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Sunvivia by Fiesta Americana Mazatlan

Property class: 4

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Photo gallery for Sunvivia by Fiesta Americana Mazatlan

A resort with a pool area, palm trees, and a view of the sea. - Sunvivia by Fiesta Americana Mazatlan (Mazatlán)
A beachfront hotel with a pool area, lounge chairs, and a view of the ocean. - Sunvivia by Fiesta Americana Mazatlan (Mazatlán)
A coastal hotel with multiple buildings, a beachfront, and a pool area. - Sunvivia by Fiesta Americana Mazatlan (Mazatlán)
A spacious dining area with a view of the sea, a 'LOVE' centerpiece, and a modern interior design. - Sunvivia by Fiesta Americana Mazatlan (Mazatlán)
An outdoor dining area with tables and chairs facing a sunset over the sea. - Sunvivia by Fiesta Americana Mazatlan (Mazatlán)
Consider a stay at Sunvivia by Fiesta Americana Mazatlan and take advantage of a terrace, a garden, and a hair salon. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a massage at the onsite spa. The on-site restaurant, Papagayo Restaurant, features Regional cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a TV, a desk, and a balcony with a view of the beach and mountains.

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a wooden wardrobe, a mirror, and wall-mounted lamps.

Junior Suite, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 2 Double Beds, Ocean View

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, and a marble dining table.

Luxury Suite, 2 Double Beds, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 6
  • 2 Double Beds

About the neighborhood

Located in Zona Dorada, a neighborhood in Mazatlán, Sunvivia by Fiesta Americana Mazatlan is near theme parks and on the beach. Mazatlán Letters and Monument to the Family are local landmarks, and some of the area's activities can be experienced at El Cid Country Club Golf Course and Pacific Golf Center. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Mazatlán Stadium. Looking to get your feet wet? Kayaking, water skiing and parasailing adventures can be found near the property. Visit our Mazatlán travel guide
Map
Avenida Camaron Sabalo 6291, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • A coastal cityscape with a prominent hilltop featuring communication towers, a beach, and a calm sea.
    The Mazatlan Malecón
    3 min drive - 1.2 miles
  • Playa Sábalo
    5 min walk - 0.3 miles
  • Punta Camaron Beach
    10 min walk - 0.6 miles
  • Sea Shell City Museum
    12 min walk - 0.7 miles
  • El Cid Country Club Golf Course
    4 min drive - 1.0 mile

Getting around

  • General Rafael Buelna Intl. Airport (MZT)
    32 min drive

Restaurants

  • Los Arcos
    6 min walk
  • Rico's Café Zona Dorada
    1 min walk
  • Villa Italia
    2 min walk
  • La Concha Restaurant
    6 min walk
  • Lobby Bar Castilla
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Papagayo Restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 4 buildings
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Kitchen
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Name change requests on reservations will not be accommodated.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Sunvivia by Fiesta Americana Mazatlan have a pool?

Yes, this property has 2 outdoor pools.

Is Sunvivia by Fiesta Americana Mazatlan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Sunvivia by Fiesta Americana Mazatlan?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Sunvivia by Fiesta Americana Mazatlan?

Check-out is at noon.

Are there all-inclusive benefits at Sunvivia by Fiesta Americana Mazatlan?

Some rate plans available at this hotel are all-inclusive.

Where is Sunvivia by Fiesta Americana Mazatlan located?

Located in Zona Dorada, this beachfront hotel is in the city center and within a 15-minute walk of Playa Sábalo and Punta Camaron Beach. El Cid Country Club Golf Course and Sea Shell City Museum are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sunvivia by Fiesta Americana Mazatlan Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 67 out of 115 reviews
Rating 8 - Good. 27 out of 115 reviews
Rating 6 - Okay. 10 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 7 out of 115 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Great location beautiful view. Great pools. Great room
View from our room
Stayed 15 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, pleasant atmosphere . Papagayo restaurant was delicious on site. Would definitely stay here again.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Our room was can view and that was awesome!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the restaurant. I didn’t enjoy the breakfast.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Especially the valet service guy. The room was clean and our view from the balcony was very nice. The pool areas were maintained well even the bathroom. We didn't try the restaurant, but I bet it would have been good. The waiter serving drinks at the pool was friendly and checked on us when he had a chance. Overall it was a great experience. I definitely recommend, especially if you find a great deal on the price like we did!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view was completely obstructed where we were. room smelled pretty bad . the staff was so nice.
Stayed 3 nights in May 2026
Verified review

