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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Property class: 4.5

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

A large pool with lounge chairs and umbrellas, surrounded by palm trees and a building in the background. - Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive (Mazatlán)
A spacious lobby with a checkered floor, large columns, and a fountain. - Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive (Mazatlán)
A beach with white lounge chairs and umbrellas, a castle-like building, and a view of the sea. - Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive (Mazatlán)
A grand hotel entrance with a curved driveway, palm trees, and illuminated arches. - Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive (Mazatlán)
A pathway lined with lush greenery and a large archway. - Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive (Mazatlán)
At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, you can look forward to a swim-up bar, a beach bar, and a poolside bar. This property is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in reflexology, a body wrap, and a deep-tissue massage at Armonia Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the gym; other things to do include snorkeling and volleyball. Free in-room WiFi is available to all guests, along with a free grocery shopping service and a rooftop terrace.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Master Suite Ocean View

A dining area with a round table, chairs, and a vase of flowers.

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View

A hotel room with a bed, a dining table, a chair, a potted plant, and a ceiling fan.

Junior Suite Ocean View

8.6 out of 10
Excellent
(48 reviews)
  • Partial ocean view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Junior

A hotel room with a bed, a desk with a chair, a balcony with a view, and a nightstand with lamps.

Suite Junior

  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master

A hotel room with two beds, a nightstand, a lamp, and a bathroom visible through an open door.

Suite Master

  • 90 sq m
  • Sleeps 6
  • Free WiFi

DOUBLE SINGLE USE STANDARD

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located on a private beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is in Cerritos, a neighborhood in Mazatlán. Fuerte 31 de Marzo and Mazatlán Letters are local landmarks, and some of the area's attractions include Mazagua Aquatic Park and Mazatlán Aquarium. Traveling with kids? Consider Munba National Whale Museum, or check out an event or a game at Teodoro Mariscal Stadium. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Visit our Mazatlán travel guide
View more Resorts in Mazatlán
Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110

What's nearby

  • A beach with waves, a rocky hill, and palm trees.
    Playa Brujas
    6 min drive - 2.0 miles
  • A coastal landscape with a rocky shoreline, a beach, and mountains in the background.
    Cerritos Beach
    14 min drive - 4.8 miles
  • A coastal cityscape with a prominent hilltop featuring communication towers, a beach, and a calm sea.
    The Mazatlan Malecón
    23 min drive - 9.3 miles
  • Mazagua Aquatic Park
    14 min walk - 0.7 miles
  • Mazatlan International Center
    14 min drive - 4.3 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT)
    29 min drive

Restaurants

  • Las Tres Islas
    17 min walk
  • Las Gaviotas
    4 min drive
  • Sport Bar
    17 min walk
  • Tabasco
    20 min walk
  • Kelly's Bar
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM.

What time is check-out at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, volleyball, language classes, and more.

Where is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive located?

Nestled on the beach, this Cerritos property is within 3 mi (5 km) of Playa Brujas, Marina Mazatlan Golf Course, and Mazagua Aquatic Park. Mazatlan International Center is 2.5 mi (4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 651 out of 1006 reviews
Rating 8 - Good. 182 out of 1006 reviews
Rating 6 - Okay. 98 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

Reviews

Verified review

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff 👍 and great spa. But food could be better.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful to us and the rooms were very clean and the food was great. Im definitely going to plan another vacation at Pueblo Bonito
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Lucio J

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is old but nice, event was well organized had an amazing time. Staff is very nice and attentive. Not enough restaurant options for such a large resort, and restaurants are overbooked,
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent besides no beach access and not enough golf carts to get around. If you love the beach find another hotel. I also think its too many guests for only restaurants they were often hectic and had long waits.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great customer service and the food was great
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Andrew

The staff was friendly, the food was good, and the selection of pools was nice.
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Love this place! It’s beautiful- 3 pools, spotless grounds, amazing plants and landscaping, food is delicious, Jose at pool service was top notch, the spa is next level and all the staff was amazing!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa. Relaxing environment. Good food.
Stayed 14 nights in Dec 2025
Verified review

10/10 Excellent

Oscar Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool jungle vibe with big iguana’s chilling by the pool.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Stayed 1 night in Dec 2025
Verified review

8/10 Good

John Craig

Liked: Cleanliness
Yes. Room clean and staff were fine. Not overly friendly like when in Cabo.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been. The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Roseann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional! We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed.
Stayed 10 nights in Mar 2026
Verified review

8/10 Good

Tyler

Liked: Cleanliness, property conditions & facilities
I liked the place, was a bit dated. Beach access was weird and not really a beach in front. Pool was awesome, food was good in the 2 restaurants aside from the buffet. Staff was mostly good. One guy Rodrigo at the front desk was super helpful when my wife lost her AirPods, he not only found them but had them delivered to another friend from our city in Mazatlan. He was awesome!
Stayed 9 nights in Nov 2025
Verified review

6/10 Okay

marcos

Liked: Cleanliness, amenities, property conditions & facilities
The facilities are very good and clean. What has changed since my last visit is the variety and quality of the food; this may be due to the economy or the lack of tourism. The system is "all-inclusive," including services and taxes. The staff has a way of ambushing guests to collect more money for services already paid for. If the credits are not used, they remain unrefunded because the employees cover for each other, and the credit is never returned.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Karen Carpenter

Liked: Cleanliness, staff & service, amenities
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

William

Liked: Cleanliness
The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful! It has lots of trees, tropical plants, staircases, fountains, and incredible views. Great for pictures! The rooms were very clean and spacious! The food, service and drinks at the buffet were amazing! Breakfast was delicious and the servers were awesome! Also, if you like peace and quiet then this hotel is perfect for you. There are no venders or bandas on the beach and since everything is so spaced out there is hardly no noise in the halls. The only two downsides that we experienced was that since everything is spaced you have to either ask for transportation or walk long distances to get to the pool, lobby, or restaurants. We took my sister who is in a wheelchair and it was pretty much impossible to use the transportation. The drivers would get upset since it took to time to get her and her wheelchair in the golf cart . So we had to walk most of the time just to not make anyone upset. Also the drinks from the pool bar weren’t not very good. Maybe next time they will be better. We will definitely be back one day!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.
Sunset
Poolside
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, large property that comes with a lot of amenities. Staff is very friendly and ready to assist you in everyway possible. Food and drinks are delicious and plentiful. Spa service was stupendous and would definitely recommend it. Would definitely return.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Sonia

Liked: Cleanliness
Disliked: Staff & service
The property was keep clean
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! Definitely will recommend to all my family and friends.
Stayed 4 nights in Jul 2026