Four Points by Sheraton Medan (Medan)
A hotel room with a sofa, a small table with a vase of flowers, a television, and a city view. - Four Points by Sheraton Medan (Medan)
You can look forward to a grocery/convenience store, a free daily manager's reception, and a coffee shop/cafe at Four Points by Sheraton Medan. The on-site restaurant, The Eatery, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Room, 1 King Bed

A hotel room with a bed, two armchairs, a desk, a lamp, and a view of the city.

Large Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Large Room, 2 Single Beds

A hotel room with two beds, a desk with a lamp, a chair, and a view of the city.

Large Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom (1 Bedroom)

A hotel room with a bed, a TV, a leather sofa, a glass coffee table, and a small desk.

Junior Suite, 1 Bedroom (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A hotel corridor with a vanity area, a mirror, and a bench.

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Petisah, a neighborhood in Medan, Four Points by Sheraton Medan is in a shopping district and near the airport. Rahmat International Wildlife Museum & Gallery and Percut Waterpark are local attractions and those in the mood for shopping can visit Plaza Medan Fair and Sun Plaza. Visit our Medan travel guide
Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Plaza Medan Fair
    17 min walk - 0.9 miles
  • Sun Plaza
    8 min drive - 1.7 miles
  • University of North Sumatera
    12 min drive - 2.4 miles
  • Medan Mall
    15 min drive - 3.1 miles
  • Great Mosque of Medan
    16 min drive - 3.3 miles

Getting around

  • Medan Station
    17 min drive
  • Medan (KNO-Kuala Namu Intl.)
    58 min drive

Restaurants

  • RM. Siang Malam
    4 min walk
  • Kerang Rebus Sumber Rejeki
    3 min walk
  • Sea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda
    3 min walk
  • Ayam Penyet Bu Mai
    2 min walk
  • Mie balap wahidin
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • 5 steps to reach entrance
  • Elevator (91 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per stay
Cribs (infant beds) are available for IDR 400000.0 per stay

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 400000.0 per stay
  • Rollaway bed fee: IDR 400000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 55110, 8120214173107

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Check-out is at noon.

Where is Four Points by Sheraton Medan located?

Located in Petisah, this hotel is within 2 mi (3 km) of Plaza Medan Fair, DeliPark Mall Medan, and Sri Mariamman Temple. Rahmat International Wildlife Museum & Gallery and Sun Plaza are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Medan Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 55 out of 134 reviews
Rating 8 - Good. 59 out of 134 reviews
Rating 6 - Okay. 9 out of 134 reviews
Rating 4 - Poor. 6 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very friendly
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room stuff breakfast
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great room service and very wonderful staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and the hotel staff were excellent. They were so helpful in every area. The rooms are comfortable and the bed was really good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ao far good and clean
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Personal
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
AC tidak dingin.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

전반적인 후기

아침식사 메뉴가 약간 부족하고 과일은 일부 상한 맛을 느꼈다. 샤워기 압력이 약했다. 또한 8층에 숙박했는데 옥상에서 나는 기계소리(에어컨 실외기로 추정)로 인해 잠들기가 약간 힘들었다. 기타사항은 만족한다.
룸에서 촬영한 메단시내 전경
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

메단 시내 호텔 추천

메단 중심지에서 다소 벗어나 있지만 그럼에도 불구하고 매우 쾌적하고 멋진 시설을 갖춘 곳입니다. 가격 대비 만족도는 최상이었어요. 저녁쯤 되면 주변에 기대할 만한 시설이 거의 없는 것은 맞습니다만.. 메단 시내 대부분이 저녁이 되면 접근성이 떨어지는 것은 사실입니다.. 즐길만한 컨텐츠가 많이 없기 때문에. 하지만 호텔만 놓고 보면 가격 대비 매우매우 훌륭합니다.
Stayed 1 night in Aug 2019