8/10 Good

We had a partial view from our balcony and it was very good. We really enjoyed the balcony. We spent most of our time by the pool. One was a regular temperature pool and the other was a heated pool. Both pools were excellent as well asthe facilities around the pool.
Stayed 14 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Property conditions & facilities
I write my comments with much respect and to help the Hotel and the customers. I have been coming to this Hotel for over 8 years annually before the take over and change of ownership the outside garden were well taking care of with bright beautiful colorful plants now you see dry grass, and weeds. The food is horrible, one off the reason I would returned was for the food the was prepared by chiefs with great taste. I stayed in February 2026 as well and noticed things were going down especially the food. One of the reasons for my returned was the food and all facilities well maintained. I speak respectful not hurt but to help I know corners have been cut for profit reasons but your profit will go down because you will loose customers like me I hope this will help so you can make corrections from a customer point of view I think is the best. Have a great day bring back the great tasting food and hopefully I will returned back.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
​I’d rate this stay as just okay. The rooms and location are nice, but the service is genuinely terrible. ​I booked this spot specifically to watch the World Cup at the bar, but the bartender completely ignored me to scroll on his phone. Zero service. Meanwhile, I kept getting aggressively targeted by their timeshare staff—at least five times after I already said no. ​The pool and restaurant service were just as bad. Employees huddled together ignoring guests, hostesses looking visibly annoyed when asked for a menu, and having to constantly wave people down just to order. The food is actually good, but the service is non-existent. ​We ended up buying a day pass at a livelier hotel just two doors down in the Zona Dorada, and the hospitality there was incredible—complimentary chips, great drinks, and beachside service. It highlighted just how unwelcoming our own hotel was. The staff here desperately needs to step up their game. I won't be back.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente hotel
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Been staying in this hotel for 5 years. Beach view is amazing, restaurant by beach, friendly staff and very clean rooms.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooked the ocean!
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good service 😎♥️🙏
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Suburbia
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sunvivia resort and spa was absolutely amazing. Even though it’s now operating under a different name, everything about the hotel remains just as wonderful as when it was known as The INN. The staff is incredibly friendly and welcoming, and the amenities are very convenient. The bedrooms are beautiful, and upgrading to an ocean view was definitely worth every penny. From the parking attendants to the waitstaff, everyone went above and beyond to be helpful and kind. I truly appreciated the outstanding service and accommodations. I will definitely be returning thank you so much for such a great experience!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The staff was not available to resolve my needs as a handicap traveler!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 28 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Amenities
Extremely disappointing visit after coming here for past 15 years. Never had a hot shower, broken shower head. The hotel was empty and customer service was nonexistent; no one seemed to care. Poolside restroom out of service entire week both men and women’s room. Difficult to sleep with overly noisy ac fan. Had to shut off. Repairs requested to no avail. Pool water boiling hot. We are done. Not the place we used to love. We will not be back.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En sí el hotel estaba muy bonito, la atención del personal muy amable, lo único que no nos gustó tanto fue la comida, pero solo fue la poca variedad del buffet a la hora de la comida, aunque los meseros fueron muy atentos. De ahí en más no cambiaría nada🤗
Stayed 3 nights in Oct 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mi mayor decepción fue descubrir que este hotel no ofrece una experiencia de "Todo Incluido" como se anuncia o se interpreta al reservar mediante Expedia. No cuenta con estaciones de autoservicio y todas las bebidas y snacks deben solicitarse a la carta, una carta que, además, nadie ofrece ni explica. Entiendo que mi estancia coincidió con una alerta por ciclón y puedo ser comprensivo con las medidas operativas y de prevención implementadas. Sin embargo, eso no justifica la actitud antipatica y de mal servicio del personal. Hablando de los alimentos, la calidad del desayuno buffet fue decepcionante. La comida era de baja calidad y tanto el sabor, presentación y limpieza del buffet dejaban mucho que desear. Definitivamente no estuvo a la altura de lo que se espera al hospedarte en un hotel de POSADAS.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vista a la playa
Stayed 2 nights in Sep 2026